Ecom Express Tracking
Ecom Express tracking lets you follow an Indian e-commerce parcel from first-mile pickup to last-mile delivery using a single number, the Air Waybill (AWB). Ecom Express is a logistics company built specifically for online retail in India, founded in 2012 and delivering close to 1 million shipments a day across more than 27,000 pin codes. Paste your Ecom Express tracking number into the tracker on this page to see the latest scan, the delivery center handling your parcel, and the estimated delivery date in one place.
Ecom Express Tracking Number Format
The Ecom Express tracking number is the Air Waybill (AWB) number, a 10-digit numeric code assigned to every shipment when it is booked. Ecom Express describes the AWB as "the unique code provided to the packages registered in the Ecom Express system," and it doubles as the tracking ID for the life of the parcel. There are no letters, no country suffix, and no spaces in the canonical form, so a valid Ecom Express AWB looks like 9906657212.
The AWB is generated for the sender (the seller or marketplace) at the moment the shipping request is created. The seller then passes it to you in a shipping confirmation email, an SMS, or inside the order screen of the app you bought from. You do not receive the number directly from Ecom Express, so the fastest place to find it is your order confirmation.
It helps to separate two different identifiers. The order ID (or order reference number) is issued by the marketplace, such as a Flipkart or Meesho order number, and identifies your purchase inside that store. The AWB number is issued by Ecom Express and identifies the physical parcel in the carrier network. The Ecom Express tracker accepts either the AWB or, in many cases, the order reference number, but the AWB gives the most reliable result because it maps directly to one shipment.
Because the AWB is purely numeric and 10 digits long, it is easy to mistype. Drop any leading zeros, hyphens, or spaces your store may have added for display, and copy the number exactly as printed on the shipping label or confirmation message before you track.
Ecom Express Tracking Number Example
Real Ecom Express AWB numbers are 10 digits and are most often seen starting with a 9 or a 3, though the leading digit alone does not reliably indicate a specific service or destination. The table below shows the documented format and verified example numbers so you can confirm you are holding a genuine Ecom Express AWB rather than a marketplace order ID.
| Format / Pattern | Typical Length | What It Indicates / Where You See It |
|---|---|---|
| 10 numeric digits (e.g. 9906657212) | 10 digits | Standard Ecom Express AWB number, the primary tracking ID. Printed on the shipping label and sent in your confirmation email or SMS. |
| Numbers commonly starting with "9" (e.g. 9979605894, 9922045849) | 10 digits | A frequently seen pattern in circulation. The prefix is a commonly observed pattern only and does not by itself identify express vs surface service. |
| Numbers commonly starting with "3" (e.g. 3209276719, 3195590150) | 10 digits | Another widely seen pattern. Again, the prefix alone is not a documented service indicator. |
| Marketplace order ID (varies by store) | Varies | NOT an Ecom Express AWB. Issued by Flipkart, Meesho, Myntra, etc. Use it inside that store's app; convert to the AWB for carrier-level tracking. |
Verified example AWB numbers in the Ecom Express format include 9906657212, 9979605894, 3209276719, 9922045849, 9956827758, 3195590150, and 9955473241. These illustrate the structure only; use your own AWB to track a live shipment.
Ecom Express Tracking Status Guide
Ecom Express tracking moves through a defined set of statuses from "Information Received" to "Shipment Delivered," and each one tells you exactly where your parcel sits in the network. The table below explains the common Ecom Express statuses and what each means in practice so you can tell normal progress from a genuine problem.
| Status | Description |
|---|---|
| Information Received | The shipment has been registered in the Ecom Express system and assigned an AWB number, but the parcel has not yet been physically collected. The label is created and a pickup is scheduled. |
| Pickup Completed | An Ecom Express field executive has collected the shipment from the seller or warehouse. The parcel is now in the carrier's custody. |
| In-Transit | The parcel is moving between Ecom Express facilities, such as from an origin processing center toward a destination hub, by road or air. Multiple In-Transit scans across days are normal. |
| Shipment at Delivery Center | The parcel has reached the local delivery center serving your pin code and will shortly be assigned to a delivery executive. |
| Out for Delivery | The parcel has been handed to a delivery executive who is on the way to your address. Delivery is usually attempted the same day. |
| Shipment Delivered | The parcel has been handed to the recipient. For prepaid orders this completes the journey; for cash-on-delivery, payment is collected at this point. |
| Undelivered | A delivery attempt failed. Common reasons are an incorrect or incomplete address, the recipient being unavailable, or a refused cash-on-delivery payment. Ecom Express typically reattempts. |
| Order Cancelled | The seller or sender cancelled the shipping request before delivery. Contact the store you ordered from for next steps. |
| Pickup Pending / Pickup Failed | A scheduled collection from the seller did not happen yet. The parcel is not in transit; the delay sits with the origin, not the network. |
If your status has not changed for several days, compare where it stalled against this table before assuming the parcel is lost. A long In-Transit gap during peak sale periods is common, whereas a repeated Undelivered status usually means an address or availability issue that you can fix directly.
What to Do If an Ecom Express Parcel Is Delayed or Not Updating
Most stalled Ecom Express shipments are still moving, even when the tracking page shows no new scan for a day or two. Scans are recorded at handover points such as pickup, hub arrival, and the delivery center, so a parcel travelling a long surface route between two cities can legitimately go quiet between updates.
Start by giving an In-Transit shipment 24 to 48 hours, then refresh. If the last scan is "Shipment at Delivery Center" or "Out for Delivery" and nothing changes by the end of the day, the parcel is local and a delivery attempt is usually imminent or has just failed.
If the status reads "Undelivered," check the delivery address and phone number on your order, keep your phone reachable, and watch for an attempt the next working day. For a parcel stuck at "Information Received" with no pickup for more than a couple of days, the delay is on the seller's side, so contact the marketplace or store rather than the carrier. When the AWB itself returns no data, you may be entering a marketplace order ID instead of the 10-digit Ecom Express number; recheck your confirmation message for the correct AWB.
Ecom Express Services and Delivery Times Compared
Ecom Express runs several distinct services for online retail, from same-day express to heavier surface freight and quality-checked returns. The table below compares the main Ecom Express services and their typical delivery windows so you know what to expect from your AWB.
| Service | Best for | Typical delivery time |
|---|---|---|
| Ecom Express Service (EXS) | Standard e-commerce parcels nationwide, prepaid and cash-on-delivery | About 24 to 72 hours depending on distance and pin code |
| Express Plus | Urgent shipments to metros and remote pin codes, using air and road | About 24 to 48 hours (introduced December 2022) |
| Ecom Ground Service (EGS) | Bulky or mid-weight goods up to roughly 30 kg | Longer surface transit, scaled to weight and route |
| Reverse Logistics (RVP) | Customer returns and pickups, 365 days a year | Pickup and return to the seller within about 24 to 72 hours |
| QC-Enabled Reverse Logistics (RVP+) | Returns needing a doorstep quality check (apparel, electronics, phones) | Pickup with on-the-spot inspection, then return to the partner |
| Ecom Fulfillment Service (EFS) | Warehousing and order fulfillment for sellers | Dispatch time depends on the fulfillment center handoff |
Ecom Express positions itself as one of the fastest e-commerce carriers in India, with standard parcels usually completing in 24 to 72 hours and Express Plus targeting 24 to 48 hours even to hard-to-reach areas. Cash-on-delivery and electronic payment on delivery are supported across the network, which is one reason marketplaces route a large share of tier 2 and tier 3 orders through Ecom Express.
Ecom Express Delivery and Transit Times Across India
Ecom Express reaches more than 95% of India's population, so transit time depends mainly on the distance between the origin hub and your pin code. Deliveries within the same metro or region, such as Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, or Ahmedabad, are typically the quickest and often complete within a day or two of pickup.
Longer routes, for example a parcel travelling from a northern fulfillment center to a town in the northeast or deep south, take more time on surface, which is where the 24 to 72 hour range widens. Ecom Express specifically built its network for tier 2 and beyond, and as of March 2024 it reported the widest coverage in tier 2+ regions among its peer group, so remote pin codes that other carriers skip are usually still serviceable.
The company operates through a layered network of processing centers, regional hubs, and roughly 2,800 delivery centers feeding last-mile executives. Domestic e-commerce carriers such as Delhivery, XpressBees, and Ekart run comparable hub-and-spoke models, and parcels for a single order from a large marketplace are sometimes split among them.
Ecom Express Returns and Reverse Logistics
Reverse logistics is a core Ecom Express service, with pickups available 365 days a year so customers get refunds without waiting for working days. When you raise a return inside a marketplace app, the seller books a reverse AWB and Ecom Express schedules a doorstep collection, usually completing the pickup and return to the partner within about 24 to 72 hours.
For categories that need verification, Ecom Express offers QC-Enabled Reverse Logistics (RVP+), where a trained associate inspects the item at your door before accepting it. The quality check covers products such as smartphones, apparel, electronics, and household goods, and the outcome (refund or replacement) follows the store's return policy. You can track a reverse shipment with its return AWB the same way you track an outbound parcel.
Which Countries Does Ecom Express Deliver To?
Ecom Express is primarily a domestic Indian carrier, covering more than 2,700 towns across over 27,000 pin codes in all of India's states and union territories. Its strength is depth inside India rather than international shipping, and the AWB tracking on this page is designed for those domestic e-commerce parcels.
On the cross-border side, Ecom Express made its first international move in early 2021 by partnering with and investing in Paperfly, one of the largest third-party e-commerce logistics companies in Bangladesh, extending its reach into the South Asian e-commerce corridor. For typical inbound international parcels into India, the last mile is more often handled by India Post after customs clearance, while Ecom Express concentrates on domestic distribution.
Ecom Express service coverage, grouped by reach:
- Domestic (primary): All Indian states and union territories, including metros (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata) and tier 2, tier 3, and rural pin codes.
- South Asia (partnership): Bangladesh, via the Paperfly partnership established in 2021.
- International inbound into India: Cross-border purchases from global stores generally clear Indian customs and are handed to domestic carriers for last-mile delivery.
What Is Ecom Express?
Ecom Express Private Limited is an India-based logistics company headquartered in Gurugram, Haryana, founded in 2012 to serve the country's fast-growing online retail sector. It was established by T. A. Krishnan, Manju Dhawan, K. Satyanarayana, and the late Sanjeev Saxena, a founding team drawn largely from the express-logistics industry, including Blue Dart.
"The company delivers to over 2,700 towns and more than 27,000 pin codes, covering all 29 states of India." (ParcelWILL, Ecom Express carrier profile, 2026.)
The founders identified a gap that traditional carriers were not filling for e-commerce: reverse logistics, cash-on-delivery handling, and reliable delivery to remote areas. From that focus the company grew to deliver close to 1 million shipments a day through a network of roughly 2,800 delivery centers and tens of thousands of staff and field executives. In April 2025, Delhivery acquired Ecom Express, a major consolidation in India's e-commerce logistics market; for now the Ecom Express brand and AWB tracking continue to operate.
Within the Indian courier landscape, Ecom Express sits alongside carriers such as DTDC and the marketplace-linked Ekart, and it is widely used for the tier 2 and tier 3 reach where its network is strongest.
Ecom Express Marketplace Collaborations
Ecom Express is a delivery partner for most of India's largest online marketplaces, which is why so many shoppers encounter an Ecom Express AWB after checkout. Its client list has included Amazon India, Flipkart, Snapdeal, Paytm Mall, Nykaa, Jabong, Limeroad, and Naaptol, spanning fashion, electronics, beauty, and general retail.
On Flipkart, most parcels move through the in-house Ekart network, but Flipkart routes a share of orders to Ecom Express where Ekart does not reach; you will find the AWB in the Flipkart app or your shipping confirmation. Myntra, owned by Flipkart, uses Ekart for the majority of shipments and Ecom Express as one of its delivery partners, with the AWB visible in the Myntra app. Meesho, the social-commerce platform, also lists Ecom Express among its delivery partners, and you can take the AWB from the Meesho app to track end to end.
For cross-border and global marketplace parcels, items bought from international stores like Amazon and AliExpress are typically handed to an Indian last-mile carrier after customs, and where Ecom Express handles that leg you track it with the same 10-digit AWB. Whichever marketplace you buy from, the rule is the same: get the Ecom Express AWB number, then paste it into the tracker on this page for a single, live view of your parcel.
Ecom Express Common Questions:
How do I track an Ecom Express shipment?
Enter your 10-digit Ecom Express AWB number into the tracker on this page, or use the tracking tool on the official Ecom Express website. You will see the latest status, transit scans, the delivery center handling your parcel, and an estimated delivery time. The AWB is the key to tracking, so have it ready from your order confirmation.
Where do I find my Ecom Express tracking number (AWB)?
Your Ecom Express AWB number is sent by the seller, not by Ecom Express directly. Look in your shipping confirmation email or SMS, on the parcel's shipping label, or inside the order screen of the marketplace app you bought from (such as Flipkart, Meesho, or Myntra). It is a 10-digit numeric code.
What does an Ecom Express tracking number look like?
An Ecom Express tracking number is the Air Waybill (AWB), a 10-digit numeric code with no letters, for example 9906657212. Numbers are commonly seen starting with a 9 or a 3, but the leading digit alone does not identify the service. If your reference has letters or a different length, it is likely a marketplace order ID rather than the Ecom Express AWB.
What is the difference between an AWB number and an order ID?
The order ID is issued by the store you bought from and identifies your purchase inside that marketplace. The AWB number is issued by Ecom Express and identifies the physical parcel in its network. For carrier-level tracking, use the 10-digit AWB; the order ID is mainly for tracking inside the store's own app.
My Ecom Express tracking is not updating. What should I do?
Scans are recorded at handover points, so an In-Transit parcel can go quiet for a day or two and still be moving. Give it 24 to 48 hours and refresh. If it stays stuck at Information Received with no pickup, the delay is on the seller's side, so contact the store. If the AWB returns no data at all, check that you are entering the 10-digit Ecom Express number and not a marketplace order ID.
How long does Ecom Express take to deliver?
Standard Ecom Express delivery usually completes within 24 to 72 hours depending on distance and pin code. The Express Plus service, introduced in December 2022, targets 24 to 48 hours even to remote areas using a mix of air and road. Long surface routes to far regions sit at the higher end of the range.
What does the Ecom Express status "Out for Delivery" mean?
"Out for Delivery" means your parcel has been handed to a delivery executive who is on the way to your address, and delivery is usually attempted the same day. Keep your phone reachable and someone available to receive it, especially for cash-on-delivery orders where payment is collected on hand-off.
What does "Undelivered" mean on Ecom Express tracking?
"Undelivered" means a delivery attempt failed, commonly due to an incorrect or incomplete address, the recipient being unavailable, or a refused cash-on-delivery payment. Ecom Express typically reattempts on the next working day. Check the address and phone number on your order and stay reachable for the next attempt.
Does Ecom Express offer cash on delivery (COD)?
Yes. Ecom Express supports cash on delivery and electronic payment on delivery across its network, which is one reason marketplaces route many tier 2 and tier 3 orders through it. For COD parcels, payment is collected when the parcel is handed over at the "Shipment Delivered" stage.
How do I track an Ecom Express return or reverse pickup?
When you raise a return, the seller books a reverse AWB and Ecom Express schedules a doorstep pickup, available 365 days a year, usually returning the item to the partner within about 24 to 72 hours. Track the return with its reverse AWB exactly as you track an outbound parcel. For QC-Enabled returns (RVP+), an associate inspects the item at your door before accepting it.
How do I track an Ecom Express parcel from Flipkart, Myntra, or Meesho?
Flipkart and Myntra ship most orders via Ekart but use Ecom Express as one of their delivery partners; Meesho also lists Ecom Express among its partners. Open the relevant app, find the order, and copy the Ecom Express AWB number, then paste it into the tracker on this page to follow the parcel from pickup to delivery.
Can I track an Ecom Express shipment without the AWB number?
Tracking works best with the AWB. In many cases the Ecom Express tracker also accepts the marketplace order reference number, but the AWB maps directly to one shipment and gives the most reliable result. If you do not have the AWB, retrieve it from your shipping confirmation or the store's order page.
How do I contact Ecom Express customer care?
For shipment queries, delays, loss, or damage, you can call Ecom Express customer service at +91-8376888888, with automated IVR support available 24/7. You can also use the Order/Package Query form and the chatbot on the official Ecom Express website. Have your AWB number ready so the team can locate your parcel.
Does Ecom Express deliver internationally?
Ecom Express is primarily a domestic Indian carrier covering more than 27,000 pin codes across all states. Its main cross-border step was a 2021 partnership with Paperfly in Bangladesh. For typical inbound international parcels into India, the last mile is more often handled by India Post after customs clearance.
Is Ecom Express the same as Delhivery now?
Delhivery acquired Ecom Express in April 2025 in a major consolidation of India's e-commerce logistics market. For now the Ecom Express brand and AWB tracking continue to operate, so you still track Ecom Express parcels with the 10-digit AWB. If your shipment is handled under the Delhivery network, use its tracking instead.
What weight can Ecom Express handle?
Ecom Express handles standard e-commerce parcels through its Ecom Express Service (EXS), and bulky or mid-weight goods up to roughly 30 kg through Ecom Ground Service (EGS), its surface solution for heavier items. The service used affects transit time, with ground shipments generally taking longer than express parcels.
Where do I find my Ecom Express tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
Ecom Express package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
Ecom Express contact information:- Website: http://www.ecomexpress.in/
- Phone: +91 011-30212000
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