You can track the packages delivered by Newgistics, as well as any packages sent from China, Hong Kong, Singapore, or bought on AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com, Shopee and other popular online stores. All you need is your parcel ID!
Newgistics Tracking
When it comes to smart logistics solutions and reliable last-mile delivery, Newgistics tracking is a name that stands out—especially for e-commerce retailers and consumers alike. Whether you're a business looking to integrate return shipping or a customer expecting a package, this guide explains everything you need to know about tracking Newgistics packages efficiently.
Newgistics Tracking
Newgistics tracking enables users to monitor their shipments from dispatch to final delivery. As a logistics company deeply integrated with USPS, Newgistics acts as a middle-mile service provider, focusing heavily on returns, parcel delivery, and e-commerce fulfillment. By using the tracking number provided at the time of order, customers can access real-time updates on the status and location of their parcels through the official Newgistics tracking portal or via third-party tracking platforms like InstantParcels.com.
Tips for Tracking Newgistics Packages
To ensure a smooth tracking experience:
Locate your tracking number in the confirmation email or shipping label.
Use both Newgistics and USPS tracking tools, as Newgistics often hands over packages to USPS for final delivery.
Be patient with updates, especially during handoffs between carriers or on weekends.
For consolidated shipments or returns, check if a bulk tracking reference is provided.
How to Identify a Newgistics Tracking Number
Newgistics tracking numbers are usually 22-digit numeric strings, commonly starting with 93 or similar USPS prefixes. They may resemble USPS tracking codes but are distinct and often associated with the logistics company’s backend.
Newgistics Tracking Number Format
Typical formats include:
22-digit numeric format: e.g.,
9274890123456789123456Sometimes prefixed with “N” or “Parcel Return Service” labels for return shipments
Can be trackable both via Newgistics and USPS, depending on the shipment phase
Newgistics Tracking Status Guide
Here are some common statuses and what they mean:
Status | Meaning |
|---|---|
Label Created | The seller has generated a shipping label; the package may not be in transit yet |
In Transit | The package is on its way through Newgistics or USPS hubs |
Transferred to USPS | Handoff has occurred for final delivery via USPS |
Out for Delivery | USPS has the package on a local delivery route |
Delivered | The parcel has been delivered successfully |
Exception / Delay | An issue has occurred (weather, incorrect address, etc.) |
Newgistics Tracking Service
Newgistics offers end-to-end tracking for parcels from the point of origin to delivery, including:
Event-based tracking logs
Seamless tracking handoff to USPS
Return package tracking through the Parcel Return Service (PRS)
Visibility via merchant-branded tracking pages
Newgistics Products and Shipment Services
Parcel Return Service (PRS)
A major service offering by Newgistics, PRS simplifies reverse logistics for online retailers. Customers receive a prepaid return label, allowing them to return items through USPS drop-offs.
Key Features:
Prepaid, convenient return labels
Drop off at any USPS location
Integrated with merchant portals
Benefits:
Hassle-free returns
Reduced customer service load for retailers
Tracking Details:
Trackable via Newgistics and USPS
Status updates include drop-off, in transit, and return delivery
Last-Mile Delivery Service
Newgistics handles the transportation of parcels from merchants to USPS for local delivery, combining efficiency and reach.
Key Features:
Middle-mile carrier service
Hand-off to USPS for the last mile
Benefits:
Cost-effective shipping for merchants
Access to every USPS-addressable location
Tracking Details:
Initial updates through Newgistics
Final tracking via USPS portal
SmartLabel® Returns
Newgistics’ patented SmartLabel® system enables automatic return label generation and tracking for streamlined logistics.
Key Features:
Label automatically linked to order ID
Initiates tracking at scan time
Benefits:
Accelerates return process
Simplifies refunds and exchanges
Tracking Details:
Label scan begins tracking
Trackable end-to-end for return journey
Shipment Services Summary Table
Service | Key Features | Benefits | Tracking Details |
|---|---|---|---|
PRS | Prepaid return labels, USPS drop-off | Easy returns for customers | USPS + Newgistics status updates |
Last-Mile Delivery | Mid-mile + USPS hand-off | Cost-effective, reliable delivery | Partial through Newgistics, USPS for final |
SmartLabel® | Automated label, tied to order | Simplifies returns and processing | Scan-to-deliver tracking visibility |
Newgistics International Tracking
While Newgistics specializes in domestic U.S. deliveries, it partners with global logistics companies for international handling. Tracking may include third-party services and extended delays during customs processing. Once handed over to USPS, the international tracking resumes until final delivery.
Newgistics Registered and Unregistered Mail Tracking
Newgistics typically works with registered mail. All packages with barcoded labels are traceable. Unregistered parcels (rare) or economy-class packages may have limited or no tracking once transferred to USPS.
Benefits of Using Newgistics Tracking
Seamless integration with USPS for reliable last-mile delivery
Strong reverse logistics for e-commerce returns
Automated label and tracking tools
Scalable for high-volume merchants
Reliable service with consistent tracking milestones
Newgistics and Integration with E-commerce Platforms
Newgistics supports easy integration with major e-commerce platforms like:
Shopify
Magento
BigCommerce
WooCommerce
Merchants can generate SmartLabels®, automate returns, sync tracking numbers, and offer branded tracking pages using simple APIs and plugins.
Delayed or Lost Shipments
If your tracking status hasn’t updated in several days or shows unusual delays:
Contact the retailer or e-commerce platform first.
Reach out to Newgistics using the provided tracking number.
For final-mile issues, check USPS tracking for handoff status.
Consider filing a lost package claim after 10–15 business days.
Newgistics Delivery Time Estimates
Service Type | Estimated Delivery Time |
|---|---|
Last-Mile (US Domestic) | 3–7 business days |
Returns (PRS) | 5–10 business days |
SmartLabel® | 4–8 business days (return path) |
International | 7–21 business days |
Note: Delivery may vary based on USPS performance and destination.
How to Contact Newgistics Tracking Support
You can contact Newgistics customer support via:
Website: https://www.newgistics.com
Support Email: Check with your merchant or retailer
Retailer support: Many issues are resolved directly through the online store that processed your shipment
Company Overview
Founded in 1999, Newgistics Inc. is a U.S.-based logistics provider that became a pioneer in parcel return solutions. Acquired by Pitney Bowes in 2017, Newgistics has since expanded its offerings into warehousing, fulfillment, and full-circle shipping logistics. Its SmartLabel® technology and close USPS partnership make it a go-to choice for e-commerce retailers across the country.