David Wang
-Updated on June 26, 2026
What should I do if my OCA parcel is lost or damaged?
Open a claim (reclamo) with OCA through the 0800-999-7700 line, the website, or the app. Keep your admission receipt, tracking number, a description of the contents and their declared value, and any customs paperwork. For a marketplace order, you can also open a parallel case with the seller, who holds the dispatch records.
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