Purolator offers a reliable tracking system that allows customers to monitor the status of their packages in real time. Whether you're a small business owner or an individual sender, Purolator's tracking tool provides transparency and peace of mind throughout the delivery process. Simply enter your Purolator tracking number on their website or through integrated e-commerce platforms to see updates on your shipment's journey.
Tips for Tracking Purolator Packages
Always save your tracking number after booking your shipment.
Use Purolator’s official tracking tool on their website or mobile app.
Sign up for notifications to get updates via email or SMS.
Contact support if your tracking status hasn't changed for more than 48 hours.
How to Identify a Purolator Tracking Number
Purolator tracking numbers typically begin with letters followed by a series of numbers. They may appear as:
12-digit numeric codes (e.g., 123456789012)
Alphanumeric combinations (e.g., P1234567890)
You can find your Purolator tracking number on your shipping label, receipt, or confirmation email.
Purolator Tracking Number Format
Most Purolator tracking numbers are formatted as:
P### ### ### ### (alphanumeric)
### ### ### ### (numeric)
These formats can be used to track domestic and international shipments.
Purolator Tracking Status Guide
In Transit: Your package is moving through Purolator's network.
Out for Delivery: The package is on its way to the final destination.
Delivered: The package has been successfully delivered.
Exception: An issue occurred (e.g., wrong address or weather delays).
Purolator Tracking Service
Purolator's tracking service offers real-time updates, estimated delivery times, and status notifications. You can access this service online, through their mobile app, or via API integration for businesses.
Purolator Products and Shipment Services
Purolator Express
Purolator Express is a fast, reliable service for time-sensitive shipments across Canada.
Key Features: Next-day delivery to major centers; delivery confirmation
Benefits: Ideal for urgent shipments; competitive pricing
Tracking Details: End-to-end real-time tracking with delivery timestamps
Purolator Ground
Purolator Ground offers economical shipping for non-urgent packages.
Key Features: Day-definite delivery; broad Canadian coverage
Benefits: Cost-effective for less time-sensitive shipments
Tracking Details: Full tracking visibility; delivery scan included
Purolator Same Day
This service ensures that critical deliveries arrive within the same business day.
Key Features: On-demand delivery; rapid local service
Benefits: Urgency-friendly; ideal for legal or medical shipments
Tracking Details: Real-time updates and proof of delivery
Purolator International
A cross-border solution for shipping to and from the U.S. and beyond.
Key Features: Customs support; competitive transit times
Benefits: Reliable international partner; integrated customs clearance
Tracking Details: Full visibility from dispatch to final delivery
Purolator Freight
Designed for heavier and bulk shipments across North America.
Key Features: Palletized shipments; flexible scheduling
Benefits: Handles larger freight easily; cost-efficient
Tracking Details: Tracked by PRO number; freight updates included
Service | Delivery Speed | Coverage | Tracking Available | Ideal For |
|---|---|---|---|---|
Express | 1 Day | Canada (Urban) | Yes | Urgent small parcels |
Ground | 1–7 Days | Canada (National) | Yes | Budget shipping |
Same Day | Same Day | Local & Regional | Yes | Critical documents |
International | 2–7 Days | U.S./Global | Yes | Cross-border deliveries |
Freight | Scheduled | North America | Yes (PRO) | Heavy/bulk shipments |
Purolator International Tracking
Purolator supports international tracking for packages sent across borders. Shipments to the U.S. or other global destinations can be tracked using the original tracking number. Tracking is updated as the shipment moves through customs and partner carriers.
Purolator Registered and Unregistered Mail Tracking
Purolator primarily handles registered shipments. All services include tracking except in rare unregistered courier pickups. Unregistered or hand-labeled packages may lack full visibility.
Benefits of Using Purolator Tracking
End-to-end visibility with status updates
Customizable notifications (email/SMS)
Secure handling for high-value goods
Business API integrations
Purolator and Integration with E-commerce Platforms
Purolator integrates with major e-commerce platforms like Shopify, Magento, and WooCommerce. These integrations allow automatic label printing, real-time tracking updates for customers, and inventory syncing.
Delayed or Lost Shipments
If your tracking status is stalled or shows an error:
Wait 24–48 hours for updates
Verify address and contact details
Contact Purolator customer service with your tracking number
Claims for lost items must be submitted with supporting documents and within the time limits specified in Purolator's policies.
Purolator Delivery Time Estimates
Express: Next business day to most urban areas
Ground: 1–7 business days across Canada
International: 2–7 business days, depending on destination
Freight: Based on scheduling and load type
How to Contact Purolator Tracking Support
Phone: 1-888-SHIP-123 (1-888-744-7123)
Online Chat: Available on the Purolator website
Email: [email protected]
Mobile App: Includes chat and support request features
Purolator Loyalty Programs
Purolator offers loyalty programs designed for frequent shippers and business clients. These programs provide access to exclusive discounts, volume-based savings, expedited services, and priority customer support. Members also gain insights through shipping analytics to optimize operations.
Purolator Green Initiatives
Purolator is committed to reducing its environmental footprint through a growing fleet of electric vehicles, energy-efficient sorting facilities, and sustainable packaging solutions. The company actively works toward net-zero emissions and partners with environmental organizations for broader impact.
Returns Management with Purolator
Purolator provides a streamlined returns process tailored for e-commerce and retail businesses. Features include pre-printed return labels, easy drop-off locations, and full tracking visibility. This service enhances customer satisfaction and simplifies reverse logistics.
Company Overview and History
Founded in 1960, Purolator is one of Canada’s leading integrated freight and parcel solutions providers. Headquartered in Mississauga, Ontario, the company services both domestic and international markets, with a strong reputation for reliability, innovation, and customer focus.