How do I make a claim for a lost or damaged Czech Post parcel?

File a claim at a post office or through Czech Post customer service, quoting the tracking number, the posting date, and the declared value, and keep your proof-of-posting receipt. Balík Do ruky parcels and EMS shipments are covered up to CZK 50,000, and compensation for registered and insured items is paid against that documentation up to the service limit.