You can track the packages delivered by Cainiao, as well as any packages sent from China, Hong Kong, Singapore, or bought on AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com, Shopee and other popular online stores. All you need is your parcel ID!
Cainiao Smart Logistics Network Ltd is a logistics company operating mainly in China with its headquarters in Hangzhou, China. The company was created in May 2013 by the Alibaba group and is one of the largest privately-owned start-up companies in the world valued at over 100 billion yuan.
In 2016, Cainiao set targets to be able to deliver to anywhere in China within 24 hrs and anywhere globally within 72 hrs. Cainiao works to achieve this goal through a resource sharing network with other delivery companies both in China and globally. Cainiao works with other logistics companies such as YTO express, Shentong Express, Yunda and ZTO express. Cainiao also works with UPS, FedEx, and Royal Mail, among others, for international services.
Cainiao offers many delivery services, both nationally and internationally. Cainiao tracking is available on many of these services. Costs vary depending on the speed of service, distance, size, weight and whether the service includes Cainiao parcel tracking. Cainiao tracking is one of the most advanced services in China since the company became the first cloud-based logistics platforms in China in 2015.
Cainiao is one of the leading distributors for the online shop AliExpress.
Tracking Cainiao Package
This web site allows you to track Cainiao packages right here with greater ease and efficiency. To follow Cainiao packages, enter your tracking number into the search bar above. Our Universal Postal Tracking Service will automatically detect the associated courier company and directly request information regarding your shipment. Suppose for international services; your parcel goes through a local courier company for the last mile delivery. In that case, the search bar will find this as well. You can save your tracking number on this web site in the ‘My Tracking Numbers’ page as well to give you easier access in the future. There is no need to hunt for the Cainiao tracking number again.
To find your Cainiao tracking number, try looking in these places:
- Shipment confirmation email
- Online store order page, for example in your orders on AliExpress
- If you are the sender, then your Post Office receipt will also contain your tracking number.
Cainiao Tracking Service
Once you enter your Cainiao tracking number, you will see all the essential information regarding your shipment in one place as you can see above.
Shipment Route: When tracking Cainiao international shipments, the tracking information will include origin and destination countries.
Parcel Description: Tracking information will show the weight, dimension data and class of shipment service.
Days in transit: This is the number of days from when the courier accepted your parcel. It is not from when you ordered or sent the package.
Additional tracking number: For international shipments, Cainiao provides a last-mile tracking number. This number allows you to track your parcel when it is with one of Cainiao’s international partners. If last-mile tracking number provided, the tracker will automatically request information from respective courier companies as well and will return the combined data.
List of Couriers: A list of courier companies involved in the delivery of your package. For international shipments, there could be two or more courier companies listed.
Cainiao Tracking Number Format
Cainiao tracking numbers will usually begin with the letters LP followed by 14 numeric digits. An example of a Cainiao tracking code would be LP25364902987493. Enter the number in this format into the search bar above. Then you can access all the information regarding your shipment.
Cainiao Products and Services
Cainiao offers many different services, both national and international, through its network of couriers. Cainiao operates directly with online sellers, not with person-to-person deliveries of letters and packages; for example, Cainiao delivers packages from online shops such as AliExpress and Taobao. Once you have placed an order with one of these merchants, the parcel enters Cainiao’s smart logistics network.
For small merchants, Cainiao’s network of delivery firms offers doorstep pick-up or drop off. Once the package is with the delivery firms, it gets an E-shipping label which allows the use of many of Cainiao’s smart warehouses and services such as tracking. When the package is with the delivery company, it goes through intelligent sorting, which gives the delivery companies the fastest route to get from door to door. The box will go through a delivery station where it can then go to a Cainiao pick-up station and await collection, or it can go directly to the buyer. All the while, there are updates about the package’s location and expected arrival time sent to the buyer.
For larger merchants, Cainiao offers the use of Smart Inventory Allocation and Smart Warehouses. These services allow large merchants to use cloud-driven data from historical purchases to store stock intelligently. This data enables storage of stock, so it is closer to the most likely next purchaser and allows faster delivery. The smart warehouses can ensure lightning-fast despatch, with products packaged in just three minutes.
Cainiao has over 40,000 pick-up stations across China. Again, using the power of collaboration, Cainiao works with individuals, convenience stores, chain stores and colleges to provide these pick-up points in the most convenient locations. The Cainiao Guoguo app, introduced in 2016 gives buyers and sellers a one-stop platform from which they can track packages and access the pick-up points. This app provides the data-driven delivery company and edge when it comes to sharing information regarding your packages.
Connecting rural areas of China is fundamental to Cainiao’s logistics services. Their network already covers 20,000 villages as of August 2016. The company is also in the process of setting up 1,000 county-level operating centres to facilitate the addition of 100,000 village-level service stations. These goals will allow Cainiao to efficiently connect the vast rural areas of China with a fast and efficient logistics service.
Cainiao also offers a service called Super Economy Global. With this service, if you order something small from AliExpress or other merchants, Cainiao will deliver your product with no extra charge on your order. The cost of the goods includes the cost of shipping. This service is available on products which cost less than £5 and weigh less than 2 kg. This service does not have a parcel tracking service; however, for small additional fees, tracking is available with Cainiao Global Economy Tracking and similar services.
Cainiao International Tracking
For international deliveries, Cainiao Super Economy Global is by far the cheapest option; however, it is not the fastest and does not offer to track. For tracking and quicker delivery options, there are several other services, all the way up to Cainiao’s 72 hr guaranteed international shipping, with tracking. These services will cost more; however, for speedy delivery with peace of mind, these services are unrivalled. There will be an option to choose your desired service type at the checkout from shops such as AliExpress and eBay.
Cainiao Aliexpress Standard Shipping
Cainiao is a subsidiary of the Alibaba group, and so Cainiao works very closely with AliExpress. Cainiao is the leading courier for AliExpress, and the logistics company fulfills much of the demands of the online store.
If you are ordering small items from AliExpress, as mentioned above, there is the Super Economy Global delivery option. This service is the ideal options for small budgets when not in a hurry. Otherwise, for larger parcels, tracking and quick delivery, there are the more expensive options which can give you everything you need for your deliveries. Cainiao AliExpress shipping times can be as fast as 24 hrs within China and 72 hrs globally.
Cainiao Tracking Not Working or Showing Updates
There could be several reasons why tracking is not available or working correctly for your package. Please ensure that:
- You have given some time since you ordered your package. Most tracking systems require some time, 24 -72 hrs, before they start showing updates on your parcel.
- The tracking code you entered is correct
- If you are the recipient, please check that the tracking number the sender gave you is correct. If you fear they have sent you the wrong number, please get in touch with them to resolve this issue.
- The reference number is for an item sent with Cainiao and that the service user is a service which offers to track. If the service does not include Cainiao tracking, then there is no way to check the progress of the parcel.
How Long does Cainiao take to ship from China to the US?
Cainiao has set a goal of being able to chip globally within 72hrs. Some of Cainiao’s more expensive services this speed is available, and so a package could get from China to the US in as little as three days. More affordable services may take a bit longer, between 30 and 70 days, and these services may not include tracking. Therefore, there will not be that peace of mind available, if the package takes longer than expected. For important parcels, it is best to go for the slightly more expensive faster service which has Cainiao tracking services to ensure peace of mind and swift delivery.
Cainiao Restricted Items
Cainiao refuses to ship certain goods for health and legality. Banned items include but are not limited to:
- Perishables such as fresh meat and fish
- Live animals excluding some small insects
- Items which pose a health risk such as poisons and radioactive materials
- Indecent and illegal images
- Prohibited weapons such as firearms
- Explosives including gunpowder and fireworks
- Any substances banned by law such as drugs
Cainiao Contact Information
Cainiao has its headquarters in Hangzhou City, China.
No. 588 West Wenyi Road
Cainiao’s web site: global.cainiao.com
Founded in May 2013 as a subsidiary of the Alibaba group, Cainiao Smart Logistics Network Ltd quickly became one of the biggest companies in China. It is also one of the biggest Unicorn companies in the world, that is a privately owned start-up valued at over one bn dollars. Its innovation has fuelled the company’s growth in delivery and improvements for efficiency. For example, in Cainiao’s 2018 investor presentation, they showed that the time for packages to clear customs had decreased from 2 or more days in 2013 to just 10 seconds.
Cainiao’s goals have always aimed at unifying an efficient, global delivery service. In 2020 one of their top ideas for this is the Xiao G automated delivery vehicle. This automatic “locker on wheels” will allow businesses and logistics companies to send parcels quickly and seamlessly between companies and jurisdictions. Cainiao dreams of unifying everything from labelling standards to customs information sharing. This project will mean that packages can travel across borders with a speed that is unrivalled by any single logistics company.
Cainiao is unique in this sense; it is not a traditional logistics firm with vans and lorries on standby. Cainiao is an open platform with a network ready to be accessed at any time by anyone. Therefore, Cainiao has many partners, over 3000, including the most significant international logistics companies like UPS and FedEx. These collaborations are how the company can offer 24hr delivery within China for as little as $0.30 and international 72hr delivery for $3 for a 1kg parcel. These prices and speeds are unmatched by any standalone logistics business.
Cainiao’s most recent victory has been their launch in South Korea. In South Korea, they launched their full end-to-end logistics and supply chain services for local businesses. Cainiao projects that this move should reduce delivery times in South Korea from 10-13 days to 5-7 days. This recent example shows the real efficiency of Cainiao’s services and how there is the ability to shrink the logistics world using Cainiao’s network system.
Cainiao’s data-driven approach in South Korea has allowed this massive reduction in delivery times and costs. By placing warehouses near seaports and airports, they have managed to reduce transport costs through simplification of the process. China is South Korea’s largest two-way trade partner. Cainiao will now handle the majority of this transport link with six planes and six ships traveling between the two countries every week.