Lazada order tracking
Lazada is a leading Southeast Asian e-commerce platform offering a wide range of products from everyday essentials and fashion to electronics and home goods. Shoppers appreciate Lazada for its broad selection, frequent promotions, mobile-first experience, and convenient delivery options that can include local and cross-border shipping. A clear tracking experience is central to that convenience: it shows where your parcel is, when to expect it, and what to do if updates stall or a delivery attempt is missed.
How to track a Lazada order?
Track via your Lazada account
Sign in to your Lazada account on the website.
Open your order list or “My Orders.”
Select the order you want to follow, then click “Track” or “Track Order” (labels may vary by country or interface).
Review the latest tracking events, estimated delivery window, and any carrier name or tracking number provided.
Track via the Lazada app
Open the Lazada app and go to your orders.
Tap the order you want to track.
Tap the tracking button to view shipment status, checkpoints, and delivery expectations.
Track via the courier website
Identify the carrier listed in your Lazada order details or shipping notification.
Visit the carrier’s official tracking page.
Enter the tracking number exactly as shown in your order details (you can usually omit spaces or dashes).
If the shipment is handed off to a local last‑mile carrier, try tracking on both the original and the new local carrier sites for the fullest visibility.
Track via third‑party tools
Copy the tracking number from your Lazada order details or shipping notification.
Paste it into a universal tracker to consolidate events across multiple carriers—helpful for cross‑border or multi‑carrier routes and when updates appear slowly.
You can also track your package to auto‑detect carriers and view an integrated timeline of scans.
Where to find your Lazada tracking number?
Order confirmation email
After checkout, you’ll get an acknowledgment email. A later dispatch or shipping email typically includes a tracking link or tracking number when available.
Order history page
Sign in to your Lazada account, open the relevant order, and look for a tracking section that shows the carrier name, an external link, and the tracking number.
Shipping notification
Depending on your notification settings, you may receive a push notification or SMS that includes a tracking link or the carrier reference.
Seller messages (if marketplace)
Lazada is a marketplace, and sellers may send tracking details via in‑app messages or your order chat once the parcel is dispatched (availability varies by seller and market).
Reminder
Your Lazada order number is not the same as a carrier tracking number. To see scan events on a courier website or universal tracker, use the tracking ID shown in your order details or shipping email.
Tracking Lazada international orders
Typical cross‑border flow
International shipments commonly pass through origin processing, export handling, linehaul (air or surface), import processing in the destination country, and a handoff to a local last‑mile carrier. Tracking may update in batches during these handoffs.
Customs and duties
Depending on the destination and the contents, customs checks and any duties or taxes may apply. Tracking can temporarily show wording such as “customs clearance in progress,” “awaiting documentation,” or “released” when the parcel clears.
New local tracking number
Some services assign a new domestic tracking ID once the parcel arrives in the destination country. If your order displays multiple identifiers, try tracking each one to capture all events.
Pickup points and lockers
In certain markets, deliveries can be routed to pickup points or lockers. Tracking usually indicates when a parcel is “available for pickup,” along with the hold period (varies by carrier).
Expected gaps
Gaps between scans can occur during long transport segments or while systems synchronize between carriers. Visibility typically resumes after the next facility scan or customs release.
Lazada shipping options and delivery times
Options vary by country and address
At checkout, you’ll see the available services for your location. Many markets offer a standard delivery option and, in some areas, a faster or express option. Availability and pricing depend on your address, the item, and network capacity.
Estimated delivery windows
Estimated dates appear on the product page and during checkout. They reflect handling time, carrier performance, and your delivery location. These are estimates and may adjust if the carrier reports a delay or an address issue.
What affects delivery times
Destination distance and local delivery coverage.
Carrier network capacity and operational disruptions (for example, severe weather).
Seasonal peaks and regional sales events that increase order volumes.
Customs inspections and import procedures for cross‑border orders.
Remote or hard‑to‑reach areas that can extend last‑mile transit.
Tracking visibility by service
Faster services generally provide more granular scans and tighter delivery windows. Some economy services show milestone‑only tracking with fewer intermediate events.
Lazada tracking number formats
Service or carrier category | Typical format style | Example(s) | Notes |
|---|---|---|---|
Lazada’s logistics network or integrated partners | Alphanumeric; length varies by country/service | e.g., a mix of letters and digits | References may differ by market and partner. Copy the number exactly as shown in your order. |
Domestic courier (standard) | Numeric or alphanumeric | Long numeric string or short letter‑digit mix | Used for within‑country deliveries; format depends on the local carrier. |
Express courier (international) | All‑numeric or alphanumeric (varies by provider) | 10‑ to 20‑digit IDs; some formats include prefixes | Express providers often offer detailed scans and time‑definite delivery windows in supported areas. |
International postal (UPU S10) | Two letters + 9 digits + two letters | AA123456789XX | Widely used by national postal operators. The last two letters typically indicate the issuing country’s code. |
Economy cross‑border (consolidated) | Alphanumeric; may include prefixes/suffixes | Varies | Some services use proprietary references that later map to a new local tracking ID for the final mile. |
Relabeled last‑mile reference | Numeric or alphanumeric | Varies by destination carrier | When a parcel is injected into a local network, a new domestic ID may appear. Track both the original and local numbers. |
Note: Formats depend on the carrier and route. Examples are illustrative; always copy the tracking ID exactly as it appears in your Lazada order or shipping notification.
Understanding Lazada tracking status updates
Status | What it means | What to do |
|---|---|---|
Order placed | Your order was received and queued for fulfillment. | No action needed. Watch for a dispatch or shipping notification. |
Processing/Picking | Items are being collected and packed at the warehouse or by the seller. | Allow time for packing. Tracking appears after a label is created or the first scan occurs. |
Label created | A shipping label exists, but the carrier hasn’t recorded the first physical scan. | Initial updates may take time, particularly during peak periods. Check back later. |
Picked up by carrier | The carrier has collected the parcel from the seller or warehouse. | Expect the next update when it arrives at or departs the sorting facility. |
Arrived at sorting facility | The parcel reached a carrier hub or depot for processing. | No action needed. It should proceed to the next facility after sorting. |
Departed sorting facility | The parcel left the hub and is traveling to the next facility or region. | Monitor the estimated delivery window; it may refine after each scan. |
In transit | The package is moving between facilities or countries. | Gaps can be normal on long linehaul segments. Updates resume at the next scan. |
Arrived in destination country/region | The parcel entered the destination network. | Expect import processing and local carrier scans shortly afterward. |
Customs clearance in progress | The shipment is undergoing import checks (when applicable). | If the carrier requests documentation or payment, respond promptly. |
At local delivery depot | The parcel is at a nearby facility preparing for last‑mile delivery. | Delivery usually follows after routing; ensure access or delivery notes are up to date. |
Out for delivery | A driver has your parcel and will attempt delivery today. | Be available or use carrier options (where offered) to adjust delivery or safe‑place preferences. |
Available for pickup | Your parcel is ready at a pickup point, locker, or partner store. | Bring the required code or ID and collect within the hold window. |
Delivery attempted | The courier could not complete delivery (for example, no access or recipient unavailable). | Follow carrier instructions to reschedule, provide access details, or collect from a pickup point. |
Delivered | The parcel was delivered to your address, a safe location, or a pickup point. | If you can’t locate it, check delivery notes/photos and ask neighbors or building management. |
Address issue | The carrier flagged an incomplete or incorrect address. | Contact the carrier promptly to correct details; you can also inform customer support if needed. |
Returned to sender | The parcel is being sent back (for example, repeated failed attempts or import refusal). | Contact customer service or the seller to discuss replacement or a refund. |
Delay in transit | Unexpected events (weather, volume, route changes) are causing a delay. | Allow extra time and watch for the next scan. Reach out if the delay becomes prolonged. |
Why is my Lazada tracking not updating?
Pre‑scan period: A label exists but the first physical scan hasn’t occurred yet.
Carrier handoffs: Updates can pause while the parcel transfers between regional networks or to a last‑mile courier.
Long linehaul segments: Fewer scans are typical when traveling between distant hubs or countries.
Customs processing: Import checks may temporarily hold a shipment.
Batch data uploads: Some carriers post scans in batches, making events appear after the parcel has already moved.
High‑volume periods: Major sales events and holidays can slow both transit and status reporting.
Weather or access issues: Severe weather or building access constraints can delay attempts and updates.
Limited‑visibility services: Certain economy options provide milestone‑only tracking.
Address discrepancies: An incomplete or mismatched address may stall movement until corrected.
Relabeling: A new domestic tracking number may appear mid‑route; check your order details for additional references.
Tips for tracking Lazada orders more effectively
Start with your Lazada tracker: It usually shows the correct carrier link and the most current estimate for your order.
Copy the full tracking ID: Enter it exactly as shown. Most carrier sites accept the number without spaces.
Track both numbers if relabeled: If a local last‑mile ID appears, check both the original and local references.
Enable notifications: Email, app, and SMS alerts help you catch delivery attempts and pickup‑point availability.
Monitor key milestones: Dispatched, Arrived in destination region, Out for delivery, Delivered. If a stage stalls unusually long, contact support.
Check delivery preferences: Where offered, choose safe‑place options, pickup points, or delivery windows to avoid missed attempts.
Plan for peak seasons: During large sales or holidays, allow extra time and follow updates closely.
Verify address details: Accurate address, unit, and access notes reduce “address issue” delays.
Keep proof: Save screenshots of tracking timelines and delivery notes, especially for high‑value orders or support queries.
Know your protection windows: If a shipment appears lost or significantly delayed, act within buyer protection or dispute timelines as applicable.
How sellers use Lazada tracking
Marketplace model
Lazada hosts a mix of local and cross‑border sellers. Depending on the program and country, orders may ship via Lazada’s logistics network or partner carriers. Practices can vary by seller and service.
Carrier and service selection
Sellers choose services based on destination, speed, item category, and cost. Faster methods generally include more granular scans; economy options may share only key milestones.
Proof of movement and delivery
Tracking provides evidence of pickup, transit, and delivery attempts, supporting customer service, claims, and dispute resolution when issues arise.
Customer communication
Dispatch emails and order updates provide tracking numbers, estimated delivery dates, and any delivery choices (for example, pickup points) offered by the carrier.
Service recovery
When delays or address problems occur, tracking data helps sellers and support teams investigate and propose alternatives such as rescheduling, rerouting to a pickup point, or initiating returns when appropriate.
Returns and tracking on Lazada
Initiate the return
Begin the process through your account’s order details and follow the prompts for your country. Eligibility, methods, and time windows vary by market and item type.
Labels, QR codes, and drop‑off options
Depending on your location and the selected method, you may receive a printable label, a QR code for drop‑off, or a pickup option with a carrier. Instructions differ by service and region.
Track the return
Keep the return receipt and tracking number. Use the carrier’s tracking page (or your account view if integrated) to confirm acceptance, transit, and warehouse receipt.
Processing and refunds
Refund timelines depend on distance, carrier speed, warehouse workload, and payment method. Some refunds may start after the first return scan, while others complete after inspection.
Documentation
Retain proof of postage, photos of the item’s condition, and correspondence until your refund is finalized, especially for high‑value returns.
Exchanges and replacements
Options vary by policy and item availability. In some cases, you may need to place a new order after the refund is processed.
Whether your order is domestic or cross‑border, combining your Lazada tracker with the carrier’s page and, when helpful, a universal tracking view gives you the clearest end‑to‑end picture. If updates stall, verify the tracking ID, look for any new local reference, confirm address and delivery preferences, and contact support or the seller with your tracking details to resolve issues quickly.