Blue Dart Tracking

Blue Dart tracking follows a shipment across South Asia's largest express courier network using the numeric waybill number printed on the parcel. Blue Dart Express Limited serves more than 56,000 locations across India and connects to over 220 countries and territories through its alliance with the DHL Group. To follow a consignment, paste the Blue Dart tracking number into the tracker on this page for the latest scan and status history.

Blue Dart Tracking Number Format

A Blue Dart tracking number is a numeric waybill, also called the AWB (Air Waybill) number or reference number, assigned when a shipment is booked. A standard domestic Blue Dart waybill is 11 digits long, though some services and legacy shipments carry between 8 and 11 digits. The number is purely numeric for domestic movements, so no letters or spaces are entered.

Within an 11-digit domestic waybill, the leading digits identify the origin location, the middle block is the unique shipment serial, and the final digits act as verification and routing codes. International shipments that move on the DHL network use a 13-character air waybill, and business accounts may quote a longer 16 to 18 character reference for their own bookings. The waybill is distinct from a retailer's order ID: an order number identifies a purchase inside a store's system, while the waybill is the number Blue Dart scans across its network.

Where to Find Your Blue Dart Tracking Number

The Blue Dart waybill number appears on the shipping paperwork and in the notifications sent when a parcel is dispatched. It is usually printed directly below the barcode on the label or receipt.

• On the waybill copy or receipt handed over at pickup.

• In the dispatch or shipping confirmation email from the online store.

• In SMS notifications sent by Blue Dart or the retailer.

• On the shipping label attached to the parcel, below the barcode.

For an online order, the retailer's confirmation shows an order ID first; the Blue Dart waybill appears once the order is dispatched. If only the order ID is available, the dispatch email or the store account will list the Blue Dart waybill to use for tracking.

Blue Dart Tracking Number Example

Blue Dart runs several number formats depending on whether a shipment is domestic, international, or booked on a business account. The table below sets out the patterns and where each is seen.

Because a prefix or leading digit encodes the origin location rather than the service level, the number alone does not reliably indicate whether a shipment is Priority, Apex, or Surfaceline; the service is confirmed by the booking and the scan events.

How to Track a Blue Dart Shipment

Blue Dart offers several tracking channels, all keyed to the same waybill number. The tracker on this page returns the latest scan and full status history when the numeric waybill is entered.

Website and app: The Blue Dart website and the mobile app accept a single waybill or a batch, and shipments can be traced by either the waybill number or the reference number given at the time of shipping.

MobileDart SMS: Blue Dart's MobileDart service works on any phone that can send SMS. For the current status, send "T" followed by the waybill number to 56767; for delivery intimation, send "I" followed by the waybill number to 56767.

Track by reference: A reference or order number can be emailed to trackref@bluedart.com, and single or multiple waybills can also be traced by the reference given at shipping. For account customers, ShopTrack and PackTrack feed tracking events back to e-tailers and logistics clients.

Blue Dart Tracking Status Guide

Blue Dart records a scan at each handling point, and each status describes where the shipment sits in its journey. The company tracks domestic movements on its COSMAT system and international movements on COSMOS. The table below explains the statuses that appear most often.

Why Blue Dart Tracking Is Not Updating or Not Working

A Blue Dart status that has not changed usually means the parcel is between scan points rather than lost. Blue Dart retains tracking history for around 45 days after dispatch, and the common reasons a status looks stuck are below.

Awaiting the first scan: A newly created waybill can take a few hours, or up to 24 to 48 hours, to show its first scan after pickup. Until the parcel is physically collected and scanned, the number may return no information.

In transit between facilities: Surface shipments crossing the country can travel a day or two between scans, so the status can hold on the same event without anything being wrong.

Customs clearance: Cross-border parcels can pause at customs while documentation or duties are processed; the status resumes once clearance is complete.

Failed delivery attempt: If the recipient is unavailable, the shipment is marked undelivered and held for a reattempt on the next working day.

Wrong or mistyped number: A transposed or missing digit returns no result. Re-check the waybill against the receipt or dispatch email before searching again.

Weather or operational delay: Monsoon conditions, festivals, or local disruptions can slow the network temporarily and delay the next scan.

When a parcel has not moved for several days, the sender or retailer should be contacted first, because they hold the booking details; Blue Dart can then be reached with the waybill number.

Services and Delivery Times Compared

Blue Dart runs distinct services for documents, e-commerce parcels, and heavier commercial freight, split between air express and ground. The table compares the main options and their typical timing.

Domestic Priority offers time-definite, next-business-day delivery to a wide list of Indian locations, with the 1030 and 1200 variants guaranteeing morning or noon delivery in major cities. Dart Apex is a day-definite air express service built for commercial shipments generally above 10 kg, while Dart Surfaceline is the cost-effective ground option reaching tens of thousands of destinations. Critical Express and Charter cover dedicated, urgent, or high-value movements. Pricing across these services is weight-based and zonal, so the rate rises with the chargeable weight and the distance band between origin and destination pincodes.

Delivery and Transit Times Across India

Metro-to-metro air shipments on Domestic Priority and Dart Apex typically deliver the next business day, while ground shipments on Dart Surfaceline take 2 to 5 business days depending on the route. Timing is quoted in business days, so weekends and public holidays add to the estimate.

Deliveries into remote districts and the north-east can take longer than the major metros of Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, and Ahmedabad. Blue Dart's overnight aviation network flies between the main hubs each night, which is why time-definite services concentrate on those cities, with surface links extending reach to the wider pincode map. International parcels via DHL commonly take 3 to 7 business days, subject to customs clearance in the destination country.

Returns and Undelivered Shipments

When a delivery attempt fails, Blue Dart marks the shipment undelivered and typically reattempts on the next working day before holding it at the servicing facility. For e-commerce, returns and reverse pickups are arranged by the retailer, who books a fresh waybill for the return leg; that return then tracks as its own Blue Dart consignment. If a parcel is repeatedly undeliverable, it is returned to the origin, and the sender or seller is the first point of contact to reschedule or redirect.

Lost or Damaged Shipment Claims

A shipment that is delayed well beyond its service estimate, arrives damaged, or does not arrive at all is handled as a claim, and the process starts with the party who booked the consignment. For an online purchase, the retailer or seller raises the case with Blue Dart, because they hold the booking account, the declared value, and any insurance on the shipment. For a self-booked consignment, the sender contacts Blue Dart directly on 1860 233 1234 or at customerservice@bluedart.com with the waybill number, the pickup date, and the contents description. Retaining the waybill copy, the packaging, and photographs of any damage supports the claim, and any compensation is assessed against the declared value and the terms accepted at booking.

Which Countries Does Blue Dart Deliver To?

Blue Dart international tracking follows a parcel from India across the DHL Group network to more than 220 countries and territories. Within India, Blue Dart covers over 56,000 locations and has achieved 100% pin code coverage in 16 states and union territories, reaching from metros down to remote districts such as Kishanganj in Bihar and high-altitude Hikkim in Himachal Pradesh.

For cross-border shipments, the Blue Dart waybill is linked to the wider DHL network when the parcel leaves India, so the same number generally keeps showing progress as it clears Indian customs, travels abroad, and is handed to DHL Express or the destination country's carrier for final delivery. Within India, other operators such as India Post, Delhivery, and DTDC serve similar domestic and e-commerce routes.

• Domestic: All major Indian metros and thousands of towns and rural pincodes across every state and union territory.

• Asia Pacific: Singapore, Hong Kong, China, Japan, Australia, and neighbouring South Asian markets.

• Middle East: United Arab Emirates, Saudi Arabia, and the wider Gulf, a major corridor for the Indian diaspora.

• Europe: United Kingdom, Germany, France, and other EU destinations via DHL Express.

• North America: United States and Canada.

Cross-Border Customs and International Handoff

International Blue Dart shipments include an export step, customs clearance, an international departure scan, arrival in the destination country, and import processing before final delivery. Customs authorities in the destination country assess any duties and taxes, which are generally the responsibility of the recipient unless the sender has prepaid them. Accurate contents descriptions and commercial or proforma invoices reduce the chance of a customs hold, since missing paperwork is the most common cause of a cross-border delay.

Marketplace Collaborations

Blue Dart is a common delivery partner for the large online marketplaces shipping within India, handling both documents and e-commerce parcels on time-definite services. Orders placed on Amazon and Flipkart are frequently dispatched on a Blue Dart waybill, and cross-border purchases from platforms such as eBay can also arrive through the Blue Dart and DHL network. When an order ships on a Blue Dart waybill, that number can be entered in the tracker on this page to match the shipment to the purchase.

What Is Blue Dart?

Blue Dart Express Limited was founded in 1983 in Mumbai, originally as Blue Dart Courier Service, and has grown into South Asia's premier courier and integrated air and ground express package distribution company. It operates a dedicated air express network through its aviation subsidiary, Blue Dart Aviation, established in 1994, which flies overnight services between major Indian cities. The fleet is built around Boeing 757-200 freighters, expanded with Boeing 737-800 aircraft to around eight planes by 2023, giving the company its own controlled overnight capacity rather than relying solely on commercial passenger flights.

In 2005, the DHL Group (then Deutsche Post DHL) acquired a majority stake of roughly 81%, its first acquisition in the Asia Pacific region, giving Blue Dart access to one of the world's largest international express networks while it continues to operate under its own brand within India. The infrastructure includes thousands of facilities and a large on-ground vehicle fleet, including electric vehicles, supporting delivery to more than 56,000 locations. Blue Dart customer service operates Monday to Saturday and can be reached on 1860 233 1234 or at customerservice@bluedart.com.