CouriersPlease Tracking

CouriersPlease tracking follows a domestic Australian parcel from pickup to doorstep across a network that reaches about 95% of the Australian population. Paste the CouriersPlease tracking number (also called the consignment number) into the tracker on this page to see the latest scan, the current status, and the expected delivery. Every CouriersPlease parcel tracking event, from collection to "On Board for Delivery", is tied to that single consignment number, so it is the only detail needed to follow a shipment.

CouriersPlease Tracking Number Format

A CouriersPlease tracking number, called a consignment number, is a unique reference that identifies one parcel as it moves through the CouriersPlease network. The consignment number is typically up to 15 characters, made up of letters and digits, and it is the same identifier the sender, the retailer, and the recipient all use to follow the shipment.

Many CouriersPlease consignment numbers begin with the letters "CP" followed by a run of digits, for example CP1234567890. Other alphanumeric formats also appear, because the exact pattern depends on the shipping account and the service booked. The consignment number is not the same as the retailer's order number: an order confirmation number identifies the purchase in the shop's system, while the consignment number identifies the physical parcel in the CouriersPlease system. When a status lookup fails, it is often because the order number was entered instead of the consignment number.

Where to Find CouriersPlease Tracking Number

The CouriersPlease tracking number appears wherever the shipment is documented, most often in the retailer's dispatch email once the parcel is booked. Common locations include:

• The shipping or dispatch confirmation email sent by the online retailer.
• The order details or "My Orders" page in the seller's account.
• The parcel label attached to the box, printed near the barcode.
• The consignment or booking receipt, for senders who booked the shipment directly with CouriersPlease.

For a self-booked shipment, the consignment number is shown on screen at the end of booking and repeated in the CouriersPlease confirmation email. Recipients who only have the order number should ask the sender for the consignment number, because the CouriersPlease tracker will not resolve a retailer order ID. Up to 10 consignment numbers can be entered at once, separated by commas, to follow several parcels together.

CouriersPlease Tracking Number Example

The table below lists the CouriersPlease number formats a customer is likely to encounter and what each one refers to. The consignment number is the reference that returns tracking scans; the order number does not.

CouriersPlease publishes its own tracker at couriersplease.com.au/tools-track, where the same consignment number can be checked directly against the carrier's system.

CouriersPlease Tracking Status Guide

CouriersPlease tracking statuses describe where a parcel sits in the delivery lifecycle, from the first pickup scan to the final delivery event. The table below explains the statuses a recipient is most likely to see and what each one means.

Why CouriersPlease Tracking Is Not Updating or Not Working

Most CouriersPlease tracking that appears stuck is a timing gap between scans rather than a lost parcel. The stages below explain the common reasons a status is not updating and what usually clears it.

Awaiting the first scan. A freshly created label can show little or no information until the parcel is physically collected and scanned. Until pickup, the consignment exists in the system but has no movement to report, so a new number often shows "no information" for a short period.

In transit between depots. A parcel travelling between distant depots, particularly on long east-to-west legs across Australia, can go a day or more without a new scan. The absence of updates during a line-haul leg is normal and does not mean the parcel is lost.

Failed delivery attempt. If a status shows "Carded" or a delivery attempt, the courier could not complete delivery. The parcel is then held for redelivery or moved to a Collection Point, and the tracker updates once that next step is scanned.

Wrong number or missing detail. Entering the retailer's order number instead of the consignment number, or mistyping a character, returns no result. Confirm the consignment number against the dispatch email and re-enter it exactly.

Genuinely delayed. Peak periods such as the pre-Christmas season, weather events, and regional or remote destinations can add time, and CouriersPlease advises allowing extra days during peak. If a parcel has shown no movement well beyond the expected window, the sender should raise an enquiry with CouriersPlease first, because the sender holds the shipping account.

Services and Delivery Times Compared

CouriersPlease is built around domestic Australian eCommerce delivery, with same-day and next-day metro services as its core business. The table below summarises the main service types and typical timeframes; all times are estimates and depend on origin, destination, and pickup cut-off.

Parcels are delivered with Authority to Leave (ATL) by default, meaning they are left in a safe place if no one is home. CouriersPlease also offers a set of Delivery Choices that let recipients redirect a parcel, nominate a safe place, or divert to a Collection Point for a first-time delivery.

Parcel Size and Weight Limits

CouriersPlease sets clear weight and dimension limits that determine which service a parcel qualifies for and whether extra charges apply. A standard parcel can weigh up to 25kg in actual (dead) weight, with a maximum of 1.8m (180cm) in its greatest single dimension. Heavier items are handled on a road service that carries deadweights between 25kg and 31kg, again up to 180cm in length.

Charges are calculated on the greater of actual weight or cubic (volumetric) weight, so a light but bulky parcel is priced on its volume. A parcel can be charged up to 40kg on cubic weight even when its dead weight is lower. Freight must meet the CouriersPlease Freight Profile Specifications, which classify items as preferred, acceptable, or unacceptable; consignments that fall outside those specifications, or that exceed the limits, can attract additional charges. Prepaid satchels and boxes have their own ceilings, typically up to 25kg per item, and are a common choice for eCommerce senders.

Delivery and Transit Times Across Australia

CouriersPlease delivery times depend on the distance between the pickup depot and the delivery depot. Metro-to-metro parcels within the same state or a neighbouring state are often collected one business day and delivered the next, while capital-city pairs typically clear in about 1-3 business days.

Longer domestic legs take more time. A parcel crossing the country from the eastern seaboard, such as Sydney, Melbourne, or Brisbane, to Perth or regional Western Australia adds a few business days for the line-haul. Destinations in regional Queensland, the Northern Territory, Tasmania, and remote South Australia sit outside the fastest metro runs and should be given extra days. During peak retail periods, CouriersPlease advises allowing around an extra week.

Redelivery, Collection Points, and Parcel Protection

When a parcel cannot be delivered, CouriersPlease offers redelivery and a nationwide network of Collection Points rather than leaving the recipient without options. Through a partnership with HUBBED, CouriersPlease provides access to more than 3,000 Collection Points across Australia where parcels can be picked up or dropped off, alongside its own POPPoint and POPStation locations.

Recipients can book a redelivery online using the consignment number, or divert a parcel to a nearby Collection Point. CouriersPlease offers a range of delivery choices for a first attempt, including signature on delivery, Authority to Leave, delivery to a Collection Point, delivery to a neighbour, and redirection to another address. These options reduce failed first-time deliveries by letting the recipient set a preference before the courier arrives.

For returns, CouriersPlease supports reverse logistics so retailers can offer their customers a return path, either directly or through its HUBBED Collection Point network. For loss or damage, CouriersPlease offers Parcel Protect cover and a claim process; the sender, as the account holder, is generally the party that lodges a claim. Because the sender holds the contract of carriage, first contact for a missing or damaged parcel should go to the retailer or sender, who can then escalate to CouriersPlease.

Which Countries Does CouriersPlease Deliver To?

CouriersPlease international tracking covers shipments handled through its parent group, though CouriersPlease is primarily a domestic Australian courier serving about 95% of the population. Within Australia, coverage spans every state and territory through exclusive franchise territories in each major centre, backed by more than 800 franchise partners and depots in the capital cities.

Domestically, the network reaches the metropolitan areas of Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, and Darwin, plus regional centres served on longer transit times. For cross-border movement, CouriersPlease sits within the Singapore Post group through Quantium Solutions International, which offers access to more than 220 countries and territories, and it has launched international products that connect Australian senders and receivers to that wider Asia-Pacific network. Inbound parcels from overseas marketplaces are commonly handed to CouriersPlease for the final Australian leg, where tracking continues on the CouriersPlease consignment number.

• Domestic (Australia): New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the ACT, and the Northern Territory.
• Asia Pacific: Singapore and the wider Asia-Pacific region reached through the Singapore Post and Quantium Solutions network.
• International reach: more than 220 countries and territories via the parent group's global services.

For destinations CouriersPlease does not serve directly, national carriers handle delivery. Compare its Australian coverage with Australia Post, the country's national postal operator, and other domestic couriers such as Fastway Australia and Aramex.

Cross-Border Customs and International Handoff

For international parcels, a CouriersPlease shipment is typically one leg in a longer journey that involves a customs clearance step. Outbound items sent through the parent group's international products move from Australia to a partner network overseas, while inbound parcels clear Australian customs before CouriersPlease completes the domestic delivery.

Where an overseas post or courier carries the first leg, tracking often changes hands at the border: the origin carrier's number tracks the international movement, and the CouriersPlease consignment number tracks the final Australian delivery. Because CouriersPlease is part of the Singapore Post group, Singapore Post is a common partner on the international leg for parcels routed through the Asia-Pacific hub. Duties and taxes on imported goods are the importer's responsibility and are assessed at customs, separately from the delivery charge.

Marketplace Collaborations

CouriersPlease is the trusted courier partner for more than half of Australia's leading retail brands and a major carrier for online marketplace orders. It runs a dedicated eBay courier service, and eBay sellers commonly ship domestic Australian orders with CouriersPlease. Parcels bought on Amazon are also frequently delivered by CouriersPlease when a seller selects it as the carrier for the final Australian leg.

Among Australian-focused marketplaces, orders from Catch and Kogan often move through the CouriersPlease network, and inbound cross-border parcels from global marketplaces such as AliExpress, Temu, and Shein are regularly handed to CouriersPlease for domestic delivery. In each case the parcel is followed on the CouriersPlease consignment number once it enters the Australian network, regardless of which marketplace generated the order.

What Is CouriersPlease?

CouriersPlease is an Australian parcel-delivery company founded in 1983, originally focused on specialised metropolitan courier services and now one of the country's leading eCommerce delivery brands. In December 2014 it was acquired by Quantium Solutions International, a wholly owned subsidiary of Singapore Post, which brought investment in new international products and priority same-day and next-day metro services.

With more than 40 years of operation, CouriersPlease runs an independently owned franchisee model, with over 800 franchise partners holding exclusive territories in every major Australian centre and network coverage reaching about 95% of the Australian population. The franchise fleet, combined with a HUBBED-backed network of more than 3,000 Collection Points, lets CouriersPlease handle high volumes of retail and marketplace parcels while offering pickup, drop-off, and redelivery options.

The franchise structure is central to how CouriersPlease works: each partner runs an exclusive territory as an independent business, which the company links to nationwide back-office support, technology, and its parcel network. This model lets CouriersPlease scale delivery capacity in step with eCommerce demand, and the company reports strong year-on-year growth on the back of surging same-day and next-day volumes. Since the Singapore Post acquisition, investment has extended into international products, air express, and same-day metro, moving CouriersPlease beyond its original metropolitan-only focus.

Its head office support line is +61 1300 361 000, and its parcel booking, quoting, tracking, redelivery, and Collection Point tools all run through couriersplease.com.au. Senders manage consignments through an online account, while recipients can track, redeliver, or divert a parcel using only the consignment number, with no account required.