Amazon Logistics (AMZL) is Amazon's in-house delivery network, created to streamline the last-mile delivery process and reduce reliance on third-party couriers like UPS and FedEx. By managing its own logistics chain, Amazon ensures faster delivery times, especially for Prime members, and more control over package tracking and customer service.
Tips for Tracking Amazon Logistics Packages
Use the Amazon App or Website – The most reliable way to track Amazon Logistics packages is directly through your Amazon account under "Your Orders."
Enable Notifications – Enable SMS or app notifications for real-time updates.
Check Delivery Photos – AMZL often includes a photo of where the package was delivered.
Look for the “Out for Delivery” Update – This indicates same-day delivery in most cases.
Contact Amazon Support Quickly – For lost or delayed packages, act promptly via chat or phone.
How to Identify an Amazon Logistics Tracking Number
Amazon Logistics tracking numbers typically begin with "TBA" followed by a string of numbers (e.g., TBA123456789000). These numbers are unique to Amazon and cannot be tracked through external couriers or universal postal sites.
Amazon Logistics Tracking Number Format
Format Example: TBA123456789000
Prefix: Always starts with "TBA"
Length: Typically 17 characters
Type: Amazon-only proprietary format
Where to Find: Under your order details in your Amazon account
Amazon Logistics Tracking Status Guide
Here are common statuses you might see:
Status | Meaning |
|---|---|
Shipped | The item has left the warehouse. |
Out for Delivery | The package is on its way to your address. |
Delivered | The package has been delivered (check delivery photo if available). |
Delayed | There is a delay in delivery, often due to weather or traffic. |
Delivery Attempted | A delivery was attempted but unsuccessful. |
Package Undeliverable | The courier was unable to deliver and the package is being returned. |
Amazon Logistics Tracking Service
Amazon Logistics provides real-time tracking updates through its app and website. You can track exact delivery windows, view delivery photos, and even see the location of the driver as they approach in some areas.
Key Features:
Real-time driver tracking (in certain regions)
Photo proof of delivery
Multiple notification channels
“Map Tracking” via app
Benefits:
Improved accuracy and transparency
Reduced theft/misplacement risk
Enhanced customer communication
Tracking Details:
Trackable only on Amazon.com or the Amazon app. Third-party tracking tools do not support TBA numbers.
Amazon Logistics Products and Shipment Services
Amazon Prime Same-Day Delivery Tracking
Amazon Prime Same-Day Delivery provides ultra-fast delivery of eligible products, often within hours of ordering.
Key Features:
Same-day delivery for orders placed by the cutoff time
Available in major metropolitan areas
Free for Prime members on qualifying orders
Benefits:
Instant gratification for urgent purchases
Priority handling by Amazon Logistics drivers
Tracking Details: Real-time updates through the Amazon app, including driver approach tracking and delivery photo.
Amazon Prime One-Day and Two-Day Delivery Tracking
These are the core benefits of Prime membership, offering reliable delivery within one or two business days.
Key Features:
Broad availability across most product categories
Nationwide coverage
Free for Prime members
Benefits:
Consistent, fast shipping
Reduced need for physical store trips
Tracking Details: Live updates via Amazon and optional SMS notifications.
Amazon Fresh and Whole Foods Delivery Tracking
For grocery orders, Amazon Logistics manages refrigerated delivery to ensure freshness.
Key Features:
Time-slotted delivery windows
Temperature-controlled transport
Available in select cities
Benefits:
Convenient grocery delivery
Real-time delivery tracking and updates
Tracking Details: Trackable via the Amazon app with real-time GPS for some areas.
Amazon Hub Locker and Counter Pickup Tracking
This service allows customers to pick up packages from secure self-service lockers or staffed counters.
Key Features:
Delivery to lockers/counters instead of home
Secure pickup with one-time codes
Available nationwide
Benefits:
Avoids missed deliveries
Useful for apartment dwellers or travel
Tracking Details: Tracking ends when delivered to locker. Customer gets an email/code for retrieval.
Amazon Global Shipping Tracking
Amazon Logistics handles part of international shipments for select routes.
Key Features:
Cross-border deliveries for eligible items
Customs clearance and duties handled during checkout
Estimated delivery time shown upfront
Benefits:
Transparent international shipping
Reliable tracking with Amazon support
Tracking Details: Mixed tracking: Amazon for initial segment, then local partners take over.
Summary Comparison Table
Service | Key Features | Benefits | Tracking Availability |
|---|---|---|---|
Prime Same-Day Delivery | Same-day, Prime-exclusive | Ultra-fast delivery | Amazon app & web |
Prime One/Two-Day Delivery | Free with Prime, fast national shipping | Fast, reliable | Real-time tracking |
Fresh & Whole Foods Delivery | Temperature control, grocery slots | Grocery convenience | GPS + app tracking |
Hub Locker/Counter Pickup | Secure pickup locations | Missed delivery solution | Ends on locker delivery |
Global Shipping | International, customs managed | Seamless global orders | Mixed (Amazon + partners) |
Amazon Logistics International Tracking
Amazon handles international deliveries through a mix of Amazon Logistics and third-party partners. Only the initial leg is trackable via TBA numbers. Once handed off internationally, you may receive a separate tracking number from a local courier.
Amazon Logistics Registered and Unregistered Mail Tracking
Amazon does not use traditional registered/unregistered mail terms. However:
Registered (tracked): All Amazon Logistics packages are tracked.
Unregistered (untracked): Not applicable; even low-cost items have basic tracking through Amazon.
Benefits of Using Amazon Logistics
Full integration with your Amazon account
Consistent delivery performance
Real-time updates and photo confirmation
Streamlined resolution of delivery issues via Amazon's support
Expanded delivery options (lockers, weekend, holidays)
Amazon Logistics and Integration with E-commerce Platforms
Amazon Logistics is currently exclusive to Amazon orders. It is not available to third-party e-commerce platforms. However, Amazon FBA sellers benefit from Amazon Logistics' efficiency and delivery guarantee, boosting customer trust and satisfaction.
Delayed or Lost Shipments
If your package is delayed or marked delivered but not found:
Check for a delivery photo or locker drop.
Contact neighbors or building staff.
Use Amazon’s “Where’s my stuff?” help feature.
Contact Amazon Support via chat or phone – they often issue immediate refunds or replacements.
Amazon Logistics Delivery Time Estimates
Delivery Type | Estimated Time |
|---|---|
Prime Same-Day | By 10 PM same day if ordered by cutoff |
Prime One-Day | Next business day |
Prime Two-Day | Two business days |
Amazon Fresh | Selected time slot |
International | Varies by country (shown during checkout) |
Amazon Logistics Loyalty Programs
While not a separate loyalty program, Amazon Prime is closely tied to Amazon Logistics. Prime members receive:
Free expedited shipping
Exclusive access to Amazon Logistics services
Priority delivery slots and reduced delivery fees
Returns Management with Amazon Logistics
Amazon Logistics handles pickups for eligible returns and provides printable QR codes for drop-off at Amazon Hubs, Whole Foods, and UPS Stores. Real-time return tracking is available in your order details.
How to Contact Amazon Logistics Tracking Support
You can contact support directly via:
Amazon App > Help > Contact Us
Amazon Website > Orders > Problem with Order
Phone Support: Initiated from your account (callback method)
Company Overview
Amazon Logistics was launched in 2015 as a part of Amazon’s initiative to gain more control over last-mile delivery. By building a network of independent delivery service providers (DSPs), Amazon has created a scalable logistics network designed to support high-volume order fulfillment globally. Today, Amazon Logistics plays a central role in the company's Prime delivery promise and continues expanding into new markets and regions.