What should I do if my Ethiopia Post parcel is lost or damaged?

Open an inquiry at the post office where the item was lodged or at the destination branch, quoting the 13-character tracking number. Registered, parcel, and EMS items are scanned at each checkpoint, which lets Ethiopost trace where the item stopped. Keep your acceptance receipt and customs paperwork, and consider adding insurance for valuable or fragile items, since Ethiopost cannot guarantee fragile goods against damage without cover.