David Wang
-Updated on June 26, 2026
What should I do if my Lazada (LEX) parcel arrives damaged?
Photograph the packaging and contents as soon as the parcel arrives. In the Lazada app, open My Orders, then Return/Refund, and attach the photos as evidence. Resolution, whether a replacement or refund, follows the seller's return policy on the marketplace, so submit the claim within the platform's dispute window.
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