Maroc Poste Tracking
Maroc Poste tracking lets you follow letters, registered mail, and parcels handled by Barid Al-Maghrib, the national postal operator of the Kingdom of Morocco. Whether you are waiting on a domestic Amana parcel within Morocco or an international EMS shipment heading abroad, tracking gives you real-time visibility from acceptance to final delivery. This guide explains how to find and read your tracking number, what each status means, how long deliveries take, and what to do when tracking appears stuck.
Tips for Tracking Maroc Poste Packages
To get the most reliable updates on your shipment, keep these tips in mind:
Double-check your tracking number for typos before searching, since a single wrong character returns no results.
Keep your acceptance receipt, as it carries the tracking number and proof of postage.
Allow time for the first scan, especially for items posted at a local branch rather than a sorting center.
Use a universal tracker like InstantParcels to follow your parcel even after it leaves Morocco and is handed to a partner carrier abroad.
How to Identify a Maroc Poste Tracking Number
A Maroc Poste tracking number follows the standard Universal Postal Union format: two letters, nine digits, and a two-letter country code, for a total of 13 characters. Morocco shipments end in MA, the country code for Morocco. A typical number looks like RB123456789MA or EE123456789MA.
You can find your tracking number:
On the acceptance receipt you receive when posting an item.
In shipping or dispatch confirmation emails from online stores.
On the parcel label, near the barcode.
Maroc Poste Tracking Number Format
The first two letters of the tracking number indicate the service type. Common prefixes you will see with Barid Al-Maghrib include:
R (for example RA, RB, RR): Registered mail (Recommandé). Provides tracking and proof of delivery.
E or EE (for example EE, EA): EMS express items, handled by the Amana / EMS Chronopost service.
C (for example CP): Ordinary parcels (Colis).
L or LZ: Tracked letter-class items used for some e-commerce shipments.
All of these end in MA. If your number does not match this pattern, the item may have been shipped by a different carrier or under a partner's label, in which case you can still try it on a universal tracker.
Maroc Poste Services
Barid Al-Maghrib offers a range of services for domestic and international shipments. The table below summarizes the main options and typical delivery windows.
Service | Type | Typical Delivery Time | Best For |
|---|---|---|---|
Amana (domestic express) | Domestic | 1-3 business days | Fast parcel delivery within Morocco |
Ordinary Parcel (Colis) | Domestic | 2-5 business days | Standard domestic parcels |
Registered Mail (Recommandé) | Domestic / International | 2-7 business days domestic | Documents needing proof of delivery |
EMS Chronopost (express) | International | 2-6 business days | Urgent international shipments |
International Parcel (Express) | International | 3-7 business days | Priority international parcels |
International Parcel (Economy) | International | 7-21 business days | Cost-effective international shipping |
Maroc Poste Tracking Status Guide
Each status update helps you understand where your shipment is in its journey. Common statuses include:
Acceptance / Posted: The item has been accepted into the Barid Al-Maghrib network at a post office or collection point.
In Transit / Processing: The parcel is moving between sorting centers within Morocco.
Departed from outward office of exchange: For international items, the shipment has left Morocco's international processing center.
Arrived at inward office of exchange: The item has reached the destination country's processing center.
Customs clearance: The shipment is being reviewed by customs in the destination country.
Out for Delivery: A carrier is delivering the item to the recipient address.
Delivered: The item has reached its recipient.
Maroc Poste Delivery Time Estimates
Delivery times depend on the service and destination:
Amana domestic express: 1-3 business days within Morocco.
Domestic ordinary parcels: 2-5 business days, depending on the region.
EMS Chronopost to Europe (France, Spain): 2-3 business days.
EMS Chronopost to the USA and Asia: 4-6 business days.
Economy international parcels: 7-21 business days.
These are typical estimates. Customs processing, remote destinations, and peak periods can extend transit times.
Maroc Poste International Tracking and Customs Handoff
When you send an international shipment, Barid Al-Maghrib scans it through Morocco's office of exchange before it departs the country. Once the parcel arrives abroad, it is handed to the destination country's postal operator or a partner carrier (for example through the EMS Cooperative or Geopost / DPDgroup partnerships). At this handoff point, tracking events come from the receiving carrier rather than from Maroc Poste.
This is why some international parcels show fewer updates, or appear to pause, after leaving Morocco. A universal tracking platform like InstantParcels links the Moroccan tracking events with the destination carrier's updates, so you can follow the full journey using a single number.
Registered and Ordinary Mail Tracking
Registered Mail (Recommandé): Includes tracking and a signature on delivery, making it suitable for important documents and valuables.
Ordinary letter mail: Standard, non-registered letters usually do not carry a tracking number and cannot be traced.
Benefits of Using Maroc Poste
Nationwide coverage across the Kingdom of Morocco through an extensive branch network.
Affordable domestic and international shipping options.
Express delivery through the Amana and EMS Chronopost services.
Access to global destinations via international postal and courier partnerships.
How to Contact Maroc Poste Support
Phone: 080 200 60 60 (customer service), or +212 0537 210 202.
Email: serviceclient@poste.ma
Online: Visit the official website at poste.ma, or the dedicated tracking portal at bam-tracking.barid.ma.
In person: Visit any Barid Al-Maghrib post office branch.
Maroc Poste Company History
Barid Al-Maghrib is the national postal operator of the Kingdom of Morocco. It was established as a public entity in 1998, taking over postal operations from the former PTT (Postes, Télégraphes et Téléphones) administration, and was later reorganized as a public limited company. Today it operates under the Maroc Poste brand and provides mail, parcel, express, banking (through Al Barid Bank), and digital services across Morocco. Its Amana division handles express parcels and logistics, while EMS Chronopost covers premium international express delivery.
No matter which tracking number you have, you can always track your Maroc Poste shipment with our universal postal tracker.
Maroc Poste Common Questions:
What does a Maroc Poste tracking number look like?
A Maroc Poste tracking number follows the international postal format: two letters, nine digits, and the country code MA, for 13 characters in total. For example, RB123456789MA or EE123456789MA. Every Morocco shipment ends in MA.
How do I track a Maroc Poste (Barid Al-Maghrib) package?
Enter your 13-character tracking number into InstantParcels or the official portal at bam-tracking.barid.ma. You will see the latest status, location scans, and delivery progress. For international parcels, a universal tracker also shows updates from the destination carrier.
What is the difference between Maroc Poste, Barid Al-Maghrib, and Amana?
Barid Al-Maghrib is the official name of Morocco's national postal operator, and Maroc Poste is its brand name. Amana is the express parcel and logistics division of Barid Al-Maghrib. They are all part of the same postal service.
What do the first letters of my tracking number mean?
The first two letters indicate the service. R prefixes (RA, RB, RR) are registered mail, E prefixes (EE, EA) are EMS express items, C prefixes (CP) are ordinary parcels, and L prefixes are tracked letter-class items. All end in MA for Morocco.
How long does Maroc Poste take to deliver within Morocco?
Domestic Amana express parcels usually arrive in 1-3 business days, while ordinary domestic parcels take about 2-5 business days depending on the region.
How long does international delivery take with Maroc Poste?
EMS Chronopost reaches France and Spain in about 2-3 business days, and the USA and Asia in about 4-6 business days. Economy international parcels can take 7-21 business days. Customs processing can extend these times.
Why is my Maroc Poste tracking not updating or stuck?
Tracking can appear stuck for a few reasons: the item is in transit between sorting centers without a new scan, it is awaiting or undergoing customs clearance, or it has been handed to a partner carrier abroad that updates tracking separately. International parcels often pause after leaving Morocco's office of exchange. If there is no movement for more than 7-10 business days domestically, or longer for international items, contact Barid Al-Maghrib with your tracking number.
Can I track an EMS Chronopost shipment from Morocco?
Yes. EMS Chronopost items (often starting with E) are fully trackable from acceptance in Morocco through to delivery abroad. Once the parcel arrives in the destination country, scans come from the local EMS partner.
Does ordinary letter mail from Morocco have tracking?
No. Standard, non-registered letter mail does not include a tracking number and cannot be traced. To get tracking, send your item as registered mail (Recommandé), a parcel, or via EMS.
How do I track a Maroc Poste parcel after it leaves Morocco?
After an international parcel departs Morocco's office of exchange, it is handed to the destination country's postal operator or a partner carrier. Use a universal tracker like InstantParcels, which links the Moroccan events with the destination carrier's updates so you can follow the whole journey with one number.
What does 'Departed from outward office of exchange' mean?
It means your international shipment has cleared Morocco's international processing center and has left the country, heading to the destination's inward office of exchange. The next updates typically come from the destination carrier.
What does 'Arrived at inward office of exchange' mean?
It means your parcel has reached the destination country's international processing center. From there it goes through any customs checks and is then forwarded for domestic delivery by the local postal operator.
My Maroc Poste package shows 'customs clearance', what should I do?
This status means the destination country's customs is reviewing your shipment. Usually no action is needed and it clears within a few days. If duties or taxes are owed, the recipient may be contacted to pay them before delivery continues.
What should I do if my Maroc Poste package is lost or delayed?
First, check the latest tracking status. If the item has shown no movement well beyond the expected delivery window, contact Barid Al-Maghrib customer service at 080 200 60 60 or email serviceclient@poste.ma with your tracking number and posting receipt to open an inquiry.
How do I contact Maroc Poste customer service?
You can reach Barid Al-Maghrib by phone at 080 200 60 60 (or +212 0537 210 202), by email at serviceclient@poste.ma, online at poste.ma, or in person at any post office branch.
Where do I find my Maroc Poste tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
Maroc Poste package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
Maroc Poste contact information:- Website: http://www.poste.ma/
- Phone: + (212) 0537 210 202
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