Turkey Post (PTT) Tracking
Turkey Post (PTT) tracking lets you follow letters, registered items, parcels, and cargo as they move through the network of Türkiye's national postal operator. PTT, short for Posta ve Telgraf Teşkilatı (the Post and Telegraph Organization), handles everything from a registered letter sent across Istanbul to an EMS parcel shipped to another continent. With a single tracking number you can see where your item is and what stage it has reached, and on InstantParcels you can do it for PTT and dozens of other carriers in one place.
How to Track a PTT Package
To get the clearest updates on a Turkey Post shipment, keep these tips in mind:
Copy the tracking number exactly as it appears, including the two letters at the start and the letters TR at the end. One wrong or missing character will stop the tracker from finding your item.
Allow time for the first scan. A number often becomes active a few hours after the item is accepted at a PTT branch, not the moment the label is printed.
Track international parcels on InstantParcels so you can follow the shipment on both the PTT side and the destination carrier side from one screen.
How to Identify a PTT Tracking Number
Most trackable PTT items use the Universal Postal Union (UPU) S10 international format: two letters, nine digits, and the country code TR (for example, RR123456789TR). You can find this number:
On the receipt handed to you at the PTT counter, printed next to the barcode.
In the shipping or dispatch confirmation email from an online store.
On the label or sticker attached to the parcel itself.
Domestic PTT Kargo shipments may instead use a longer all-numeric barcode rather than the two-letter S10 format. Both types can be entered into the tracker.
PTT Tracking Number Formats
The two letters at the start of an S10 number indicate the service type. Common PTT prefixes include:
RR, RA, RB (and similar R-prefixes): Registered mail (Taahhütlü), used for tracked letters and documents.
CP: International postal parcels (Koli).
EE: EMS (Express Mail Service) international items.
LP and other prefixes: Other domestic or registered services.
In every case the structure is the same: AA 123 456 789 TR, where AA is the service code, the nine digits are the unique item number, and TR confirms Türkiye as the country of origin.
PTT Tracking Status Guide
PTT status updates describe each stage of the journey. The most common ones mean:
Accepted / Posted: PTT has taken physical possession of your item at a branch or collection point.
In Transit / Processing: The item is moving between PTT processing centers.
Arrived at delivery office: It has reached the post office or distribution center that serves the recipient's address.
Out for Delivery: A courier is carrying the item to the delivery address.
Delivered: The item has been handed to the recipient. Registered and EMS items normally require a signature.
Held / Awaiting collection: Delivery was attempted or the item is waiting to be picked up at a PTT branch.
For international shipments you may also see customs-related statuses such as Held at customs or Released from customs, and an Item dispatched abroad (received at outward office of exchange) entry when the parcel leaves Türkiye.
Main PTT Services
PTT offers a range of postal and logistics services for both domestic and international shipping:
Registered Mail (Taahhütlü): Tracked, signed-for delivery of letters and documents, with greater security than ordinary mail.
APS (Acele Posta Servisi): A domestic priority courier service for urgent documents and small packages, typically delivered in 1-3 working days depending on distance.
PTT Kargo: Standard domestic cargo for heavier parcels and e-commerce goods, balancing cost and reliability.
EMS (Express Mail Service): The international express option, using the worldwide EMS network for faster delivery of documents and merchandise abroad.
Turpex: PTT's international logistics and express brand for cross-border parcels and e-commerce exports.
PTTAVM: PTT's e-commerce marketplace, whose orders are shipped and tracked through the PTT network.
Summary Comparison Table
Service Name | Typical Delivery Time | Tracking Included | Best For |
|---|---|---|---|
Registered Mail (Taahhütlü) | 2-7 business days (domestic) | Yes | Important letters and documents |
APS (Acele Posta Servisi) | 1-3 business days | Yes | Urgent domestic documents and small packages |
PTT Kargo | 2-5 business days | Yes | Domestic parcels and e-commerce goods |
EMS (international) | 3-10 business days (varies by country) | Yes | Fast international shipments |
International Parcel (Koli) | 1-4 weeks (varies by country) | Yes | Economical cross-border parcels |
PTT Delivery Time Estimates
Delivery times depend on the service and the distance involved:
Domestic standard mail and parcels: usually 2-7 business days.
APS priority courier: 1-3 business days within Türkiye.
EMS international: commonly 3-10 business days, depending on the destination country and customs.
Economy international parcels: can take anywhere from one to four weeks.
These are typical ranges rather than guarantees. Peak periods, weather, customs inspections, and remote destinations can all add time.
PTT International Tracking and Customs
For shipments leaving or entering Türkiye, PTT works with the postal operator in the destination country. An outbound parcel is scanned at a Turkish office of exchange, cleared through export customs, then flown or shipped abroad and handed over to the local carrier, for example USPS in the United States, Royal Mail in the United Kingdom, or Deutsche Post in Germany.
Because the S10 tracking number is recognized worldwide, the same RR or EE number can usually be tracked on both the PTT system and the destination carrier's system. InstantParcels links these together so you do not have to switch between websites. Note that international parcels may pass through import customs in the destination country, where duties or taxes can apply and cause a temporary hold.
Registered vs Ordinary Mail
Registered Mail (Taahhütlü): Provides a tracking number, end-to-end scanning, and a signature on delivery, which makes it suitable for valuable or important items.
Ordinary letter mail: Standard, unregistered mail generally does not include a tracking number and cannot be followed online.
Why People Use PTT
Nationwide coverage with a large branch network across Türkiye.
Affordable rates for both domestic and international shipping.
Free tracking on registered, express, and parcel services.
Access to the worldwide EMS and UPU postal networks for cross-border delivery.
Delayed or Lost PTT Shipments
If a PTT item appears delayed or lost:
Recheck the tracking number for typos and confirm enough time has passed for the next scan.
Track the item on InstantParcels to see the latest combined status from PTT and any partner carrier.
Contact PTT customer service or visit a local PTT branch with your receipt.
For registered, EMS, or insured items, ask about filing an inquiry or claim if the item does not arrive within the expected window.
How to Contact PTT
Online: Visit the official website at ptt.gov.tr.
Phone: Call PTT at +90 312 509 50 00.
In person: Visit any PTT branch for help with shipping, collection, or inquiries.
About PTT (Turkey Post)
PTT (Posta ve Telgraf Teşkilatı) is the national postal administration of the Republic of Türkiye. Its history reaches back to 1840, when the first postal organization was established in the Ottoman era, and it later added telegraph and telephone responsibilities. Today PTT focuses on postal, parcel, cargo, and logistics services, alongside financial and e-commerce activities, and it represents Türkiye in the Universal Postal Union.
No matter which PTT tracking number you have, whether it is a registered letter, an EMS parcel, or a domestic cargo shipment, you can always follow it with our universal postal tracker.
Turkey Post Common Questions:
How do I track a Turkey Post (PTT) package?
Enter your PTT tracking number into the InstantParcels search box and we will retrieve the latest status. Most PTT items use a number in the format of two letters, nine digits, and TR (for example RR123456789TR). Copy it exactly, including the letters at the start and end.
What does a PTT tracking number look like?
Trackable PTT items normally follow the UPU S10 standard: two letters, a nine-digit number, and the country code TR, such as EE123456789TR. The first two letters show the service type. Domestic PTT Kargo shipments may instead use a longer all-numeric barcode.
What do the letters at the start of a PTT tracking number mean?
The two opening letters identify the service. R-prefixes like RR, RA, and RB indicate registered mail (Taahhütlü), CP is used for international parcels, and EE is used for EMS express items. The TR at the end always confirms Türkiye as the country of origin.
Where can I find my PTT tracking number?
You will find it on the receipt given to you at the PTT counter (printed next to the barcode), in the shipping confirmation email from an online store, or on the label attached to the parcel.
How long does PTT delivery take?
Domestic standard mail and parcels usually arrive in 2-7 business days, while the APS priority courier delivers in 1-3 business days. International EMS commonly takes 3-10 business days, and economy international parcels can take one to four weeks depending on the destination and customs.
What is APS (Acele Posta Servisi)?
APS is PTT's domestic priority courier service for urgent documents and small packages. It typically delivers within 1-3 working days inside Türkiye, depending on the distance, and includes tracking.
What is the difference between registered mail and ordinary mail?
Registered mail (Taahhütlü) comes with a tracking number, end-to-end scanning, and a signature on delivery, which makes it suitable for important items. Ordinary letter mail is unregistered and generally cannot be tracked online.
Can I track a PTT EMS shipment internationally?
Yes. EMS items use an S10 number (usually starting with EE) that is recognized worldwide, so you can follow them on PTT and on the destination country's postal carrier. InstantParcels combines both sides of the journey on one screen.
What happens to my parcel when it leaves Türkiye?
PTT scans the item at a Turkish office of exchange, clears it through export customs, and then hands it to the postal operator in the destination country, for example USPS in the United States or Royal Mail in the United Kingdom. The same tracking number usually continues to work on the partner carrier's system.
Why is my PTT tracking not updating or stuck?
Tracking can pause for several reasons: the item is waiting for its next scan between processing centers, it is in transit on a long international leg, or it is held in customs. International parcels often show no movement while crossing borders and then jump straight to a later status. Recheck the number for typos, allow a few more days, and track on InstantParcels to see the combined PTT and partner-carrier status. If there is no update for an extended period, contact PTT with your receipt.
Why can't the tracker find my PTT number?
The most common cause is a typo. Make sure you included the two letters at the start and TR at the end, with no spaces or missing characters. A brand new number may also need a few hours to become active after the item is accepted at a PTT branch.
Does PTT tracking show customs status?
For international shipments you may see statuses such as Held at customs or Released from customs. If an item is held, it often means import duties or taxes are due in the destination country before delivery can continue.
My PTT package says delivered but I did not receive it. What should I do?
First check with other members of your household, neighbors, and any safe drop-off spot. For registered or EMS items a signature is normally recorded, so contact your local PTT branch or PTT customer service with your tracking number to confirm who signed for it and where it was left.
How do I contact PTT about a shipment?
You can reach PTT by phone at +90 312 509 50 00, through the official website at ptt.gov.tr, or in person at any PTT branch. Have your tracking number and receipt ready so staff can look up your item.
Where do I find my Turkey Post tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
Turkey Post package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
Turkey Post contact information:- Website: http://www.ptt.gov.tr/
- Phone: 90312509 50 00
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