Collect+ Tracking

CollectPlus does not arrange refunds or exchanges. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the CollectPlus store). Please allow the retailer a few days to process your return and arrange your refund or exchange.

If you're a proud owner of an Amazon Echo device (be that the original, the Echo Dot or even the Echo Spot), you'll be pleased to hear you can now use the voice-activated assistant to return your parcels with Collect+. All you'll need is your voice and a Wi-Fi connection.

When you are ordering items online with a retailer, if they offer CollectPlus Click & Collect it will be shown in the online flow. Please choose the CollectPlus point of your choice and let us do the rest. We will let you know when your parcel is delivered to your chosen CollectPlus point and ready to collect via text message or email. This communication will also include your collection code.

• If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
• If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.

If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.

• Website: https://www.collectplus.co.uk/
• Phone: +44 1923 601616