What should I do if my Macedonia Post parcel is lost or damaged?

Registered, parcel, and EMS items can be traced and are eligible for a formal enquiry, while ordinary unregistered mail cannot. Keep the tracking number, the posting receipt, and photos of any damage. For items you sent, raise the claim with Macedonia Post; for an online purchase, contact the seller or marketplace first and the post in parallel. International claims involve both posts, so open them as early as your evidence allows.