David Wang
-Updated on June 24, 2026
My Hong Kong Post parcel is stuck in customs. What should I do?
Customs holds are part of normal international shipping while authorities assess duties or taxes. The recipient may need to pay any charges or provide documents before the item is released. Tracking usually resumes once the parcel clears customs. If it stays held for an unusually long time, contact the destination country's postal service or Hong Kong Post.
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