David Wang
-Updated on June 26, 2026
How do I file a claim for a lost or damaged DB Schenker shipment?
Claims are filed by the contracting party against the transport contract. Note any visible damage on the proof-of-delivery document at handover, then keep the STT or waybill, photos of the damage, and the commercial invoice. These documents are required for the forwarder to assess and settle a freight claim.
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