David Wang
-Updated on June 26, 2026
What should I do if my Guatemala Post item is lost or damaged?
Keep the proof-of-posting receipt and any customs paperwork, then report the issue to Guatemala Post. The sender usually files the claim, since the postal contract belongs to whoever paid for shipping. For damaged items, photograph the packaging and contents before discarding anything. International claims are coordinated between the origin and destination posts and can take time.
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