Ecom Express Tracking

Ecom Express tracking lets you follow an Indian e-commerce parcel from first-mile pickup to last-mile delivery using a single number, the Air Waybill (AWB). Ecom Express is a logistics company built specifically for online retail in India, founded in 2012, and since April 2025 it has been part of Delhivery, which acquired a controlling stake and now runs Ecom Express shipments on its own network under a "Delhivery X Ecom Express" brand. Paste your Ecom Express tracking number into the tracker on this page to see the latest scan, the delivery center handling your parcel, and the estimated delivery date in one place.

Ecom Express Tracking Number Format

The Ecom Express tracking number is the Air Waybill (AWB) number, a 10-digit numeric code assigned to every shipment when it is booked. Ecom Express describes the AWB as "the unique code provided to the packages registered in the Ecom Express system," and it doubles as the tracking ID for the life of the parcel. There are no letters, no country suffix, and no spaces in the canonical form, so a valid Ecom Express AWB looks like 9906657212.

The AWB is generated for the sender (the seller or marketplace) at the moment the shipping request is created. The seller then passes it on in a shipping confirmation email, an SMS, or inside the order screen of the app the item was bought from. The number does not come directly from Ecom Express, so the fastest place to find it is the order confirmation.

It helps to separate two different identifiers. The order ID (or order reference number) is issued by the marketplace, such as a Flipkart or Amazon India order number, and identifies the purchase inside that store. The AWB number is issued by Ecom Express and identifies the physical parcel in the carrier network. The Ecom Express tracker accepts either the AWB or, in many cases, the order reference number, but the AWB gives the most reliable result because it maps directly to one shipment.

Because the AWB is purely numeric and 10 digits long, it is easy to mistype. Any leading zeros, hyphens, or spaces a store adds for display should be dropped, and the number copied exactly as printed on the shipping label or confirmation message before tracking.

Where to Find Ecom Express Tracking Number

The Ecom Express AWB number is supplied by the seller rather than by the carrier, so it appears wherever the store confirms the shipment. The 10-digit number can be found in these places:

• The shipping confirmation email sent when the order is dispatched.
• The dispatch SMS or WhatsApp message from the seller or marketplace.
• The order or "track shipment" screen inside the marketplace app (Flipkart, Amazon India, Myntra, Nykaa, and similar).
• The shipping label pasted on the parcel, where the AWB is printed as a number and often a barcode.
• The delivery or handover receipt for a return or reverse pickup, which carries a separate reverse AWB.

The order reference number shown by the store is not the same as the AWB. Enter the 10-digit Ecom Express AWB for carrier-level tracking, and keep the order ID for queries inside the store's own app.

Ecom Express Tracking Number Example

Real Ecom Express AWB numbers are 10 digits and are most often seen starting with a 9 or a 3, though the leading digit alone does not reliably indicate a specific service or destination. The table below shows the documented format and verified example numbers so a genuine Ecom Express AWB can be told apart from a marketplace order ID.

Verified example AWB numbers in the Ecom Express format include 9906657212, 9979605894, 3209276719, 9922045849, 9956827758, 3195590150, and 9955473241. These illustrate the structure only; use your own AWB to track a live shipment.

Ecom Express Tracking Status Guide

Ecom Express tracking moves through a defined set of statuses from "Information Received" to "Shipment Delivered," and each one shows exactly where a parcel sits in the network. The table below explains the common Ecom Express statuses and what each means in practice so normal progress can be told apart from a genuine problem.

If a status has not changed for several days, compare where it stalled against this table before assuming the parcel is lost. A long In-Transit gap during peak sale periods is common, whereas a repeated Undelivered status usually points to an address or availability issue that can be fixed directly.

Why Ecom Express Tracking Is Not Updating or Not Working

Most stalled Ecom Express shipments are still moving, even when the tracking page shows no new scan for a day or two. Scans are recorded at handover points such as pickup, hub arrival, and the delivery center, so a parcel travelling a long surface route between two cities can legitimately go quiet between updates.

Awaiting the first scan. A newly created AWB can show "Information Received" with no movement until the parcel is physically picked up. If there is no pickup for more than a couple of days, the delay is on the seller's side, so the marketplace or store is the right contact, not the carrier.

In transit between hubs. Give an In-Transit shipment 24 to 48 hours, then refresh. Gaps of a day or two are normal on long routes, and the next scan usually appears at the destination hub or delivery center.

At the delivery center or out for delivery. If the last scan is "Shipment at Delivery Center" or "Out for Delivery" and nothing changes by the end of the day, the parcel is local and a delivery attempt is usually imminent or has just failed.

Failed delivery attempt. If the status reads "Undelivered," check the delivery address and phone number on the order, keep the phone reachable, and watch for a reattempt on the next working day.

Wrong number entered. When the AWB returns no data at all, the number entered may be a marketplace order ID rather than the 10-digit Ecom Express AWB; recheck the confirmation message for the correct number. Because Ecom Express now runs on Delhivery's network, an AWB that has been fully migrated may also resolve through Delhivery tracking.

Ecom Express Services and Delivery Times Compared

Ecom Express runs several distinct services for online retail, from express parcels to heavier surface freight and quality-checked returns. The table below compares the main services and their typical delivery windows so shoppers know what to expect from an AWB.

Ecom Express built its reputation as one of the fastest e-commerce carriers for tier 2 and tier 3 India, with standard parcels usually completing in 24 to 72 hours and Express Plus targeting 24 to 48 hours even to hard-to-reach areas. Cash-on-delivery and electronic payment on delivery are supported across the network, which is one reason marketplaces long routed a large share of remote-pin-code orders through Ecom Express. Under Delhivery, these services are being folded into a single combined network.

Delivery and Transit Times Across India

Ecom Express reaches around 97% of India's population, so transit time depends mainly on the distance between the origin hub and the destination pin code. Deliveries within the same metro or region, such as Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, or Ahmedabad, are typically the quickest and often complete within a day or two of pickup.

Longer routes, for example a parcel travelling from a northern fulfillment center to a town in the northeast or deep south, take more time on surface, which is where the 24 to 72 hour range widens. Ecom Express specifically built its network for tier 2 and beyond, and that deep-reach coverage, including thousands of pin codes larger carriers skip, was a key reason Delhivery pursued the acquisition.

The company operated through a layered network of processing centers, regional hubs, and thousands of delivery centers feeding last-mile executives, though that footprint was rationalized heavily during 2025 as volumes migrated to Delhivery. Domestic e-commerce carriers such as Delhivery, XpressBees, and Ekart run comparable hub-and-spoke models, and parcels for a single order from a large marketplace are sometimes split among them.

Returns and Reverse Logistics

Reverse logistics is a core Ecom Express service, with pickups available 365 days a year so customers get refunds without waiting for working days. When a return is raised inside a marketplace app, the seller books a reverse AWB and a doorstep collection is scheduled, usually completing the pickup and return to the partner within about 24 to 72 hours.

For categories that need verification, Ecom Express offers QC-Enabled Reverse Logistics (RVP+), where a trained associate inspects the item at the door before accepting it. The quality check covers products such as smartphones, apparel, electronics, and household goods, and the outcome (refund or replacement) follows the store's return policy. A reverse shipment is tracked with its return AWB the same way as an outbound parcel.

Which Countries Does Ecom Express Deliver To?

Ecom Express international tracking is limited because Ecom Express is primarily a domestic Indian carrier, covering more than 27,000 pin codes across all of India's states and union territories. Its strength is depth inside India rather than international shipping, and the AWB tracking on this page is designed for those domestic e-commerce parcels.

On the cross-border side, Ecom Express made its first international move in early 2021 by partnering with and investing in Paperfly, one of the largest third-party e-commerce logistics companies in Bangladesh, extending its reach into the South Asian e-commerce corridor. For typical inbound international parcels into India, the last mile is more often handled by India Post after customs clearance, while Ecom Express concentrates on domestic distribution.

Ecom Express service coverage, grouped by reach:

• Domestic (primary): All Indian states and union territories, including metros (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata) and tier 2, tier 3, and rural pin codes.
• South Asia (partnership): Bangladesh, via the Paperfly partnership established in 2021.
• International inbound into India: Cross-border purchases from global stores generally clear Indian customs and are handed to domestic carriers for last-mile delivery.

Marketplace Collaborations

Ecom Express has long been a delivery partner for India's largest online marketplaces, which is why so many shoppers encounter an Ecom Express AWB after checkout. Its client list has included Amazon India, Flipkart, Snapdeal, Nykaa, Myntra, Jabong, Limeroad, and Naaptol, spanning fashion, electronics, beauty, and general retail.

The marketplace mix changed sharply in 2024 and 2025. Meesho, once Ecom Express's largest client at more than half of its FY2024 revenue, took logistics in-house through its own arm, Valmo, launched in February 2024, and pulled the bulk of its volume away. Large clients including Reliance and Amazon also trimmed the volumes they routed to Ecom Express, which contributed to the distress sale to Delhivery.

On Flipkart, most parcels move through the in-house Ekart network, but Flipkart has routed a share of orders to Ecom Express where Ekart does not reach; the AWB appears in the Flipkart app or the shipping confirmation. Myntra, owned by Flipkart, uses Ekart for the majority of shipments and Ecom Express as one of its delivery partners, with the AWB visible in the Myntra app.

For cross-border and global marketplace parcels, items bought from international stores like Amazon and AliExpress are typically handed to an Indian last-mile carrier after customs, and where Ecom Express or its parent handles that leg it is tracked with the same 10-digit AWB. Whichever marketplace the order comes from, the rule is the same: get the Ecom Express AWB number, then paste it into the tracker on this page for a single, live view of the parcel.

What Is Ecom Express?

Ecom Express Limited is an India-based logistics company headquartered in Gurugram, Haryana, founded in 2012 to serve the country's fast-growing online retail sector. It was established by T. A. Krishnan, Manju Dhawan, K. Satyanarayana, and the late Sanjeev Saxena, a founding team drawn largely from the express-logistics industry, including Blue Dart.

"Delhivery has completed its Rs 1,407 crore acquisition of rival Ecom Express, marking a major consolidation move in India's parcel delivery space." (BW Disrupt, 2025.)

The founders identified a gap that traditional carriers were not filling for e-commerce: reverse logistics, cash-on-delivery handling, and reliable delivery to remote areas. From that focus the company grew to serve more than 100,000 sellers and, at its peak, close to 2 billion parcels since inception across a network of thousands of delivery centers and tens of thousands of staff and field executives.

The model came under severe pressure in 2024 and 2025. After Meesho moved its logistics in-house and other clients reduced volumes, revenue fell sharply, the company laid off more than 500 employees in February 2025, and it began closing around 1,000 delivery centers. In April 2025 Delhivery agreed to acquire a roughly 99.4% stake for about Rs 1,407 crore in what was widely described as a distress or fire sale, and the deal closed in July 2025 after clearance from the Competition Commission of India. Delhivery has since integrated the operation, retaining Ecom Express's remote-pin-code reach while consolidating most facilities into its own network. The Ecom Express brand and AWB tracking continue to operate under Delhivery.

Within the Indian courier landscape, Ecom Express sits alongside carriers such as DTDC and the marketplace-linked Ekart, and it remains widely used for the tier 2 and tier 3 reach where its network was strongest.