Shopee order tracking

Shopee is a leading e‑commerce platform in Southeast Asia and other regions, known for a mobile‑first experience, wide product selection, frequent promotions, and integrated logistics options in many markets. Clear Shopee tracking helps you see each step from seller dispatch to last‑mile delivery, anticipate arrival dates, and troubleshoot issues like delays, address problems, or missed delivery attempts.

Because Shopee is a marketplace and partners with different carriers across countries, your tracking timeline may vary by destination, service level, and courier. The guide below explains how to track a Shopee order, where to find your tracking number, how international routes work, and how to interpret the most common tracking statuses—plus practical steps to take if updates stall.

How to track a Shopee order?

Track via Shopee account

• Sign in to your Shopee account on the website.

• Open My Orders or your order list.

• Select the order you want to follow, then click Track or View logistics (labels may vary by market or interface).

• Review the live tracking timeline, including the carrier name (if shown), tracking number, latest scans, and the estimated delivery window.

Track via the Shopee app

• Open the Shopee app and go to Orders.

• Tap the relevant order to open Logistics or Track.

• View the checkpoints, delivery estimate, and any delivery preferences offered by the carrier (availability varies by country and service).

Track via the courier website

• Identify the carrier listed in your Shopee order details or shipping notification.

• Visit the carrier’s official tracking page.

• Enter the tracking number exactly as shown in your Shopee order (you can usually omit spaces or dashes when searching).

• If the parcel is handed off to a different last‑mile courier, try tracking on both the original carrier and the new local carrier for the most complete visibility.

Track via third‑party tools

• Copy the tracking number from your Shopee order details or shipping notification.

• Use a universal tracker to consolidate events from multiple logistics partners—especially helpful for cross‑border or multi‑carrier routes and when updates appear slowly.

• You can also track your package to auto‑detect carriers and view an integrated timeline of scans.

Where to find your Shopee tracking number?

• Order confirmation email

  • After checkout, you receive an order acknowledgment. A later dispatch or shipping email typically includes a tracking link or tracking number once available.

• Order history page

  • Sign in to your Shopee account, open the relevant order, and look for Logistics or Track. This view often shows the carrier name, a tracking link, and the tracking ID.

• Shipping notification

  • Depending on your settings, you may receive a push notification or SMS that includes a tracking button or the carrier reference.

• Seller messages (marketplace)

  • Sellers may share tracking details via in‑app chat or order messages when they dispatch your parcel, especially if they generate labels directly with a courier.

• Important reminder

  • Your Shopee order number is different from a carrier tracking number. To view scan events on a courier website or a universal tracker, use the carrier tracking ID shown in your order details or shipping email.

Tracking Shopee international orders

• Typical cross‑border flow

  • Seller dispatch to a domestic carrier in the origin country.

  • Arrival at a sorting hub or consolidation warehouse for export handling.

  • Export customs processing and departure via linehaul (air or surface).

  • Arrival in the destination country and import customs clearance (where applicable).

  • Handoff to a local last‑mile carrier for delivery or to a pickup point/locker.

• Multiple tracking numbers are common

  • The domestic and international legs may use different references. After arrival in the destination country, a new local tracking number may be created. Track each reference if more than one appears in your order details.

• Customs handling

  • Depending on destination and item category/value, duties/taxes and documentation may be required. Tracking can show “customs clearance in progress,” “awaiting documentation,” “released,” or similar wording until final clearance.

• Pickup points and lockers

  • In many markets, cross‑border parcels can be routed to pickup shops or lockers. Tracking usually indicates “available for pickup” and the hold window (varies by carrier and location).

• Gaps can be normal

  • Long transport segments and carrier handoffs may create temporary gaps in visibility. Updates typically resume after the next facility scan or import processing.

Shopee shipping options and delivery times

• Options vary by country and address

  • At checkout, you’ll see the services available for your location. Many markets offer a standard delivery option and, in some areas, a faster or express service. Availability, cost, and cutoff times depend on your address, the item, and carrier capacity.

• Estimated delivery windows

  • Estimated dates are shown on product pages and during checkout, and are typically repeated in your order confirmation and shipping notifications. They may adjust if the carrier reports a delay, an address issue, or a route change.

• What influences delivery time

  • Destination distance and local delivery coverage.

  • Carrier network capacity and operational factors such as severe weather.

  • Seasonal peaks and regional sales events that increase volume.

  • Customs processing and import procedures for cross‑border orders.

  • Remote or hard‑to‑reach areas that can extend last‑mile transit time.

• Tracking detail by service level

  • Express services often include more granular scans and narrower delivery windows. Some economy options provide milestone‑based tracking with fewer intermediate events.

Shopee tracking number formats

Note: Examples are illustrative. Formats depend on route and carrier. Always copy the tracking ID exactly as shown in your Shopee order details; most trackers accept IDs without spaces.

Understanding Shopee tracking status updates

Why is my Shopee tracking not updating?

• Pre‑scan period The label exists, but the first physical carrier scan has not yet occurred.

• Carrier handoffs Visibility can pause when a shipment transfers between networks or to a last‑mile courier.

• Long linehaul segments Fewer scans are typical while the parcel travels between distant hubs or countries.

• Customs processing Import checks may temporarily hold a shipment until released.

• Batch data uploads Some carriers upload scans in batches, so events appear after movement has occurred.

• Seasonal peaks Big sales and holidays can slow handling and status reporting.

• Weather or access issues Severe weather or building access constraints can delay attempts and updates.

• Limited‑visibility services Certain economy methods share only milestone events.

• Relabeling mid‑route A new local tracking number may be created; check your order for additional references.

• Address discrepancies An incomplete or incorrect address can stall movement until corrected.

Tips for tracking Shopee orders more effectively

• Use the Shopee logistics view first It typically shows the correct carrier link and the latest estimate for your order.

• Copy the full tracking ID Enter it exactly as displayed; most carrier sites accept IDs without spaces.

• Track every reference If a new domestic or last‑mile number appears, monitor both the original and local IDs.

• Enable notifications App, email, and SMS alerts help you catch delivery attempts and pickup availability.

• Monitor key milestones Dispatched, Destination arrival, Out for delivery, Delivered. If a stage stalls unusually long, contact the seller or carrier.

• Choose pickup when convenient Lockers and pickup points can reduce missed deliveries and offer flexible collection times (availability varies).

• Double‑check address and access info Include building, unit, landmarks, and gate codes to avoid “address issue” delays.

• Plan for peak events Around major sales and holidays, allow extra time and follow updates closely.

• Keep proof Save screenshots of tracking pages and delivery notes, especially for higher‑value items or support requests.

• Know protection timelines If a shipment appears lost or significantly delayed, act within applicable buyer protection or dispute windows in your account.

How sellers use Shopee tracking

• Marketplace model

  • Independent sellers select carriers and service levels based on item type, destination, and cost, which is why tracking cadence and delivery speed can vary across orders.

• Consolidation and export

  • For cross‑border orders, parcels may be consolidated at a warehouse before export. This can add handling steps yet streamline international transit.

• Proof of movement and delivery

  • Tracking provides evidence of pickup, transit, and delivery attempts—helpful for answering buyer questions and resolving delays or disputes.

• Carrier selection

  • Express options generally offer more frequent scans and tighter delivery windows, while economy services may provide milestone‑only tracking.

• Communication

  • Dispatch messages and order updates share tracking details, estimated delivery dates, and any delivery options like pickup points or safe‑place preferences.

• Service recovery

  • When issues arise (address problems, failed attempts, returns in transit), tracking data helps sellers and support teams investigate and provide alternatives such as rescheduling, rerouting, or initiating a return if needed.

Returns and tracking on Shopee

• Initiate a return

  • Start from your order details and follow the platform’s prompts. Eligibility, windows, and methods vary by market and item type.

• Labels and instructions

  • Depending on the arrangement, you may receive a return label or be asked to arrange postage yourself. Instructions differ by seller, carrier, and whether the route is domestic or international.

• Track your return

  • Always obtain and save a return tracking number. Use the carrier’s page or your account view to confirm acceptance, transit, and receipt.

• Processing times

  • Refund timelines depend on distance, carrier speed, warehouse workload, and payment method. International returns may require additional time due to customs handling.

• Documentation

  • Keep proof of postage, photos, and relevant messages until your refund is finalized, especially for higher‑value returns.

• Exchanges and replacements

  • Options vary by seller and stock availability. In some cases, placing a new order after refund may be required.

Following your Shopee order across domestic carriers, export handling, international transit, and local last‑mile delivery is easier when you combine Shopee’s logistics view with courier lookups and, when helpful, a universal tracker. If updates stall, verify your tracking ID, check for any new local reference after handoff, review delivery preferences and address details, and contact the seller or carrier with your tracking information for timely assistance.