Vova Logistics Tracking

Items shipped via Vova Express shipping are completely delivered about 15 days, however, please be reminded that the delivery timeframe varies depending on the country of destination. You may check the estimated time of arrival on the product details page.

The Vova Express Shipping fee varies from countries and item weight. Details are shown in shopping cart page.

However, to maintain low shipping cost, you can get free or 30% discounted Vova Express Shipping if you buy 4 or more activity items.

Vova indicates the earliest delivery time on the "Product Details" and shopping cart page. On the other hand, the shipping time in order details page shows the latest delivery date which also consider customs clearance and postal documentation as these procedures might have an effect with the shipping process.

VOVA Express is a program that offers you a faster shipping option. If you want to receive your product as soon as possible, this will be a good choice.

However, if you have no requirements on the arrival time, you can change your logistics method on the cart page and choose Free Shipping via Standard Shipping as usual.

Please note that if buying the same type of goods gives you just 1 entry, no matter how many you buy. So we suggest that you choose 4 kinds of products that participate in the "Buy 4 Get Free" activity and it will be more Cost-effective.

The carrier is distributing your package now. Please wait in patience or check with local post offices or website in the destination country.

Contact information and website of the local post office in some countries:

Buyer Protection guarantees items are shipped with valid tracking number and delivered to the shipping address within the estimated delivery date; otherwise, a full refund will be processed. This is one way of making Vova a safer platform for your shopping needs.

Most of our shipments are completed within 30 days, however, the shipping time varies depending on the item and country of destination. This is the reason why we are only able to provide an estimated delivery time frame on the "Item Details" page prior to placing the order.

Once the item has been shipped, we will generate a tracking number and estimated delivery date which can be used to monitor the shipment. These information will be made available on the "Order History" of your account.

Orders typically are shipped within 3-5 days. If your order has a 'Package awaiting shipment' status, then the seller is already preparing it for shipment.

There are a couple of ways you can reach out to Vova if you need something sorted out. You can email them on [email protected], contact them via Facebook, Twitter and Instagram pages using the handle @vovashop.  

Also, you can see the most common questions and answers on Vova Help Center: https://vovaservice.zendesk.com/hc/en-us/categories/360001325092-Shipping-Delivery

• If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
• If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.

If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.

• Website: vovalogistics.com
• Email: [email protected]
• Phone: +85281924598