iMile Tracking

iMile tracking follows last-mile e-commerce parcels handled by iMile Delivery, a Dubai-based courier founded in 2017 that now operates in more than 25 countries across the Middle East, China, Latin America, Africa and Oceania. Paste your iMile tracking number into the tracker on this page to see the latest scan, current location and estimated delivery date. The same number is often called an Air Waybill (AWB) and is generated when the seller hands the parcel to iMile for delivery.

iMile Tracking Number Format

An iMile tracking number is the reference that identifies a single shipment across iMile's network from pickup to doorstep. In most cases it is a numeric string of about 10 to 13 digits, commonly beginning with a 6 or a 4 (for example, 60421259260). iMile also issues some references in a letter-plus-digit form, and cross-border parcels may travel under a separate carrier's number after a handoff, so the exact length can vary by market and service.

The tracking number is not the same as the store order number. A retailer's order ID (the reference in the confirmation email or account) identifies the purchase, while the iMile AWB identifies the physical parcel and is what the tracker on this page reads. When only an order number is available, the seller's own tracking page usually shows the iMile number once the parcel is collected.

iMile refers to this reference by several names depending on context, including tracking number, tracking ID, AWB and waybill number. On the iMile portal and app, the tracker also accepts an order number in some markets, then resolves it to the underlying AWB once the parcel is in the system. Whichever label a seller uses, it is the single code that ties every scan event to one parcel.

Where to Find iMile Tracking Number

The iMile tracking number is issued when the seller creates the shipment, and it reaches the buyer through the retailer rather than directly from iMile in most cases. It typically appears in the following places:

• The shipping confirmation email or SMS sent after an order is dispatched.
• The order or "track my order" page in the online store account where the purchase was made.
• The iMile parcel label or courier receipt, printed near the barcode.
• An iMile delivery notification (SMS, WhatsApp or app message) sent as the parcel nears the destination city.

For cash-on-delivery orders, the same reference is tied to the amount due on delivery. If a store shows only its own order ID, that number can usually be re-entered on the seller's tracking page to reveal the underlying iMile AWB once the parcel enters the network.

iMile Tracking Number Example

iMile references follow a small number of recurring patterns. The table below lists the formats commonly seen on iMile parcels. Because iMile does not publish an official prefix-to-service map, the patterns below are described as commonly observed, and a prefix alone does not reliably indicate a specific service.

Ways to Track an iMile Parcel

iMile provides real-time online tracking as one of its core promised features, and a parcel can be followed through several channels using the same AWB. The tracker on this page reads that number directly, so a shipment can be checked here without visiting each seller's site.

• This page: paste the iMile tracking number into the tracker above for the latest status and location.
• iMile website: the official imile.com track page accepts the AWB or order number.
• iMile Delivery app: the mobile app shows live status, notifications and, in some markets, quotes and delivery preferences.
• Seller's order page: the store where the order was placed usually links its own tracking view.

Recipients also receive push, SMS or WhatsApp notifications at key stages, so the tracking status and the messages should agree. When they differ, the AWB entered into the tracker is the authoritative record of scan events.

iMile Tracking Status Guide

iMile tracking events describe where a parcel is in its journey, from the moment shipment data is received to final delivery. The table below explains the statuses most often seen on iMile shipments and what each one means.

Why iMile Tracking Is Not Updating or Not Working

When iMile tracking is not updating, the parcel is usually still moving even though no new scan has posted. The most common reasons are below.

Awaiting the first scan. A number just created by the seller is not live until iMile physically collects the parcel. A gap of 24 to 48 hours between the confirmation message and the first status is normal, and the tracker may show "no information" until then.

In transit between hubs. Long legs, especially cross-border line-haul, can run for a day or more without a new scan. A quiet period between "left transit center" and the next hub does not mean the parcel is lost.

Customs clearance. International parcels can pause at "arrived at customs" while duties or inspections are handled. Clearance timing depends on the authority, not iMile, and updates resume once the parcel is released.

Failed delivery attempt. If a driver could not complete delivery, the status may stall at an attempt or a hold at a local depot. Rescheduling or confirming the address usually restarts movement.

Wrong number or missing details. A single mistyped character, or entering the store order ID instead of the iMile AWB, returns no result. Confirm the reference against the shipping email and re-enter it.

Genuinely delayed. Weather, backlogs or address problems can delay a parcel beyond the estimate. When tracking has not moved past the expected window, contacting the seller first, then iMile, with the tracking number to hand is the fastest route to an answer.

Services and Delivery Times Compared

iMile offers standard and express last-mile options alongside cross-border and warehousing services, with domestic parcels typically delivered in 3 to 5 business days and express deliveries in 1 to 2 days. The table summarizes the main services and their usual timeframes.

Beyond parcel speed, iMile positions itself on service breadth: alongside standard and express delivery it runs cross-border transport, overseas warehousing and fulfillment, and 24-hour customer support across email, chat, SMS and social media. The Cool Box cold-chain option in the UAE is a specialized offering aimed at food, cosmetics and pharmacy shipments that need a stable temperature end to end.

Cash on Delivery and Delivery Options

Cash on delivery is iMile's signature service, and the company describes itself as built to solve COD, which remains a large share of e-commerce payments in the Middle East. Recipients can pay in cash when the parcel arrives, with OTP verification and proof of delivery used to protect the transaction, and iMile typically remits collected funds to sellers within about a week.

Beyond COD, iMile delivers to the recipient's address with multiple attempts if no one is present. Recipients can reschedule a delivery, change the delivery date or, in some markets, collect from a pickup point. Notifications are sent at each status change through SMS, WhatsApp or the iMile app so recipients can be present when the driver arrives.

• Home delivery: delivery to the recipient's address, with repeat attempts if the first fails.
• Cash on delivery (COD): pay in cash on receipt, secured with OTP and proof of delivery.
• Scheduled delivery: choose a preferred date or time window for the parcel.
• Pickup points: collect from an approved iMile point where available.
• Rescheduling: change the delivery date or address while the parcel is in transit.

Delivery and Transit Times

iMile's fastest and densest coverage is in the United Arab Emirates, where same-day and next-day delivery reach the main cities of Dubai, Abu Dhabi and Sharjah. In Saudi Arabia, iMile serves Riyadh, Jeddah and Dammam, backed by its own customs clearance capacity in the country. Actual transit time depends on distance, the service chosen, the destination country and any customs procedures, so cross-border parcels naturally take longer than domestic ones.

For regional deliveries across the Gulf, standard timeframes commonly fall in the 3 to 5 business-day range, while intercontinental shipments to Latin America or Europe can take a week or more when line-haul and clearance are combined. Same-day express generally requires pickup before midday, and express service can deliver within 1 to 2 days on well-optimized routes. iMile labels its delivery windows as estimates, and local factors can move them either way.

Returns, Claims and Lost or Damaged Parcels

iMile supports reverse logistics for sellers, collecting returned items and routing them back to a warehouse for inspection and restocking. For a lost or damaged parcel, the reporting window is short: damage is usually reported within about 48 hours of delivery, and a suspected loss should be raised as soon as the delivery estimate passes.

The claims process starts by checking the tracking status to confirm the problem, then gathering the tracking number, the purchase invoice and photos of any damage. For orders bought from an online store, the seller is normally the first point of contact, as the seller holds the commercial relationship and can pursue iMile on the buyer's behalf. iMile's customer service can be reached by email at customerservice@imile.me or by phone for direct claims.

Which Countries Does iMile Deliver To?

iMile international tracking covers more than 25 countries across five regions, connecting emerging e-commerce markets through a mix of its own hubs and partner carriers. In the Middle East, its region of origin, iMile runs its densest operations, with the UAE at the core and Saudi Arabia as a major strategic market where it opened its first independent customs clearance office in Riyadh in 2024. Neighboring Gulf operators such as Emirates Post and Saudi Post serve the same corridors, and regional courier Aramex is a familiar name across the wider MENA market.

For international shipments, iMile combines its own infrastructure with strategic partnerships to reach destinations beyond its direct network, so a parcel may travel entirely by iMile or in collaboration with local partners. On many China-origin routes, parcels are consolidated and handed off through networks such as Cainiao before iMile handles the last mile. iMile has stated an ambition to cover 100 countries within five years.

• Middle East: United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Qatar, Oman, Jordan and Lebanon.
• Africa: South Africa, covering the main urban areas.
• Europe: Turkey, Hungary, Poland, Italy, Spain, Serbia and Slovakia.
• Latin America: Brazil, Mexico, Colombia, Peru, Dominican Republic, El Salvador and Guatemala.
• Asia Pacific: China, Australia and New Zealand.
• United Kingdom: established presence for deliveries to and from the British market.

Cross-Border Customs and International Handoff

iMile provides end-to-end cross-border logistics, including in-house customs clearance in several markets, which lets it process shipments without relying entirely on third-party brokers. In Saudi Arabia it opened an independent customs clearance office in Riyadh in 2024, with expansion planned to Jeddah and Dammam, shortening the administrative steps that often slow imports.

Customs duties and import taxes are generally the recipient's responsibility, in line with destination-country rules, and a parcel may be held at customs pending inspection or payment before it is released for delivery. International shipments usually require a commercial invoice describing the value and contents, plus a packing list and any product-specific certificates, and restricted or prohibited goods may be refused. iMile assists sellers in preparing this documentation and, on some routes, can facilitate duty and tax payment to smooth the recipient's experience.

Warehousing and Fulfillment

Beyond last-mile delivery, iMile runs warehousing and fulfillment services so merchants can outsource storage and dispatch, positioning stock in overseas warehouses closer to destination markets to cut delivery times. The fulfillment flow covers receipt and inspection of goods, storage, picking and packing, labeling, and handover to the delivery network, all tracked in iMile's systems.

These services connect to a merchant's store so that orders flow automatically from the sales site to an iMile warehouse for preparation and shipment, with the merchant keeping visibility over inventory and shipments through a dashboard. Fulfillment customers usually receive pre-negotiated shipping rates, and returns handling (receipt, inspection and restocking of returned items) is part of the same offering.

Marketplace Collaborations

iMile works primarily with e-commerce sellers and marketplaces, delivering the final mile for online orders across the Middle East, China cross-border trade and Latin America. In the Gulf, parcels bought on regional marketplaces such as noon and Amazon can move through last-mile carriers like iMile depending on the seller and route.

A large share of the parcels iMile handles are cross-border orders from China-based platforms, reflecting its roots in solving COD and last-mile delivery for that trade. Shoppers across its markets frequently receive orders from AliExpress, Temu and Shein, whose parcels are consolidated in China and handed to last-mile partners in the destination country. In Latin America, iMile operates in markets served by Mercado Libre, the region's leading marketplace.

What Is iMile?

iMile is a technology-driven logistics company specializing in last-mile delivery for e-commerce, founded in 2017 and headquartered at Dubai Investment Park in the United Arab Emirates. It was built to solve delivery problems specific to emerging markets, above all cash on delivery and the lack of standardized addressing, and it has grown to roughly 20,000 employees serving more than 25 countries.

The company was founded by Rita Huang, its CEO, who previously held leadership roles connected to Alibaba and Huawei, bringing a technology background to the logistics sector. iMile's growth has been backed by notable investors: it raised $40 million in 2021 from backers including ByteDance, the parent company of TikTok, and completed a further $56 million funding round in November 2024. Its model combines proprietary routing and tracking technology with local hubs and partner networks to reach markets where traditional couriers had limited reach.