David Wang
-Updated on June 25, 2026
What is OnTrac DirectPost?
OnTrac DirectPost is a service in which OnTrac Ground carries the parcel most of the way and then hands it to USPS for the final-mile delivery through the USPS Workshare partnership. If your tracking shows an OnTrac origin but a postal delivery scan, follow the last step with USPS tracking.
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Why is my OnTrac tracking not updating or stuck?
Scans post only at handling points, so a parcel moving between two sortation centers can stay on the same status for 24 to 48 hours. First confirm you
Read MoreHow long does OnTrac take to deliver?
Within OnTrac's regional service area, ground parcels commonly arrive in one to three business days, and up to about five days for longer lanes. Next-
Read MoreWhat does an OnTrac tracking number look like?
An OnTrac tracking number is usually 14 characters: a single letter, most commonly C or D, followed by 13 digits, for example C11286171075072. After t
Read MoreHow do I track an OnTrac package?
Enter your OnTrac tracking number into the tracker at the top of this page or into OnTrac's official tracking tool at ontrac.com. The number is a 14-c
Read MoreWhere do I find my OnTrac tracking number?
Look in the shipping confirmation email from the store you ordered from, in your account order history on the retailer's website, or on the printed pa
Read MoreIs OnTrac the same as LaserShip?
Yes. LaserShip acquired OnTrac Logistics in October 2021 and the combined company rebranded fully to OnTrac in April 2023. The LaserShip name has been
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