David Wang
-Updated on June 25, 2026
Why is my OnTrac tracking not updating or stuck?
Scans post only at handling points, so a parcel moving between two sortation centers can stay on the same status for 24 to 48 hours. First confirm you are using the OnTrac carrier number, not the retailer's order ID. If there is no update after two business days, check for an Exception or Delivery Attempted scan and contact the retailer, who can raise it with OnTrac on your behalf.
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