David Wang
-Updated on June 25, 2026
Who do I contact about a lost or damaged MRW parcel?
Claims for lost or damaged parcels are filed by the sender through the originating MRW franchise, since the sender is MRW's contractual customer. If you are the recipient, contact the online store or sender first; they can open an incident with the franchise that accepted the parcel. For general support, MRW in Spain can be reached on +34 902 300 403.
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