What should I do if my Pony Express parcel is lost or damaged?

Contact Pony Express support with your waybill number and booking details so the shipment can be located, and for e-commerce orders consider raising the issue with the seller or marketplace first, since many refund or reship quickly. Keep your waybill receipt, as it carries the number needed to open an inquiry. For customs-related delays, the Pony Express customs team can assist with documentation and escalation.