Poste Italiane 2022 Strategic Plan

the Deliver 2022 Strategic Plan aims to maximize the value of what is the largest distribution network in Italy, responding to customers' constantly evolving needs and seizing new business opportunities towards digitalization. The Plan will allow you to fully capitalize on the strengths that make the Italian Post Office network which has more than 12,800 Post Offices unique. 

The driving force behind this process of creating value over time is a business model which, by making the most of all the capital on which the Company is based, enables the Group to achieve the objectives set for each operating sector in an integrated Strategic Plan. with ESG objectives. Thanks to a sustainable business model, it becomes possible to face the new challenges offered by ever-changing and competitive scenarios not only by reacting to risks, but by seizing all the opportunities without ignoring their social implications. 

Poste Italiane has proven itself capable of transforming its operating structures and products and services, through continuous investments in technology and know-how, transforming the challenges of the market into opportunities for creating shared value. 
The strategy is based on different types of capital in which Poste Italiane invests and which are an integral part of its business model: financial, physical-structural, intellectual, human, social-relational and natural. The use of these capitals allows Poste Italiane to offer products and services on the market and create economic, environmental and social impacts.