Falabella Tracking

Falabella tracking follows the journey of orders bought on falabella.com, the unified online marketplace of S.A.C.I. Falabella, the largest retailer in South America with more than 500 stores and shopping centers across Chile, Peru, Colombia, Brazil and Mexico (S.A.C.I. Falabella, 2025). To track your Falabella order, paste the order number or the carrier tracking number into the tracker on this page and follow each scan from the warehouse to your door. Because falabella.com is both a first-party department store and a third-party seller marketplace, a single account can hold orders that ship from different warehouses on different couriers, so knowing which number to use is the first step to a clean Falabella order tracking result.

How to Track a Falabella Order

A Falabella order can be tracked in three distinct places, each fed by the same shipment data. Use whichever is closest to hand; for live carrier scans, the tracking number is the code that matters.

1. The tracker on this page. Paste the carrier tracking number (or, where supported, the Falabella order number) into the tracker above to pull scans from the courier carrying the parcel, without logging in to a Falabella account.
2. Your Falabella account. Sign in at falabella.com and open Mis Compras (My Purchases) or Mi Cuenta (My Account) to see each order, its status, the estimated delivery date and the assigned courier. The same view is in the Falabella app.
3. The courier's own site. Once Falabella hands the parcel to a carrier such as Chilexpress, Blue Express or Correos Chile, the carrier's tracking number works on that carrier's website and on this page.

Falabella Order Number and Tracking Number

A Falabella order has two different identifiers, and only one of them returns live courier scans. The order number (numero de pedido) identifies the purchase inside Falabella's system; it confirms what was bought and is the reference customer service asks for, but it is not a courier code and cannot be tracked on a carrier network. The tracking number (numero de despacho, or the courier's Orden de Transporte) identifies the physical parcel and is the only code that returns scans such as in transit and out for delivery.

A Falabella order number is typically a long numeric string shown in the order confirmation email and in Mis Compras (for example, a reference of 12 or more digits). The carrier tracking number depends on who carries the parcel: Chilexpress, the preferred operator for major Chilean retailers including Falabella, issues 12-digit numbers that commonly start with 60, 70, 71 or 72, while a parcel handled by Correos Chile or another post can carry a different format. A worked example: an order reference like 123456789012 identifies the purchase, while a Chilexpress number like 700123456789 is the parcel code that returns scans.

Because the marketplace splits one order across sellers and warehouses, a single Falabella order can generate more than one tracking number, one per parcel. A new domestic number can also be issued when an item is handed to a final-mile courier, so a buyer may legitimately hold more than one code for what felt like one purchase. Always track with the despacho or courier number, not the order number.

Where to Find a Falabella Tracking Number

The Falabella tracking number reaches buyers through several channels, usually 24 to 48 hours after the order is confirmed and shipped. It appears in:

• The shipping confirmation email Falabella sends once the order leaves the warehouse.
• The Mis Compras (My Purchases) section of the Falabella account, next to the order, with the courier name and delivery date.
• The Falabella app, under the same order detail view.
• The store-pickup QR code emailed for orders collected in a Falabella, Sodimac or Tottus store (used to collect, not to track in transit).

The order number printed on the purchase confirmation is not a tracking number. The despacho or courier number is the one to paste into the tracker on this page for live scans.

Falabella Tracking Number Format

The number a Falabella buyer sees depends on whether it is the store order reference or the carrier code, and on which courier carries the parcel. The table lists the formats a buyer encounters; a cross-border or relabeled parcel can show more than one over its life.

Format / Pattern	Example	What it indicates / where you see it
Falabella order number (numeric, 12+ digits)	123456789012	Identifies the purchase in Falabella's system; shown in the confirmation email and Mis Compras. Not trackable on a courier network.
Chilexpress number (12 digits, often starts 60/70/71/72)	700123456789	The parcel code for Chilexpress, Falabella's main Chilean operator; returns live scans.
Chilexpress Orden de Transporte (OT, 10-12 digit numeric)	1234567890	The transport order generated when the parcel enters the Chilexpress system.
Blue Express number (numeric)	9876543210	Issued when Blue Express carries the order; common alternative Chilean operator.
Correos Chile / postal number	CL123456789	Postal-style code when the national post completes delivery, especially to remote areas.

Verify the exact format against the courier on your shipping email. Falabella does not invent a single universal number; the code follows the carrier assigned to each parcel.

Falabella Order Status Guide

A Falabella order moves through a defined sequence of statuses, visible in Mis Compras and mirrored by the courier's own scans once the parcel ships. The table maps the buyer-facing lifecycle from purchase to delivery.

Status	Description
Order placed (Pedido recibido)	The order has been submitted and is awaiting payment validation and stock confirmation.
Payment confirmed (Pago confirmado)	Payment, by card, CMR, debit or cash, has cleared and the order is accepted. The confirmation email usually arrives the same day.
In preparation (En preparacion)	The seller or Falabella warehouse is picking and packing the items. Marketplace orders may split here into several parcels.
Shipped / handed to carrier (Despachado)	The parcel has left the warehouse and a tracking number is issued. The courier (Chilexpress, Blue Express, Correos Chile) takes custody.
In transit (En camino)	The courier is moving the parcel between sorting hubs toward the destination city.
Out for delivery (En reparto)	The parcel is on the delivery vehicle for the final mile and is expected that day.
Ready for pickup (Listo para retiro)	For store-pickup orders, the parcel has arrived at the chosen Falabella, Sodimac or Tottus store; the QR code or ID and order number collect it.
Delivery attempted / failed (Entrega fallida)	The courier could not complete delivery; a reattempt or a held-at-point step follows.
Delivered (Entregado)	The parcel has been handed over or collected. Pickup orders are held a limited number of days before cancellation.
Return initiated (Devolucion en proceso)	A return has been requested; the item is on its way back or being inspected.
Refunded (Reembolsado)	The refund has been issued to the original payment method once the returned item passes inspection.

Why Falabella Order Tracking Is Not Updating or Not Working

When Falabella tracking is stuck or shows no movement, the cause is usually one of a few normal stages rather than a lost parcel. The wait thresholds below indicate when to stop waiting and contact someone.

Awaiting the first scan. A tracking number is generated when the order is marked despachado, but the first real courier scan can lag. Tracking typically activates within 24 to 48 hours of shipment, and for marketplace sellers it can take up to 3 to 7 days for the first movement to appear. No scans in that window is normal.

Using the order number instead of the tracking number. The most common reason a lookup returns nothing is entering the Falabella order number (numero de pedido) rather than the courier despacho number. The order number is not trackable on a carrier network; use the despacho or courier code.

In transit with no new scan. Between two sorting hubs a parcel can go a day or two without a scan, especially when it crosses regions inside Chile, Peru or Colombia. A silent gap of 1 to 3 days mid-route is routine; a gap beyond that is worth a check.

Split marketplace order. When several sellers fulfil one order, each parcel has its own number and its own pace, so one tracking number can look stalled while another is already delivered. Confirm in Mis Compras that you are tracking the right parcel.

Genuinely delayed. If the parcel has shown no movement for several days past the estimated delivery date, contact the seller or Falabella first (the store coordinates the courier), then the carrier with the despacho number. Open any claim before the order's return or claim window closes.

Which Couriers Deliver Falabella Orders?

Falabella does not run its own postal network; it hands parcels to a mix of in-house last-mile logistics and third-party couriers that vary by country. In Chile, the main operators are Chilexpress and Blue Express, with the national post, Correos Chile, completing delivery to remote areas. Chilexpress alone operates more than 2,500 service points and is the logistics partner for major Chilean retailers including Falabella, Sodimac, Paris and Ripley.

In Peru, where Falabella traded as Saga Falabella until 2018, last-mile delivery runs through national couriers such as Olva Courier and Urbano alongside the postal operator Serpost. Olva Courier has more than 38 years of operation and over 300 branches across Peru, giving it some of the widest coverage in the country. In Colombia, Falabella's Fulfillment by Seller program has enabled logistics operators including Servientrega, Deprisa and TCC, with the national post, Colombia Post, available for standard mail delivery. Servientrega alone reports coverage of about 98 percent of Colombian territory through more than 3,500 solution centers. Cross-border and express international parcels can move on DHL Express.

Falabella coordinates these carriers through its own logistics arm (falabella.com offers sellers storage and transportation services) rather than carrying every parcel itself, which is why one order can show several couriers in sequence. A typical handoff chain ends at the buyer's local courier or national post: the warehouse dispatches the parcel, a trunk carrier moves it between cities, and a final-mile operator or post completes the last leg. Shoppers comparing Latin American marketplaces often also order from Mercado Libre and global stores like Amazon, which use overlapping courier networks.

How Falabella Tracking Works After It Ships

Once a Falabella order is marked despachado, the parcel moves through a defined chain of handoffs, and each handoff is a scan that the tracker on this page reads. Understanding the chain explains why a status can sit still for a day and then jump several steps at once.

The first stage is origin pickup: the seller or Falabella warehouse hands the packed parcel to the assigned courier, generating the first carrier scan. From there the parcel reaches a regional sorting hub, where it is consolidated with other parcels heading the same direction; in Chile this is typically a Chilexpress or Blue Express hub in the metropolitan region.

The line-haul leg moves the parcel between cities by road or, for distant regions, by air. This is the stage most likely to go quiet, because there is no scan event between the departure hub and the arrival hub. A 1 to 2 day gap here is normal inside a single country and longer across the length of Chile or to Amazonian or Andean regions of Peru and Colombia.

At the destination hub the parcel is scanned in, sorted to a local route, and marked out for delivery (en reparto). For a store-pickup order, the equivalent step is arrival at the chosen Falabella, Sodimac or Tottus store and the Listo para retiro status. The final mile ends with a delivery scan (entregado) or a failed-attempt scan if no one is available, after which the courier reattempts or holds the parcel at a pickup point.

When a parcel is relabeled, for example when a long-haul carrier hands it to a local last-mile operator or national post, a new domestic tracking number can appear. That is why a buyer may end with a different number from the one on the original shipping email, and why tracking the most recent despacho number gives the cleanest result.

Paying for a Falabella Order: CMR, Cards, and Cash

Payment method shapes both how fast a Falabella order is confirmed and how fast a refund returns. Falabella accepts its own CMR card (the group's store-credit card), bank debit and credit cards, cash on pickup, and Falabella Gift Cards.

The CMR card is the fastest channel for refunds: a CMR refund is processed in about 24 hours, and the card must be presented at the time of an in-store return so the credit can be applied immediately. Debit card, cash and Gift Card refunds are immediate once the return is accepted, while other bank credit cards follow the issuing bank's processing time, averaging around 3 business days.

Payment clearance is also the gate before the order status can advance. An order sits at Pedido recibido until the payment is validated and stock is confirmed, after which it moves to Pago confirmado and the confirmation email is sent, usually the same day. A payment that is flagged for review can delay this step and, in turn, the start of tracking, so a stuck order is sometimes a payment hold rather than a shipping problem.

How the Falabella Marketplace and First-Party Stock Differ

falabella.com sells in two ways at once, and which one fulfils an order changes how it ships and how it is tracked. First-party stock is sold and dispatched by Falabella's own retail brands, Falabella department stores, Sodimac home improvement and Tottus hypermarkets, from Falabella warehouses, and tends to move on the platform's preferred couriers with the tightest delivery windows.

The third-party marketplace lets thousands of independent sellers list their own products, fulfilled either by the seller or through Falabella's logistics services. The marketplace grew out of the Linio e-commerce business that Falabella acquired in full in 2018, and at its regional relaunch it integrated hundreds of sellers with a stated plan to onboard thousands of small and medium enterprises.

The practical effect for tracking is that one checkout can become several shipments. A cart with a Falabella-stock television and a marketplace-seller phone case can split into two parcels, two couriers and two tracking numbers, dispatched and delivered on different days. The Mis Compras view lists each parcel separately, which is the reliable way to match a despacho number to the item it carries.

International Shipping and Customs

Most Falabella orders are domestic within Chile, Peru or Colombia, but the marketplace also lists imported and cross-border items, and a few categories ship internationally. For a cross-border parcel, the destination country's customs authority assesses duties and taxes, and the importer of record (usually the buyer) is responsible for any charges unless the listing states delivered-duty-paid. Clearance can add days to the estimated delivery date, and tracking often goes quiet while a parcel sits in customs.

When an item crosses a border, the journey runs from origin pickup to an export hub, an international leg by air or express courier such as DHL, destination customs clearance, and a handoff to the local courier or national post for final delivery. A new domestic tracking number can appear at that handoff, which is why a cross-border Falabella order may carry more than one code.

What Is Falabella

Falabella was founded in 1889 in Santiago, Chile, by Salvatore Falabella, an Italian immigrant from Naples, originally as a tailor's shop, and has grown into the largest retailer in South America (Falabella, company history, 2025). The company internationalized in the 1990s, entering Argentina in 1993, Peru in 1995 (as Saga Falabella until 2018) and Colombia by 2003, building a strong department-store and shopping-center presence across the Andean markets.

The falabella.com platform unifies several first-party retailers, Falabella department stores, Sodimac home improvement, Tottus hypermarkets and the Linio e-commerce business that Falabella acquired in full in 2018, alongside thousands of independent third-party sellers. In the fourth quarter of 2021 Grupo Falabella reached a record gross merchandise volume of nearly one billion U.S. dollars, of which about 183 million came from its marketplace, and in the second quarter of 2024 third-party seller GMV was around 169 million U.S. dollars (Statista, 2024). This dual model, first-party stock plus an open marketplace, is why a single Falabella order can ship from different warehouses on different couriers, and why tracking with the correct despacho number is the reliable way to follow a Falabella parcel.