Sendle Tracking

Sendle tracking lets you follow a Sendle parcel from pickup to delivery using the carrier's reference number. Sendle was a door-to-door parcel service built for small businesses and online sellers in Australia, the United States, and Canada, and it routed every shipment through partner courier networks rather than its own trucks. To check a shipment, paste the Sendle reference number into the tracker at the top of this page and you will see the latest scan and status for that parcel.

One important note before you track: Sendle ceased operations in January 2026 and entered liquidation in February 2026, so its own booking and tracking portal may be intermittent or offline.

Sendle Tracking Number Format

A Sendle tracking number, called a Sendle reference number, is a 6 to 8 character alphanumeric code that always begins with the capital letter "S". It is generated by Sendle when a booking is created, and it is the single identifier that follows the parcel across whichever partner carrier physically moves it. Unlike a postal operator, Sendle did not issue a 13-character UPU S10 number of its own; the reference is Sendle's internal booking ID.

Because Sendle was an aggregator, a single parcel often carried two identifiers: the Sendle reference number (starting with "S") and a separate carrier tracking number issued by the last-mile partner such as USPS in the United States. When you track the Sendle reference, the status you see is assembled from scans reported by that underlying partner courier. The reference is case-sensitive in some lookups, so keep the leading "S" capitalized.

Where to Find Sendle Tracking Number

The Sendle reference number is issued the moment a booking is created, and it appears in several places for both the sender and the recipient:

• The booking confirmation email Sendle sent to the sender.
• The shipping notification email sent to the recipient when the sender added their email at booking.
• The sender's Sendle dashboard, listed under the order.
• The parcel label, printed alongside the partner carrier's own barcode.

Senders who added the recipient's email address at booking let the recipient receive tracking links automatically; if no email was added, the recipient can still track using the reference number alone. Do not confuse the Sendle reference (which starts with "S") with the separate order ID from the marketplace or store where the item was bought, or with the partner carrier's own tracking number.

Sendle Tracking Number Example

The table below shows the documented Sendle reference-number patterns and real example formats. The prefix "S" is the only fixed character; the remaining characters are a random-looking mix of letters and digits, so the body of the code does not indicate the service level or destination on its own.

If your number does not start with "S" and is, for example, a 20 to 22 digit USPS Tracking number or an Aramex number, you are looking at the partner-carrier identifier rather than the Sendle reference. Both should resolve to the same parcel.

Sendle Tracking Status Guide

Sendle tracking statuses describe the parcel's journey in plain language, with updates pushed from the partner courier that is carrying the item. The table below explains the main events you may see on a Sendle parcel record.

What to Do If a Sendle Parcel Is Delayed, Stuck, or Not Updating

If a Sendle reference number shows no movement for several days, the most common cause was a scan gap at a partner-carrier handoff rather than a lost parcel. Sendle relied on networks like USPS, Couriers Please, Aramex, and DHL, and a parcel could sit between scans while moving between two of those systems.

Given Sendle's January 2026 shutdown, live support and new claims are no longer being handled the way they were when the company was trading. For an in-flight parcel, your best lever now is the underlying partner carrier: if you can identify the last-mile tracking number (for example a USPS number in the US), track it directly on that carrier's site for the most current scan. For parcels that show "Delivered" but were not received, check with neighbors and any safe-drop location noted on the record before treating the item as lost.

Sendle Services and Delivery Times Compared

Sendle sold flat-rate, door-to-door parcel services aimed at small businesses, with delivery handled by whichever partner carrier was most efficient for the size, weight, and route. The table below compares the main services and their typical delivery windows in the United States, where Sendle's last active operations were based.

All Sendle timeframes were estimates rather than guarantees. As Sendle stated on booking, the estimated delivery window "gives an idea of how long parcels typically take" but "isn't a guaranteed delivery date."

Sendle Delivery and Transit Times by Region

Sendle's domestic delivery speed depended on the partner network in each country. In the United States, Sendle Preferred parcels typically arrived in 1 to 5 business days, with the fastest routes inside a metro area and the longest on coast-to-coast lanes. In Australia, where Sendle began, delivery ran through partners such as Couriers Please and Aramex, and metro-to-metro parcels generally moved faster than parcels to regional postcodes.

International transit times varied widely by destination and customs handling. A parcel from the United States to a nearby market like Canada cleared faster than one to Asia Pacific or Europe, where export and import processing added days. Because Sendle handed parcels to local postal and courier operators for the final leg, the destination country's own network largely determined the last-mile speed.

Sendle Parcel Sizes, Weight Limits, and Claims

Sendle's US domestic service accepted parcels up to 70 lb and up to 11,629 cubic inches in volume, which covered most small-business e-commerce items. International parcels were capped at a smaller 20 lb maximum, and specific lanes were tighter still: shipments from Canada to the United States were limited to 4.4 lb (2 kg) with a maximum total of dimensions of 35 in (89 cm).

For lost or damaged parcels, Sendle offered cover up to a stated limit per parcel and a claims process run through its support team while the company was trading. With Sendle in liquidation as of February 2026, new claims are no longer processed in the normal course, and recovery for outstanding parcels or refunds falls under the liquidation rather than ordinary customer support.

Which Countries Does Sendle Deliver To?

Sendle delivered to more than 180 countries and territories worldwide through partner courier and postal networks. Its own pickup operations were concentrated in three home markets: Australia (its founding market), the United States, and Canada. Within those countries Sendle offered nationwide coverage, collecting from sender addresses in metro and many regional areas and routing through local depots.

For international shipments, Sendle acted as the booking and first-mile layer, then handed parcels to the destination country's postal or courier operator for customs clearance and final delivery. Representative destination groups Sendle served included:

• Domestic: Australia, United States, Canada.
• North America: United States, Canada, Mexico.
• Europe: United Kingdom, Germany, France, Ireland, Netherlands.
• Asia Pacific: New Zealand, Singapore, Japan, Hong Kong.
• Wider network: 180+ countries and territories reachable through partner handoff.

Australian senders often compared Sendle against the national carrier Australia Post, while in Canada parcels frequently completed their last leg through Canada Post.

Sendle's Delivery Partners and International Handoff

Sendle did not run its own fleet; it aggregated demand and bought capacity from established carriers. In the United States, Sendle most often used USPS for the final leg, choosing it when it was the most cost-effective option for a parcel's size, weight, and destination. In Australia, the physical pickup and delivery was handled by partners including Couriers Please and Aramex, and some lanes used DHL.

This partner model is why a Sendle parcel shows two numbers and why tracking updates can lag at the moment of handoff. When a Sendle reference is scanned into a partner network, that carrier's events flow back into the Sendle record. For international parcels, the handoff happens at the export gateway, after which the destination country's postal operator handles customs and delivery, which is the same framework national posts use for inbound mail.

What Is Sendle?

Sendle was an Australian parcel-delivery company founded on 1 September 2014 in Sydney by James Bradfield Moody, Sean Geoghegan, and Craig Davis. It did not start as a logistics company: it began as a giving marketplace for unwanted goods, and the founders found that moving items between people mattered more than the items themselves, which pointed them toward shipping.

In 2015 Sendle became Australia's first carbon-neutral delivery service, and it later described itself as the first courier to offer fully carbon-neutral services across Australia, the United States, and Canada. Its model reduced emissions by filling existing courier vehicles more efficiently and purchasing carbon offsets for every parcel, and it operated as a certified B Corporation focused on small-business shipping. Over roughly 12 years the company raised about US$100 million in funding.

Sendle's collapse followed a troubled merger. In August 2025 Sendle combined with two US logistics firms, ACI Logistix and FirstMile, to form the California-based FAST Group. Its lead investor later said the financial picture had been misrepresented:

"Since the merger it has emerged that ACI Logistix was not current on its financial obligations at the time of the merge, contrary to representations made to Federation during the due diligence process." (Federation Asset Management, 2026.)

FAST Group's directors voted to cease operations on 10 January 2026, and on 11 January 2026 Sendle stopped accepting new bookings, posting a banner on its Australian and Canadian sites:

"As of January 11 2026, Sendle will be halting all bookings for parcel pickup and delivery." (Sendle, 2026.)

Sendle officially entered liquidation on 25 February 2026, with Shaun Fraser and Jason Preston of McGrathNicol appointed as liquidators, ending the service. For anyone holding a Sendle reference number from a 2025 or early-2026 shipment, the tracking information above explains how to read the record and where the parcel was handed off.

Sendle Marketplace Collaborations

Sendle was built around online sellers, so it integrated directly with the major e-commerce platforms and marketplaces its customers used. Sellers could connect their storefront and book Sendle labels without re-entering order details, then offer carbon-neutral delivery to buyers.

Sendle's documented integrations spanned marketplaces and platforms including eBay, Etsy, Amazon, Shopify, WooCommerce, and Squarespace. Sellers could also connect Sendle as a carrier inside third-party shipping software such as ShipStation, Starshipit, Shiptheory, and EasyShip, which let them sync orders from multiple marketplaces and batch-print labels. For high-volume merchants, Sendle's developer API allowed a custom store to quote, book, and consign Sendle shipments programmatically.

Because Sendle delivered for sellers on platforms like eBay, Etsy, and Amazon, a parcel arriving with a Sendle reference number was typically the fulfilment of a marketplace order. With Sendle's 2026 closure, sellers on those platforms have moved to other carriers, but historical Sendle references on past marketplace orders still follow the format and statuses described above.