Redpack Mexico Tracking
Redpack is a Mexican express courier with a network unusually weighted toward the air: 86 air routes run alongside 60 land routes, feeding 7 operating centers and 85 stations that between them reach more than 18,000 postal codes across all 32 Mexican states. Redpack Mexico tracking spans that footprint on a fleet of over 800 vehicles, with the Express service committed at 24 to 48 hours and Metropolitano 24 HR delivering inside the metropolitan areas of Mexico City, Guadalajara and Monterrey within a day. Every shipment carries a fecha de Entrega Máxima, a maximum delivery date Redpack treats as its binding commitment. More than 130 retail counters (Puntos de Venta) sell prepaid waybills over the counter, take parcels in for dispatch, and hold them for collection under the Ocurre service, while the international product reaches more than 220 countries for both export and import.
Redpack Tracking Number Format
A Redpack tracking number is a plain 9-digit numeric string with no letters and no prefix. Redpack states the format explicitly in its own glossary.
"Número de guía: 9-digit number located on the shipping waybill to track it." (Redpack, Glossary, 2026.)
The Spanish term for the shipping label itself is the guía, which Redpack defines as "the label that is attached to all shipments and includes information on the origin and destination of the piece." The número de guía is the number printed on that label, and English-language sources for the same carrier call it the waybill number, the guide number, or simply the tracking number. All three mean the same 9-digit value, for example 123456789.
Redpack's tracker accepts more than one waybill at a time: numbers can be pasted in a single field separated by commas or spaces. It also offers a second lookup method for account holders, tracking by reference, which takes a customer number (número de cliente) plus the shipper's own reference for the consignment instead of a waybill. There is no separate international number series: an export or import handled by Redpack still travels on a Redpack waybill.
Where to Find Redpack Tracking Number
The 9-digit waybill number is generated when the label is created, which is usually before the parcel physically reaches Redpack. It appears in these places.
- Printed on the waybill label stuck to the parcel, next to the barcode.
- On the sender's copy of the waybill, kept as the shipping receipt.
- On the sales receipt issued at a Redpack Punto de Venta when a prepaid waybill is bought over the counter.
- In the shipping-confirmation email or order page of the online store that dispatched the parcel.
- In the shipping platform an account holder uses to print labels, alongside that platform's own internal shipment ID.
A store order number is not a waybill. Order IDs are issued by the merchant and carry no meaning inside Redpack's systems, so entering one returns nothing. Redpack does not ask for a postal code alongside the waybill, unlike several European carriers, so the number alone is enough to run a lookup.
Redpack Tracking Number Example
Only one identifier resolves in Redpack's tracker. The table below sets the waybill number against the other numbers that commonly appear on the same shipment and are mistaken for it.
| Format / Pattern | Typical length | Example pattern | What it indicates / where it is seen |
|---|---|---|---|
| Número de guía (waybill number), numeric only | 9 digits | 123456789 | The Redpack tracking number, documented in Redpack's glossary. Printed on the waybill label and on the sender's receipt. The only ID that returns movement scans. |
| Customer number plus shipper reference | Varies by account | account number + merchant reference | The "tracking by reference" lookup, used by account holders who track by their own consignment reference rather than by waybill. |
| Shipping-platform shipment ID | Varies, often alphanumeric | platform-specific | Commonly seen when a label is bought through a reseller platform rather than from Redpack directly. It identifies the shipment inside that platform, not inside Redpack, and does not resolve in Redpack's tracker. |
| Merchant order number | Varies | store-specific | The e-commerce order ID. Not a carrier number and not trackable on any courier network. |
Redpack publishes no prefix scheme, and the waybill carries no service code inside the number, so a 9-digit waybill for an Express parcel looks identical to one for an Ecoexpress parcel. The service is read from the label and the tracking detail, never from the number itself.
Redpack Tracking Status Guide
Redpack displays tracking as a step bar plus a dated list of movements, and the status labels are written in Spanish even for shipments crossing a border. The lifecycle below maps the labels a Redpack parcel passes through, from label creation to delivery, with the two statuses Redpack defines in its own FAQ (En preparación and Confiscado) taken verbatim from the company.
| Status | Description |
|---|---|
| En preparación (In preparation) | The waybill has been generated by the sender, but the parcel has not yet been handed over to Redpack. No physical scan exists yet, and the tracker will show no movement. |
| Recolectado (Collected) | Redpack has picked the parcel up at the sender's address (recolección) or taken it in over the counter at a Punto de Venta. This is the first physical scan. |
| En centro operativo (At operating center) | The parcel is being sorted at one of the 7 Redpack operating centers before being injected into a land or air route. |
| En tránsito (In transit) | The parcel is moving between stations on one of the 60 land routes or 86 air routes. Scans can be hours or a full day apart on long routes. |
| En ruta de entrega (Out for delivery) | The parcel is loaded on the final delivery vehicle for the destination address. Redpack notes a shipment can go out for delivery any day before the Maximum Delivery date. |
| Incidencia (Incident) | Redpack's own term for a situation arising during transport that "may alter the delivery date and may or may not be attributable to Redpack". It covers a wrong or incomplete address, an absent consignee, and a refused delivery. |
| Ocurre / en Punto de Venta (Held for pickup) | The parcel is waiting at a Redpack Punto de Venta for the consignee to collect it. Ocurre is the named service that "allows you to collect shipments directly at points of sale". |
| Confiscado (Confiscated) | The shipment has been seized by an authority. Redpack instructs the customer to call customer service and wait for the shipment to be released by the authorities. |
| Devuelto al remitente (Returned to sender) | Delivery could not be completed and the parcel is travelling back to the shipper, typically after repeated failed attempts or an uncollected Ocurre parcel. |
| Entregado (Delivered) | The parcel has been handed over and a proof of delivery with a signature is recorded against the waybill. |
Every Redpack shipment carries a fecha de Entrega Máxima (Maximum Delivery date), and that date, not the absence of a scan, is the reference point Redpack asks customers to use before raising a report.
Why Redpack Tracking Is Not Updating or Not Working
Redpack tracking not updating almost always has a mundane explanation, and the company's own guidance is to wait for the Maximum Delivery date rather than chase individual scans. The stages below are where a Redpack waybill most often appears to stall.
Awaiting the first scan. A waybill number exists as soon as the sender prints the label, which can be days before the parcel is handed over. Redpack's FAQ is explicit about what this looks like in the tracker: "It means that the guide has been generated by the sender, but the package has not been delivered to Redpack's facilities for shipment." (Redpack, FAQs, 2026.) A number that returns En preparación is not broken; the parcel has not entered the network.
In transit between stations. Redpack scans at operating centers and stations, not continuously. A parcel crossing the country on a land route can go a full working day without a new event, and an Ecoexpress consignment quoted at 48 to 96 hours may show two scans in total.
The status has not changed at all. Redpack's answer to this is to do nothing yet: "It is advisable to wait for the Maximum Delivery date on your shipment. In this case you do not need to contact Redpack." (Redpack, FAQs, 2026.) The company only treats a shipment as late once that date has passed.
An incidencia was recorded. An incident status means an address problem, an absent consignee, or a refused delivery has interrupted the route. The parcel is usually held at the destination station or moved to a Punto de Venta for collection, and the delivery date shifts.
The parcel is confiscated. Random inspections by Mexican authorities happen at Redpack facilities and at road checkpoints. A Confiscado status stops all movement until the shipment is released, and Redpack's instruction is to call customer service on 55 3682 4040 and to switch on shipment notifications.
Wrong number entered. Redpack's tracker expects the 9-digit waybill. A store order ID, a reseller platform's shipment ID, or a truncated waybill returns no result and looks like a system fault when it is a data-entry problem.
Genuinely late. Once the Maximum Delivery date has passed, Redpack asks for a single report, filed by phone on 55 3682 4040 or through the contact section of its website. Where the parcel was sent by an online store, the sender should be contacted first: the shipper is Redpack's contracting party, and the shipper is who Redpack answers to on a claim.
Services and Delivery Times Compared
Redpack sells three domestic services and an international one, and each has a hard weight and dimension ceiling published in its service list. All of them are tracked on the same 9-digit waybill.
| Service | Delivery commitment | Max weight per piece | Size limit | Coverage |
|---|---|---|---|---|
| Express | 24 to 48 hours | 70 kg (actual or volumetric) | Up to 120 cm on one side | Nationwide, subject to postal-code coverage |
| Ecoexpress | 2 to 5 business days (48 to 96 hours) | 70 kg (actual or volumetric) | Up to 120 cm on one side | Nationwide, subject to postal-code coverage |
| Metropolitano 24 HR | 24 hours | 15 kg (actual or volumetric) | Up to 30 cm on one side | Metropolitan areas of Mexico City, Guadalajara and Monterrey only |
| International Courier (documents) | 1 to 4 days by air | 0.5 to 2 kg | Documents with no commercial value | More than 220 countries, export and import |
| International Parcel | 1 to 4 days by air | 68 kg (150 lb) | 120 x 80 x 80 cm per piece | More than 220 countries, export and import |
| Carga consolidada (LTL) | Quoted per lane | Palletized freight | Pallet dimensions | Shared-truck freight, quoted through a sales account |
Chargeable weight is the higher of actual and volumetric weight, and Redpack calculates volumetric weight as length x width x height in centimetres divided by 5000. A fuel surcharge applies to every service as a percentage recalculated monthly from the jet-fuel and diesel prices published by PEMEX, so a quote given in one month will not match the same shipment in the next.
Delivery and Transit Times Across Mexico
Redpack's published commitments run from 24 hours on a Metropolitano parcel to 5 business days on Ecoexpress, and the real spread inside those bands is driven by whether the destination postal code sits on an air route or a land route. The ranges below are estimates for planning, not guarantees; the binding figure for any single shipment is the Maximum Delivery date shown on its waybill.
| Route type | Express (estimate) | Ecoexpress (estimate) |
|---|---|---|
| Within a metro area (Mexico City, Guadalajara, Monterrey) | Next business day, or 24 hours on Metropolitano | 2 to 3 business days |
| Major city to major city on an air route (for example Mexico City to Monterrey, Guadalajara, Tijuana) | 24 to 48 hours | 2 to 4 business days |
| Major city to a regional town served by a land route | 48 hours | 3 to 5 business days |
| Remote or low-density postal codes at the edge of the 18,000-code footprint | 48 hours or more, subject to coverage check | 4 to 5 business days |
Coverage is not uniform across the 32 states, and Redpack's own instruction is to test a lane before shipping: entering the origin and destination postal codes in the coverage tool returns the service types and the delivery time available for that specific pair. Delivery runs Monday to Friday, with Saturday available in selected regions on international shipments for an extra fee.
Collection, Ocurre Pickup, and Failed Deliveries
Redpack operates more than 130 Puntos de Venta nationwide, and those counters do three jobs: they sell prepaid waybills, they accept parcels for dispatch, and they hold parcels for collection under the Ocurre service. No Redpack account is needed to send a parcel, since prepaid waybills can be bought at a counter or online at redpackstore.com.
Collection at the sender's address (recolección) is booked through Redpack's extranet and is the normal route for account holders and online stores. Parcels held for pickup sit at the Punto de Venta chosen for the destination, and the branch finder on Redpack's site returns the nearest counters for a given postal code.
When something goes wrong, Redpack channels everything through a single report. A signature on the proof of delivery that the consignee does not recognise, a Maximum Delivery date that has passed, and a confiscated shipment are all handled by filing one report on 55 3682 4040 or through the contact form, and Redpack is explicit that only one report should be raised per case. Opening a Redpack account, which is what a regular shipper needs for volume pricing and LTL freight, runs through the sales line on 55 4423 0800 and requires an up-to-date RFC tax certificate, official ID, proof of address no older than 3 months, three commercial references, and a recent bank statement.
Prohibited items are refused at the counter, and Redpack warns that authorities inspect its facilities and run random road checks. The banned list is built around dangerous goods for air transport: explosives, materials that decompose or ignite under heat, pyrophoric liquids, certain radioactive configurations, and infected live animals. Counter staff are entitled to inspect the contents of a parcel before accepting it.
Which Countries Does Redpack Deliver To?
Redpack international tracking runs on the same 9-digit waybill as a domestic parcel, and Redpack's international service reaches more than 220 countries for both export and import, with defined transit commitments of 1 to 4 days by air. Domestically, the network is the more precise number: more than 18,000 postal codes across all 32 Mexican states, served from 7 operating centers and 85 stations.
Domestic coverage is densest along the corridors the air routes serve: Mexico City and the State of Mexico, Nuevo León (Monterrey), Jalisco (Guadalajara), Querétaro, Puebla, Guanajuato (León, Celaya, Silao), Coahuila (Saltillo), Baja California (Tijuana), and the border cities of Tamaulipas (Reynosa, Nuevo Laredo). Sparse and mountainous municipalities in Chiapas, Oaxaca, and Guerrero are where a postal code most often falls outside the regular footprint, and where Correos de México, which is obliged to serve the whole country as the national postal operator, still reaches addresses a private courier will not quote.
Internationally, Redpack sells an export and an import product rather than a foreign delivery network of its own. Documents move as International Courier at 0.5 to 2 kg, and goods move as International Parcel up to 68 kg (150 lb) and 120 x 80 x 80 cm per piece, with customs clearance and advisory included in the service. On the ground abroad, a Redpack international shipment is completed by a partner network, which is why the tracking detail for an export can go quiet between the Mexican departure scan and the destination-country delivery scan.
- Domestic: all 32 states, more than 18,000 postal codes, 60 land routes and 86 air routes.
- North America: United States and Canada, the two markets Mexican customs treats differently for import tax purposes.
- Latin America: Colombia, Chile, Peru, Argentina, Brazil, Panama.
- Europe: Spain, Germany, France, the United Kingdom, Italy, the Netherlands.
- Asia Pacific: China, Japan, South Korea, India, Australia.
For a time-critical international parcel, shippers in Mexico routinely compare Redpack against the integrators that fly their own aircraft end to end, DHL Express, FedEx, and UPS, whose networks carry the parcel and the tracking record on a single number all the way to the door.
Cross-Border Customs and Import Taxes
Mexico's courier import rules changed twice in 18 months, and the current global tax rate on a courier import from a country without a Mexican trade agreement is 33.5%. Baker McKenzie's Global Import Blog recorded the change when it was published in the Diario Oficial de la Federación on 28 July 2025.
"As of August 15, 2025 the global rate that must be paid when importing goods into Mexico using the services of a courier company will be increased from 19% to 33.5%." (Baker McKenzie, Global Import Blog, 29 July 2025.)
The rate a parcel actually attracts depends entirely on where it was shipped from. Goods sent from the United States or Canada keep a de minimis: up to USD 50 in value they clear free of duty and VAT, with only the customs processing fee; from USD 50 to USD 117 a 17% rate applies; above USD 117 the rate is 19%. Panama, Pacific Alliance, and CPTPP partners have a de minimis of just USD 1, which in practice means none. Everything else, including the China-origin parcels that dominate low-value e-commerce imports, falls under the 33.5% global rate regardless of value.
Duties and taxes on an import are the consignee's liability unless the sender has prepaid them, and clearance is where an inbound tracking record stalls: a parcel can clear in a day or sit for one to three weeks if it is pulled for inspection or valuation. Redpack's international service includes customs clearance and advisory, so the waybill keeps updating through the process, but no scan movement during clearance is normal rather than a fault. A shipment seized by an authority moves to the Confiscado status and stops until it is released.
Marketplace Collaborations
Mexican e-commerce reached MXN 941 billion in 2025, growing 19.2% year on year across 77.2 million digital buyers, which is roughly 17.7% of all retail sales (AMVO, Estudio de Venta Online, 2026). Two platforms take most of that volume, and neither of them hands its parcels to Redpack by default.
Mercado Libre runs its own logistics arm, Mercado Envíos, and has built physical assets to go with it, including the Meli Air fleet with a hub in Querétaro, so a Mercado Libre order in Mexico is normally carried by Mercado Envíos Full, Mercado Envíos Flex, or a contracted external carrier chosen by the seller. Amazon México operates the same way through Amazon Logistics, supplemented by contracted couriers. Redpack sits in the third lane: it is one of the carriers a Mercado Libre or Amazon seller can choose when they ship the order themselves rather than through the marketplace's own network, and it is offered as a rate option inside the Mexican shipping platforms that merchants use to buy labels.
That position is deliberate. Traxión cut Redpack's business-to-consumer last-mile operation back sharply in the second quarter of 2024, taking MXN 25 million in one-off costs and redirecting the resources into business-to-business freight, after describing the consumer parcel market as a competitive environment with no sign of normalising. By the end of 2023 Redpack's last-mile fleet already averaged 720 vehicles with roughly 90% exposure to B2B. The practical consequence for anyone tracking a parcel today: a Redpack waybill in an inbox is far more likely to come from a company shipment or a merchant-shipped online order than from a marketplace's in-house delivery network.
Redpack supports that merchant traffic with an integration layer rather than a marketplace deal: a REST API and legacy SOAP web services for label generation, electronic waybill printing, tracking by reference for account holders, transactional email to the consignee, and a mobile app that runs the same waybill lookup as the website.
About Redpack
Redpack was founded in 1994 and has been a subsidiary of Grupo Traxión SAB de CV since 2018, when the listed group bought it to enter the courier and parcel market. The company employs more than 1,700 people, runs 7 operating centers, 85 stations, and over 800 vehicles for line-haul and last-mile work, and is certified to ISO 27001, recertified in 2023.
Grupo Traxión is one of the largest logistics operators in Mexico, and Redpack sits inside a much bigger machine: as of the third quarter of 2025 the group ran an average fleet of 11,069 units and more than 1.04 million square metres of third-party logistics space. Traxión closed its purchase of Solística from Grupo FEMSA on 1 July 2025 for MXN 4,040 million, immediately reselling the Brazilian and Colombian operations and keeping the Mexican business, which pushed group logistics infrastructure past 1.1 million square metres.
Redpack's own trajectory inside that group has narrowed rather than grown. The 2024 decision to shrink the consumer last-mile parcel business left a carrier weighted towards corporate shipping, LTL consolidated cargo, and merchant e-commerce, still selling prepaid waybills over the counter at more than 130 Puntos de Venta and still publishing a full price and service list for 2026. Customer service runs on 55 3682 4040 and new accounts on 55 4423 0800. Full service details are published on redpack.com.mx; the courier import tax rules referenced above come from Baker McKenzie's Global Import Blog, the e-commerce market figures from AMVO, the group figures from Grupo Traxión, and the 2024 B2C decision was reported by Bloomberg Línea.
Redpack Mexico Common Questions:
How do I track a Redpack parcel?
Enter the 9-digit waybill number in the tracker on this page to see the movement history recorded against the shipment. You can also use the Rastreo (tracking) section of redpack.com.mx or the Redpack mobile app. Redpack accepts several waybills at once: paste the numbers into the field separated by commas or spaces.
What does a Redpack tracking number look like?
It is a plain 9-digit number with no letters and no prefix, for example 123456789. Redpack defines it in its glossary as a "9-digit number located on the shipping waybill to track it". A number with letters in it is not a Redpack waybill; it is usually the internal shipment ID of the platform that printed the label.
Where do I find my Redpack tracking number?
It is printed on the waybill label attached to the parcel, next to the barcode, and on the sender's copy of the waybill. If you bought a prepaid waybill at a Redpack Punto de Venta, it is on the counter receipt. If an online store shipped your order, it is in the dispatch email or on the order page in your account.
Why is my Redpack tracking not updating?
The most common reason is that the label exists but the parcel does not yet: a shipment showing En preparación means, in Redpack's own words, that "the guide has been generated by the sender, but the package has not been delivered to Redpack's facilities for shipment". Once moving, a parcel is scanned at operating centers and stations rather than continuously, so a day without an event is normal. Redpack's advice is to wait for the fecha de Entrega Máxima (Maximum Delivery date) shown on your shipment before contacting them.
My Redpack shipment is stuck and the Maximum Delivery date has passed. What now?
File one report, either by calling customer service on 55 3682 4040 or through the Contacto section of redpack.com.mx. Redpack asks for a single report per case, not repeated ones. If an online store sent the parcel, contact the seller first: the seller is Redpack's contracting customer and is the party Redpack will deal with on a claim.
Is Redpack tracking down, or is my number just not working?
Before assuming an outage, check that you are entering the 9-digit waybill and not the store's order number or a shipping platform's shipment ID, neither of which resolves on Redpack. A freshly created label can also return no result for a day or more, because tracking only becomes meaningful once Redpack has physically taken the parcel in.
What does "En preparación" mean on Redpack tracking?
It means the sender has generated the waybill but has not yet handed the parcel to Redpack. No physical scan exists, so no movement is shown. The status changes once the parcel is collected from the sender or dropped at a Punto de Venta.
What does "Confiscado" mean and what should I do?
It means an authority has seized the shipment, which happens because Mexican authorities inspect courier facilities and run random road checks. Redpack instructs customers to call customer service on 55 3682 4040, activate shipment notifications, and wait for the shipment to be released by the authorities. Movement stops until then.
Can I track a Redpack shipment without the guía number?
Account holders can, using Redpack's tracking-by-reference lookup: it takes the customer number (número de cliente) plus the shipper's own reference for the consignment instead of a waybill. Everyone else needs the 9-digit waybill number.
How do I get email notifications for a Redpack shipment?
Track the waybill in the Rastreo section of redpack.com.mx, then use the "Solicitar notificaciones" (Request notifications) option in the lower right of the result, enter your name and email, and submit. Redpack then emails you when the shipment records a movement.
How long does Redpack take to deliver?
Express is committed at 24 to 48 hours, Ecoexpress at 2 to 5 business days (48 to 96 hours), and Metropolitano 24 HR at 24 hours inside the metropolitan areas of Mexico City, Guadalajara, and Monterrey. International shipments move in 1 to 4 days by air, before customs. The binding date for any individual parcel is the Maximum Delivery date printed against its waybill.
What is the maximum weight Redpack will carry?
Express and Ecoexpress take up to 70 kg per piece, actual or volumetric, with no side longer than 120 cm. Metropolitano 24 HR is capped at 15 kg and 30 cm. International parcels go up to 68 kg (150 lb) and 120 x 80 x 80 cm. Redpack charges whichever is higher, the actual weight or the volumetric weight, calculated as length x width x height in cm divided by 5000.
Can I collect a Redpack parcel at a branch instead of waiting at home?
Yes, through the Ocurre service, which Redpack describes as a service that "allows you to collect shipments directly at points of sale". The parcel is held at a Redpack Punto de Venta for collection; there are more than 130 of them nationwide, and the branch finder on redpack.com.mx returns the nearest ones for a postal code.
Do I need a Redpack account to send a parcel?
No. Prepaid waybills can be bought online at redpackstore.com or over the counter at any Redpack Punto de Venta. An account is only needed for volume pricing, scheduled collections, and consolidated LTL freight; opening one goes through the sales line on 55 4423 0800 and requires an RFC tax certificate, official ID, proof of address no older than 3 months, three commercial references, and a recent bank statement.
Does Redpack ship internationally?
Yes. Redpack sells an export and an import service covering more than 220 countries, split between International Courier for documents of 0.5 to 2 kg and International Parcel for goods up to 68 kg, with customs clearance and advisory included. Air transit is quoted at 1 to 4 days before customs. Delivery abroad is completed by a partner network, so scans can go quiet between the Mexican departure and the destination-country delivery.
Will I have to pay tax on a parcel imported into Mexico?
Almost certainly, unless it came from the United States or Canada and is worth under USD 50. Since 15 August 2025 the global rate on a courier import from a country without a Mexican trade agreement is 33.5%. From the US or Canada, USD 50 to USD 117 attracts 17% and above USD 117 attracts 19%. Duties and taxes are the recipient's liability unless the sender prepaid them.
What is the Redpack customer service number?
Customer service is 55 3682 4040, and the sales line for opening an account is 55 4423 0800. Reports about a missing parcel, an unrecognised signature on the proof of delivery, or a confiscated shipment go through either the phone line or the Contacto section of redpack.com.mx.
Is Redpack still delivering, and who owns it?
Redpack is operating and publishes a 2026 price and service list. It has been owned by Grupo Traxión, the listed Mexican transport group, since 2018. In 2024 Traxión sharply reduced Redpack's consumer last-mile parcel business and refocused it on business-to-business freight and merchant-shipped e-commerce, so most Redpack waybills today come from company shipments and online-store dispatches rather than from a marketplace's in-house delivery network.
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