OnTrac Tracking

OnTrac tracking lets you follow a package handled by OnTrac, the U.S. regional last-mile carrier formerly known as LaserShip, from the moment it is picked up to the moment it reaches your door. Enter your OnTrac tracking number in the tracker at the top of this page to see the latest scan, the current status, and the expected delivery window in one place. OnTrac moves parcels for many of the largest online retailers in the United States, so if you ordered from a major store and the package is being delivered by a regional carrier, there is a good chance OnTrac is carrying it.

OnTrac Tracking Number Format

An OnTrac tracking number is a 14-character alphanumeric code that usually begins with a single letter followed by 13 digits. The two most commonly seen prefixes are "C" and "D", for example C11286171075072 or D10000000000000. The full code is entered with no spaces into a tracking tool to retrieve the shipment's scan history.

OnTrac also recognizes several other valid prefixes. According to the carrier, an OnTrac tracking number will begin with C, D, 1LS, LS, LX, or BN (OnTrac, 2024). The 1LS, LS, LX, and BN forms are legacy LaserShip labels that still circulate after the 2021 merger and trace on OnTrac the same way. A single retailer order can carry both a store order ID and a separate OnTrac carrier number, and only the OnTrac number returns scans on an OnTrac-specific lookup. The carrier tracking number, not the order ID, is the one to enter here.

A prefix alone does not reliably tell you the exact service level, so treat the "C" and "D" patterns as commonly observed conventions rather than guaranteed service indicators, and rely on the status history for what is actually happening to the parcel.

Where to Find OnTrac Tracking Number

The OnTrac tracking number is supplied by the store you bought from, not by OnTrac directly, because the retailer creates the label and hands the parcel to OnTrac for the final leg. It appears in a few predictable places:

• The shipping confirmation email the store sends once the order ships, usually under a "Tracking" or "Shipping information" heading.
• The order history or "Track your order" page in your account on the retailer's website or app.
• The printed packing slip inside the box.
• The parcel label itself, printed near the barcode.

Keep the order ID and the tracking number separate: the order ID identifies your purchase in the store's system, while the OnTrac carrier number is the one that returns scans. If the confirmation email shows only an order ID, the OnTrac number is usually revealed later in the shipment notification email or on the retailer's order-tracking page once the parcel is picked up.

OnTrac Tracking Number Example

The table below lists the OnTrac and legacy LaserShip number patterns you are most likely to encounter, with a sample format and where you typically see each one. Use it to confirm you are reading a genuine OnTrac number before you search.

If a number you have does not match any of these shapes, it may belong to a different carrier. Large stores route orders to several carriers, so the same retailer can ship one parcel via OnTrac and another via USPS tracking or FedEx tracking. A universal tracker like InstantParcels reads the number and routes it to the right carrier automatically.

OnTrac Tracking Status Guide

OnTrac records a scan at each major handling point, so the status history tells you exactly where your parcel sits in the network. The table below explains the OnTrac statuses shoppers see most often and what each one means for your delivery.

OnTrac states that it achieves over 98% on-time delivery and provides visual proof of delivery on shipments (OnTrac, 2024), so a "Delivered" scan is usually accompanied by a photo you can view through the retailer's tracking page.

Why OnTrac Tracking Is Not Updating or Not Working

Most stalled OnTrac shipments are still moving even when the tracking page has not refreshed for a day or two, because scans post only at handling points. The reasons below cover why an OnTrac number can appear stuck, show no information, or fail to update.

Awaiting the first scan. A newly created label shows "Label Created" or "Shipment Information Received" with no movement until OnTrac physically picks the parcel up from the retailer. Until that pickup scan posts, the number is live but has no journey to show, which is normal in the first 24 to 48 hours after a store confirms shipment.

In transit between facilities. A parcel traveling a long distance between two sortation hubs can sit on the same in-transit status for 24 to 48 hours before the next scan posts. Cross-region shipments pass through more than one center, so gaps between scans are expected and do not mean the parcel is lost.

Wrong number or missing digit. If the tracker returns no results, confirm you are searching the OnTrac carrier number (beginning C, D, 1LS, LS, LX, or BN) rather than the retailer's order ID, and that every character was entered with no spaces. An order ID will not return OnTrac scans.

Failed delivery attempt or exception. A "Delivery Attempted" or "Exception" scan points to a specific cause such as a blocked access point, an address problem, or a weather delay. The next scan usually explains the outcome, and a re-attempt is typically scheduled automatically.

Genuinely delayed. If an OnTrac parcel has not updated for more than two business days with no exception scan, the store you bought from is often the fastest route to a resolution, because as the contracted seller it can contact OnTrac on your behalf and, if needed, reship or refund. For carrier-level questions, OnTrac customer service can be reached at +1 800 334 5000.

OnTrac Shipping Services and Delivery Times Compared

OnTrac focuses on fast regional last-mile delivery rather than a broad menu of mail classes, and most of its volume is residential e-commerce. The service table below summarizes OnTrac's main offerings and the typical transit expectations for each.

OnTrac says its services help e-commerce brands cut average delivery times by about 1.9 days and offer projected cost savings of 10-35% compared with national carriers (OnTrac, 2024). Weekend delivery is a standard part of the network: OnTrac delivers seven days a week to more than 70% of the U.S. population at no additional fee, with Saturday and Sunday treated as normal delivery days (OnTrac, 2024). For its OnTrac DirectPost product, which carries small, lightweight parcels most of the way before a postal final-mile handoff, the company describes the model plainly:

"With the addition of the OnTrac DirectPost service, OnTrac can provide a dock-to-doorstep pickup and delivery through the USPS Workshare partnership with a guaranteed delivery to a destination USPS facility via OnTrac Ground." (ProShip, OnTrac DirectPost overview, 2024.)

That USPS handoff is why some OnTrac parcels finish their journey on a postal truck. If your tracking shows an OnTrac origin but a postal final-mile scan, follow it with USPS tracking for the last step.

OnTrac Delivery and Transit Times Across the United States

OnTrac runs an integrated hub-and-spoke network operated with more than 7,000 independent contractors making residential and business deliveries for major retailers (OnTrac, 2024). Within a single region, ground parcels commonly arrive same day to two or three business days; cross-region shipments take longer because they pass through more than one sortation center.

On the West Coast, OnTrac's historic stronghold, it covers California and major metros in Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho. In the Midwest, the company opened a 334,000-square-foot sortation center in Romeoville, Illinois in 2024 that reaches beyond Chicagoland into Madison and Milwaukee, Wisconsin, Minneapolis and St. Paul, Minnesota, and St. Louis, Missouri. To add capacity across the East and South, OnTrac opened a sort center in Logan Township, New Jersey and expanded its Columbus, Ohio, Nashville, Tennessee, and Charlotte, North Carolina centers, raising hourly sortation capacity by almost 200% (Supply Chain Dive, 2024). Texas, added in 2023, brought next-day delivery to about 19 million new consumers. The combined transcontinental network is what lets OnTrac move a parcel from a West Coast warehouse to an East Coast doorstep under one brand.

OnTrac Returns and Lost or Damaged Package Claims

OnTrac delivers parcels and handles return pickups on behalf of retailers, so most return and claim processes start with the store rather than the carrier. When you request a return, the retailer decides whether the parcel comes back through OnTrac or another carrier and issues the return label accordingly.

If a parcel arrives damaged or a tracking page shows "Delivered" but nothing is at your address, document the problem promptly: photograph any damage, note the delivery date and the photo proof of delivery if one exists, and report it to the retailer you ordered from. Because OnTrac operates as the contracted carrier for the seller, the seller is positioned to file a claim with OnTrac, arrange a replacement, or refund the order. For delivery disputes the photo POD that OnTrac captures at the drop point is often the key piece of evidence, since it shows exactly where the driver left the package.

Which States Does OnTrac Deliver To?

OnTrac international tracking is not something shoppers need, because OnTrac is a domestic U.S. carrier: its network reaches 35 states and Washington, D.C. and serves the top 30 U.S. metro markets, covering roughly 70% of the U.S. population (OnTrac, 2024). OnTrac does not run its own international service, so cross-border parcels are handed to or from other carriers and OnTrac handles just the U.S. leg.

The company describes its mission in last-mile terms:

"OnTrac helps retailers and shippers with fast, flexible, reliable last-mile delivery that reaches 70% of the US population." (OnTrac, 2024.)

Coverage is concentrated in and around the regions where OnTrac and LaserShip built terminals. Weekend delivery reaches 31 states and Washington, D.C. and more than 175 million consumers (OnTrac, 2024). Representative areas include:

• West: California, Arizona, Nevada, Oregon, Washington, Utah, Colorado, Idaho.
• Midwest: Illinois, Wisconsin (Madison, Milwaukee), Minnesota (Minneapolis, St. Paul), and Missouri (St. Louis), served through the Romeoville, Illinois hub.
• South: Texas, Tennessee, North Carolina, and other southern markets added through network expansion.
• Northeast and Mid-Atlantic: Dense coverage inherited from the LaserShip network, including New York, New Jersey, Ohio, and the surrounding corridor.

Because coverage is regional, whether OnTrac can deliver to a specific ZIP code depends on the nearest terminal. Retailers typically assign OnTrac only to addresses inside its serviceable area and route the rest to national carriers such as USPS or FedEx.

What Is OnTrac? Company Background and Delivery Network

OnTrac is a U.S. last-mile delivery company formed from the 2021 combination of LaserShip and OnTrac Logistics, two regional carriers that together created a transcontinental network. LaserShip began in 1986 as a Washington, D.C.-area document delivery service and grew through the dot-com era into small-parcel e-commerce, partnering with retailers such as Barnes & Noble for same-day delivery in New York City in 1999 and later carrying Amazon Same-Day shipments. The West Coast partner, OnTrac Logistics, started as California Overnight and adopted the OnTrac name in 2001 as it expanded beyond California.

In October 2021, LaserShip acquired OnTrac Logistics in a deal the Wall Street Journal reported at $1.3 billion, merging the East Coast and West Coast networks into one coast-to-coast operation (Wall Street Journal, October 13, 2021). In April 2023 the combined company unified under the single OnTrac brand, retiring the LaserShip name on the consumer side. Shoppers who still see the older name can use LaserShip tracking, which now points to the same OnTrac network.

Today OnTrac positions itself as a lower-cost regional alternative to the national carriers for e-commerce shippers, competing with FedEx, UPS, and the postal service on price and regional speed. In early 2026 the company announced two new offerings, OnTrac Express for faster long-distance delivery using air capacity through partner ClearJet, and OnTrac Ground Essentials, an economy ground option, broadening its menu beyond pure last-mile work.

OnTrac Marketplace and Retailer Collaborations

OnTrac built its business as the delivery arm for online retailers, so most OnTrac parcels originate from a marketplace or store checkout rather than a post-office counter. The carrier handles residential and business deliveries for some of the world's largest retailers through its hub-and-spoke network (OnTrac, 2024), which is why an OnTrac number so often turns up on orders from big e-commerce brands.

The clearest example is Amazon. The LaserShip network was an early Amazon Same-Day delivery partner, and OnTrac continues to deliver Amazon orders in its regional footprint, so a parcel that starts in an Amazon fulfillment center can finish on an OnTrac route. If you are matching an OnTrac number to an Amazon purchase, our Amazon order tracking guide explains how Amazon order IDs and carrier tracking numbers relate.

OnTrac also delivers for a wide range of other retailers and marketplaces, from large department stores and apparel brands to third-party sellers on platforms like eBay order tracking, where sellers choose regional carriers to cut cost and speed up delivery inside the United States. Cross-border marketplaces such as Shein and Temu also send large volumes into the OnTrac footprint, with OnTrac frequently handling the domestic last mile after the parcel clears entry into the country. Because retailers frequently split shipments across carriers, a single multi-item order can arrive as several parcels, some on OnTrac and some on USPS or FedEx. Whenever you have the OnTrac number, you can track every OnTrac leg of those orders in one place using the tracker on this page.