How To Handle Your Lost Packages

Nothing is worse than the carrier’s tracking saying that your package has been delivered and then discovering that your packages are not there! Let's see what can be done in such a situation. Each courier has its own rules for opening a complaint for a lost and stolen letter or parcel. If your package is lost, here's what you can do:

How to Handle Your Lost Packages

1. Contact the carrier (What company was delivering your package?)
2. Contact the shipper (Who sold or initialized the shipping?)
3. Contact neighbors (Misdelivery is very common.)

Amazon missing packages:

1. Call 1 (888) 280-4331- speak with customer service for a tracking update
2. Ask neighbors if they received the package
3. Wait 36 hours after the expected delivery date and time to file a claim
4. Start a claim with Amazon here

DHL missing packages:

1. Call 1 (800) 225-5345 – speak with customer service for a tracking update
2. Ask neighbors
3. You have 30 days to file a claim
4. Start a claim with DHL here

FedEx missing packages:

1. Call 1 (800) 463-3339 – speak with customer service for a tracking update
2. Ask neighbors
3. You have 60 days to file a claim
4. Start a claim with FedEx here

UPS missing packages:

1. Call 1 (800) 742-5877 – speak with customer service for a tracking update
2. Ask neighbors
3. Wait 24 hours after the expected delivery date and time to file a claim
4. Start a claim with UPS here

USPS missing packages:

1. Call 1 (800) 275-8777 – speak with customer service for a tracking update
2. Ask neighbors
3. Submit a search to Missing Mail search request
4. If mail was not recovered, you may able to file an insurance claim
5. Wait at least 7 days after the expected delivery date  – Start USPS claim here.