What should I do if my InPost parcel is lost or damaged?

Act quickly, because claim windows are short. Report a damaged parcel within 48 hours of receipt and photograph the packaging and contents before handling them. For a missing parcel, you generally have up to 30 days from the shipping date. If you bought from a shop, contact the seller first, since the transport contract is between the merchant and InPost and the seller files the claim. Have your 24-digit tracking number and item details ready.