David Wang
-Updated on June 26, 2026
How do I contact DB Schenker about a delivery?
If you bought from an online retailer, contact the store first, since it is the booking party and can open a trace on your behalf. For account holders, customer service and shipment traces are handled through the local DB Schenker office or the eSchenker and DSV portals. The company is headquartered in Essen, Germany, with offices across roughly 130 countries.
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