Poste Italiane, Italy’s official postal service provider, offers robust tracking capabilities across a wide range of domestic and international services. Whether you're sending letters, parcels, or e-commerce shipments, Poste Italiane tracking ensures that you stay informed with real-time delivery updates and status changes at every step of the journey.
Tips for Tracking Poste Italiane Packages
Use the official tracking tool: Visit poste.it and enter your tracking code for live updates.
Activate notifications: Choose email or SMS alerts to stay informed throughout delivery.
Track via InstantParcels: Use InstantParcels.com to simultaneously track across multiple couriers, especially for international packages.
Double-check formats: Make sure you enter the correct tracking number type (e.g., RA123456789IT for registered mail).
How to Identify a Poste Italiane Tracking Number
Poste Italiane tracking numbers vary based on the service. Domestic services often use 12-digit numeric codes, while international and registered services follow alphanumeric formats that include country codes.
Poste Italiane Tracking Number Format
Domestic Parcels: 12-digit numeric (e.g., 123456789012)
Registered Mail: RA123456789IT
EMS: EE123456789IT
Crono Services: Alphanumeric codes
International: Often ends in “IT,” format varies by destination and partner
Poste Italiane Tracking Status Guide
Common statuses and their meanings:
In lavorazione presso il centro postale – In processing at the postal center
In transito – In transit
In consegna – Out for delivery
Consegnato – Delivered
Non consegnato – Delivery failed
Restituzione al mittente – Returned to sender
Poste Italiane Tracking Service
Poste Italiane provides a centralized tracking platform for all services, accessible via the website or mobile app. Customers can monitor real-time movement and delivery events with timestamped status updates, delivery confirmation, and proof of receipt for registered items.
Poste Italiane Products and Shipment Services

Posta Raccomandata (Registered Mail)
Posta Raccomandata is a secure domestic mail service that delivers within 2 to 5 business days and offers full tracking and recipient signature. offering full tracking and recipient signature. It is ideal for sending important documents and valuables across Italy.
Key Features:
Secure and certified delivery
Tracking from dispatch to delivery
Requires recipient signature
Compensation available for lost or damaged mail
Benefits:
Legal proof of delivery for official communications
Reliable for sending confidential or irreplaceable items
Optional return receipt service
Tracking Details:
Tracking number format: RA123456789IT
Full traceability via Poste Italiane website and mobile app
Status updates for every delivery milestone
Posta Prioritaria Internazionale (International Priority Mail)
Posta Prioritaria Internazionale is a cost-effective option for sending lightweight international mail, particularly well-suited for shipments within Europe and nearby countries. for sending lightweight international mail. While fast and affordable, tracking is not included by default.
Key Features:
Delivery to global destinations
Lightweight documents and items up to 2 kg
Priority processing
Benefits:
Ideal for simple correspondence or non-urgent deliveries
Faster than economy international mail
Optional upgrades may include tracking
Tracking Details:
Basic service typically untracked
Tracking available if combined with additional services (e.g., registered)
Poste Delivery Express
Poste Delivery Express is a premium domestic courier service for urgent shipments. It ensures delivery within 1–2 business days across Italy.
Key Features:
Fast delivery within Italy
Door-to-door service
Liability coverage up to €50 included
SMS/email delivery notifications
Benefits:
Best for time-sensitive parcels or documents
Enhanced delivery control and speed
Ideal for businesses and professionals
Tracking Details:
Fully trackable with barcode or numeric code
Real-time updates available online and through the mobile app
Poste Delivery International Standard
Poste Delivery International Standard offers affordable tracked delivery to over 200 countries. It is suitable for individuals and businesses sending parcels abroad.
Key Features:
Up to 30 kg parcel weight
Delivery times vary by country
Optional insurance available
Benefits:
Balanced pricing and performance for cross-border shipping
Supports documents and merchandise
Reliable estimated delivery windows
Tracking Details:
Tracking codes available at dispatch
Monitored throughout international transit and final delivery
EMS (Poste Delivery Globe)
EMS, also known as Poste Delivery Globe, is the fastest international shipping solution from Poste Italiane. It prioritizes urgent parcels globally with fast customs handling.
Key Features:
Global delivery in 3–5 business days
Priority handling and customs clearance
Parcels up to 30 kg
Benefits:
Ideal for express international deliveries
Faster transit and higher reliability
Insurance and delivery confirmation included
Tracking Details:
EMS tracking number format: EE123456789IT
Full end-to-end visibility via EMS and partner sites
Crono Express / Crono International
Crono Express and Crono International are tailored services for e-commerce shipments, both within Italy and globally, with typical delivery times ranging from 3 to 8 business days depending on destination. They include features supporting modern retail needs.
Key Features:
Designed for B2C deliveries
Return management and delivery confirmation
Integration with platforms like Amazon and eBay
Benefits:
Reliable solution for online sellers
Optimized for bulk and individual orders
Transparent pricing and automated tracking
Tracking Details:
Crono tracking numbers provide full parcel tracking
Available online and compatible with e-commerce dashboards
Posta Ordinaria (Standard Mail)
Posta Ordinaria is Poste Italiane’s most basic service for sending everyday letters and lightweight items. It is a non-tracked, affordable option.
Key Features:
Delivery within 3–7 business days in Italy
No tracking or delivery confirmation
Suited for documents under 20g or 50g
Benefits:
Cost-effective for low-priority items
Ideal for informal or bulk mail
Simple and convenient
Tracking Details:
Not tracked unless combined with other services (e.g., Posta Raccomandata)
Basic delivery only with no delivery proof
Shipment Services Comparison Table
Service Name | Delivery Time | Tracking Available | Best For | Signature Required |
---|---|---|---|---|
Posta Raccomandata | 2–5 business days | Yes | Legal documents, valuables | Yes |
Posta Prioritaria Internazionale | 3–7 business days | Optional | Lightweight international mail | No |
Poste Delivery Express | 1–2 business days | Yes | Urgent domestic shipments | Yes |
Poste Delivery International Standard | 3–10+ business days | Yes | International parcels | Optional |
EMS (Poste Delivery Globe) | 3–5 business days | Yes | Fast international deliveries | Yes |
Crono Express / Crono International | 3–8 business days | Yes | E-commerce shipping (domestic/international) | Yes |
Posta Ordinaria | 3–7 business days | No | Basic domestic letters and small items | No |
Poste Italiane International Tracking
Poste Italiane provides international tracking by integrating with global delivery networks like USPS, Deutsche Post, and Royal Mail. Users can monitor cross-border shipments on the Poste Italiane website or the recipient country’s tracking system using the same tracking code.
Poste Italiane Registered and Unregistered Mail Tracking
Registered Mail: Offers end-to-end tracking, proof of delivery, and compensation in case of loss.
Unregistered Mail: Does not include tracking or guarantees; best for low-value items or informal communications.
Benefits of Using Poste Italiane
Comprehensive domestic and international service range
Real-time tracking and delivery confirmation
Trusted by millions of e-commerce businesses and consumers
Multiple service tiers from economy to express
App-based shipment management and notifications
Poste Italiane and Integration with E-commerce Platforms
Poste Italiane supports automated label printing, shipping rate calculators, and tracking synchronization with platforms like:
Shopify
WooCommerce
PrestaShop
eBay and Amazon
Their Poste Delivery Business platform makes it easy for merchants to handle bulk shipping, return logistics, and customer notifications.
Delayed or Lost Shipments
If your tracking status hasn’t updated:
Wait up to 48 hours—delays can be due to customs or sorting center congestion
Check on InstantParcels.com for consolidated tracking
Contact Poste Italiane support after:
7 working days (domestic)
15 working days (international)
Claims can be submitted online or at a local post office.
Poste Italiane Delivery Time Estimates
Service | Average Delivery Time |
Posta Ordinaria | 3–7 business days |
Posta Raccomandata | 2–5 business days |
Poste Delivery Express | 1–2 business days |
Poste Delivery International | 3–10+ business days |
EMS / Poste Delivery Globe | 3–5 business days |
How to Contact Poste Italiane Tracking Support
Website: www.poste.it
Phone (Italy): 803.160 (free from landlines)
From abroad: +39 06 4526 3160
Support Form: Assistenza Clienti
App: “Ufficio Postale” available on iOS and Android
Poste Italiane Loyalty Programs for Frequent Senders
Poste Italiane offers several loyalty programs and discount packages for regular senders, small businesses, and high-volume e-commerce clients. Frequent shippers can benefit from:
Volume-based discounts
Poste Delivery Business accounts
Digital loyalty cards with tracked shipment history and perks
How Poste Italiane Supports Cross-border E-commerce Growth
Poste Italiane plays a strategic role in powering Italy’s cross-border e-commerce logistics. Through partnerships with global couriers and integration with platforms like AliExpress and eBay, it enables:
Efficient returns
Consolidated customs clearance
Local warehousing services for foreign sellers
Green Delivery Initiatives and Electric Fleet
As part of its sustainability agenda, Poste Italiane has invested heavily in a green logistics model:
Over 15,000 electric and hybrid delivery vehicles in service
Carbon-neutral shipping options
Smart route optimization to reduce emissions
Company Overview
Founded in 1862, Poste Italiane S.p.A. began as Italy's national postal system and has evolved into a diversified logistics and financial services group. It now manages mail, parcels, insurance, and even telecommunications. With over 12,000 post offices, it plays a vital role in Italian society and commerce.