ASOS tracking
ASOS is a global online fashion retailer known for a vast selection of clothing, shoes, and accessories. Customers choose ASOS for its wide range of brands, frequent new arrivals, and convenient digital shopping experience. A key part of that experience is clear shipment visibility—being able to follow your parcel from dispatch to delivery, understand each tracking update, and know what to do if the timeline changes.
Because ASOS serves many countries and partners with different delivery networks, the exact tracking detail you see can vary by destination, carrier, and service level. Below is a comprehensive guide to finding your tracking number, reading shipment statuses, and getting the most reliable updates for both domestic and international orders.
How to track a ASOS order?
Track via your ASOS account
Sign in to your ASOS account.
Open your order history and select the relevant order.
Choose the “Track” or “Track order” option (labels may vary).
View the latest tracking events and the carrier name/number if provided.
Track via the ASOS app
Open the ASOS app and go to your orders.
Tap the order you want to track.
Tap “Track” (or similar) to see current status, delivery window, and any courier reference.
Track via the courier website
Identify the courier shown in your ASOS order details or dispatch email.
Visit the courier’s official tracking page.
Paste your tracking number to view scans directly from the carrier.
If your parcel changes hands between carriers, try tracking on both the original and last‑mile courier sites.
Track via third‑party tools (InstantParcels)
Copy the tracking number from your ASOS order details or shipping email.
Use a universal parcel tracker to get cross‑carrier visibility—helpful if updates are delayed or your parcel is on a multi‑carrier route.
You can also track your package to auto‑detect carriers and consolidate events into one place.
Where to find your ASOS tracking number?
Order confirmation email
After placing an order, you’ll receive an acknowledgment email. The initial email may confirm your order; a later dispatch/shipping email typically includes a tracking link or number when available.
Order history page
Sign in to your ASOS account, open the order, and check the “Track” or “View delivery status” section for the carrier and tracking number.
Shipping notification
ASOS usually sends a dispatch email (and sometimes an SMS/app notification). These often include a tracking button or reference you can copy.
Seller messages (if marketplace)
If you purchased from an independent boutique on ASOS Marketplace (separate from the main ASOS retail store), the seller may send tracking details via message or email. Labels and timing vary by seller.
Important reminder
Your ASOS order number is different from a carrier tracking number. Use the carrier tracking number or the “Track” button in your order to see scan details.
Tracking ASOS international orders
Multi‑leg journeys
International shipments may move from an origin hub to export processing, linehaul (air or road), import customs in the destination country, and then a local courier for last‑mile delivery. Tracking can update in batches during handoffs.
Customs and duties
Depending on the destination and order value, customs checks and any applicable duties/taxes can add processing time. Tracking may temporarily show “awaiting clearance,” “held in customs,” or similar wording until released.
Carrier changes
It’s common for international parcels to switch carriers mid‑route. In those cases, the tracking number may stay the same or a new local reference may appear. Check both if available.
Status gaps are normal
Gaps can occur during long linehaul segments or when systems sync. Visibility usually improves once the parcel is scanned by the destination‑country operator.
ASOS shipping options and delivery times
Service levels
Available options vary by country and address. Many regions offer Standard and Express services; some areas may support additional choices (for example, next‑day or nominated‑day delivery in eligible postcodes). Availability and pricing are shown at checkout.
Estimated delivery windows
Estimated dates are displayed on the product page and at checkout, and are typically repeated in your order confirmation and dispatch messages. These are estimates and may adjust if the carrier reports delays or an address issue.
Factors that influence timing
Destination country, local delivery network capacity, and the accuracy of your address details.
Peak seasons and severe weather that can slow processing and transit.
Customs handling for cross‑border shipments.
Remote or hard‑to‑reach locations that may require additional days for last‑mile delivery.
Tracking visibility
Express services often include more granular scans. Some economy services may provide fewer milestones and rely on periodic batch updates.
ASOS tracking number formats
Service type | Typical format style | Example(s) | Notes |
|---|---|---|---|
Standard (postal network) | UPU S10: two letters + 9 digits + two letters | AA123456789GB; RX123456789DE | Used by national postal operators. The last two letters often indicate the origin operator/country. Not every ASOS Standard parcel uses a postal format; this depends on the carrier. |
Express (global couriers) | All‑numeric or alphanumeric (varies by courier) | 1ZXXXXXXXXXXXXXXX (UPS); 12–14 digits (FedEx); 10–11 digits (DHL Express) | Format depends on the courier handling your shipment. You’ll see the exact number in your dispatch email or order tracking page. |
Economy (consolidated logistics) | Alphanumeric; may include prefixes/suffixes | Varies by provider | Some economy networks use proprietary references that later map to a local courier number for final delivery. |
Domestic courier (destination country) | Numeric or alphanumeric | Varies by local carrier | Once handed to a local carrier, a new number may appear. Track both the original and local references if shown. |
International postal (tracked) | UPU S10 tracked variations | LK123456789XX; RR123456789XX | Common for tracked mail services. Update frequency depends on the postal partners involved. |
Untracked or limited‑visibility services | No universal tracking number | — | Some low‑cost services provide limited or no end‑to‑end tracking. Your ASOS account may still show estimated delivery dates. |
Note: The exact format you receive depends on the carrier and route. Always copy the number exactly as shown in your order details, but you can typically omit spaces or dashes when searching.
Understanding ASOS tracking status updates
Status | What it means | What to do |
|---|---|---|
Order placed | Your order was received; ASOS (or the marketplace seller) is preparing it. | No action needed. You’ll get a dispatch update once it ships. |
Processing/Picking | Items are being located and packed in the warehouse. | Allow time for packing. Tracking appears when a label is created or the parcel is handed to a carrier. |
Label created | A shipping label has been generated; the parcel awaits carrier pickup or first scan. | Updates may take time to appear, especially during peak periods. |
Dispatched/Shipped | The carrier has the parcel and it’s moving through the network. | Check tracking periodically. Expect handoff scans between hubs. |
In transit | The package is traveling between facilities or countries. | Tracking may update in batches. Gaps can be normal on long segments. |
Arrived at destination country | The parcel has reached the destination country’s network. | Expect import processing and local carrier scans shortly after arrival. |
Customs clearance in progress | The shipment is undergoing import checks. | Provide any requested information to the carrier if contacted. Delays may occur until clearance is complete. |
Released from customs | Customs has cleared the parcel for delivery. | Watch for local carrier updates as it moves to a delivery depot. |
At local facility/depot | The parcel is at a nearby delivery center. | Delivery typically follows once routed to your area. Ensure someone can receive it if a signature is required. |
Out for delivery | A driver is attempting delivery today. | Be available at the address or update delivery preferences if your carrier offers options. |
Delivery attempted | The courier tried to deliver but could not complete it. | Follow the carrier’s instructions to reschedule, collect from a pickup point, or arrange redelivery. |
Delivered | The parcel has been delivered to the address or a safe location/pickup point. | If you can’t locate it, check the photo/GPS notes (if provided) and ask household members or neighbors. |
Address issue | The carrier flagged an incomplete or undeliverable address. | Contact the carrier promptly to correct the address. You can also update ASOS support if needed. |
Returned to sender | The parcel is being sent back (for example, failed delivery window or refused at customs). | Contact ASOS or the marketplace seller to arrange a resolution or refund. |
Why is my ASOS tracking not updating?
Pre‑transit delay: The label was created but the package hasn’t been scanned yet. Initial scans can take time to appear.
Network handoffs: Tracking can pause when a shipment moves between hubs or carriers. New events often post after the next facility scan.
International transit: Long linehaul segments can create gaps until the parcel reaches the destination country.
Customs processing: Import checks may hold a package temporarily.
Peak seasons or weather: High volume and disruptions can slow both movement and data uploads.
Limited‑visibility services: Some economy methods share only milestone scans.
Data sync issues: Carriers sometimes batch‑upload events, causing visible delays in status updates.
Address or access problem: If a courier can’t access the property or needs address clarification, updates may stall until resolved.
Tips for tracking ASOS orders more effectively
Use the ASOS “Track” button first: It often includes the most relevant link(s) for your exact carrier.
Copy the full tracking number: Avoid typos. You can typically remove spaces when pasting into a tracker.
Check both origin and local carriers: If your parcel changes couriers, try tracking on the new carrier’s site as well.
Watch key milestones: “Dispatched,” “Arrived at destination,” “Out for delivery,” and “Delivered” indicate meaningful progress.
Account for busy periods: Expect slower scans around major holidays and promotional events.
Consider delivery preferences: If available, use safe place options, pickup points, or delivery windows to avoid missed attempts.
Keep notifications on: Enable email/app/SMS alerts to get real‑time updates and delivery attempts.
Know your protection windows: If a parcel appears lost or excessively delayed, contact ASOS support or the seller within the appropriate timeframe.
How sellers use ASOS tracking
ASOS retail vs. Marketplace
For orders sold by ASOS, tracking is generated through ASOS’s delivery partners and surfaced in your account and emails.
For ASOS Marketplace orders, independent boutiques provide the tracking details and carrier choice. Practices and speed may vary by seller.
Carrier selection
Sellers and logistics teams choose services based on destination, speed, and cost. Express methods generally provide more scans; economy methods may update less frequently.
Issue resolution
Tracking evidence helps validate delivery, troubleshoot delays, and support claims (for example, failed delivery attempts or damaged parcels).
Communication
Dispatch emails and order updates are used to share the tracking number, estimated delivery date, and any changes reported by the courier.
Returns and tracking on ASOS
Initiate the return
Start the return through your ASOS account or follow the instructions in your order email. Options, windows, and eligibility may vary by region and item type.
Return labels and methods
Depending on your location and the policy for your order, you may receive a prepaid label or be asked to arrange postage with a carrier of your choice. Some methods include drop‑off points or locker returns.
Track your return
Save the return receipt and tracking number. Use the carrier’s tracking page (or your ASOS account if integrated) to confirm when the parcel is scanned, transported, and received.
Processing times
Inspection and refund processing timelines vary by warehouse, carrier, and payment method. International returns may require longer transit and customs handling.
Documentation
Keep proof of postage, photos of the item’s condition, and copies of correspondence until your refund is confirmed.