David Wang
-Updated on June 26, 2026
What should I do if my Deutsche Post item is lost or damaged?
File an enquiry (Nachforschungsauftrag) with Deutsche Post using the tracking number, the posting date, and proof of the item's value. Registered Einschreiben items and Warenpost International Premium carry liability cover, so keep the receipt and photograph any damage to the packaging and contents before you contact customer service. Untracked Standardbrief letters generally are not eligible for compensation.
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