David Wang
-Updated on June 25, 2026
Can I pick up my Ninja Xpress parcel instead of home delivery?
Yes. Ninja Xpress offers pickup at Ninja Points (partner collection points such as neighborhood shops) and at Ninja Box automated lockers in selected locations. For a locker, you collect using a verification code sent by SMS or email. You usually have about 3 days to collect before Ninja Xpress attempts home delivery or returns the parcel.
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Can someone else collect my Ninja Xpress parcel?
Yes. A third party can usually collect on your behalf at a Ninja Point or Ninja Box by presenting the verification code along with a copy of your ID.
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Contact the seller first, because the transport contract is between the shipper and Ninja Xpress, so the seller files the claim. Across the Ninja Van
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