David Wang
-Updated on June 24, 2026
Why is my parcel stuck at customs?
International parcels must clear customs before delivery. The status can pause for a few days while officials inspect contents and assess any duties or taxes. If charges apply, the recipient is usually notified and may need to pay before the item is released. This is normal and does not mean the parcel is lost.
Related Articles
Why is my SF Express parcel stuck in customs?
International parcels must clear export and import customs. A shipment can show little movement for a day or more while documents are checked. If impo
Read MoreWhy is my Evri parcel stuck in customs?
International parcels can pause at customs while duties, taxes, or import checks are completed. This is normal and outside Evri's control. The parcel
Read MoreMy JD Express parcel is stuck in customs. What should I do?
Customs holds are common for international parcels. Often the recipient must pay outstanding duties, taxes, or provide documentation before release. C
Read MoreWhy is my Omniva parcel stuck in customs?
Parcels sent to non-EU countries may be held for customs clearance, which can pause tracking on a status like arrived at destination country or custom
Read MoreMy Hong Kong Post parcel is stuck in customs. What should I do?
Customs holds are part of normal international shipping while authorities assess duties or taxes. The recipient may need to pay any charges or provide
Read MoreWhy is my DHL parcel held at customs?
International parcels must clear customs in the destination country. A "held at customs" status means the item is awaiting clearance and may require i
Read More