What should I do if my Geniki Taxydromiki parcel is lost or damaged?

Submit a written claim within six months from the date the item was collected from the sender, the statutory deadline under Greek postal regulations, at any Geniki Taxydromiki office or through the online complaint form. For visible damage, raise your reservation within one business day of receipt. The company responds within 15 working days, or up to 20 business days for complex cases, and compensation follows Greek Regulatory Decision 688/52.