David Wang
-Updated on June 25, 2026
My Mongol Post parcel is lost or damaged. What can I do?
For registered and EMS items, Mongol Post supports a formal inquiry, and EMS and insured parcels can be eligible for compensation. Keep the posting receipt with the S10 number, since that is the reference the inquiry is opened against. For an inbound order, it is usually most effective to ask the sender or marketplace to open the claim from the origin country, where the dispatch records are held.
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