How do I track a Mondial Relay parcel?

A Mondial Relay parcel is tracked with the shipment number created when the sender bought the label, entered together with the destination postal code on Mondial Relay's own tracking page or in the tracker at the top of this page. The number is purely numeric and runs to 8, 10 or 12 digits, written without spaces. Because Mondial Relay is an out-of-home carrier, the trail ends at a Point Relais (relay point) or a Locker rather than at a front door, so the status that matters most is not the delivery line but the one announcing that the parcel is available for collection, and the five-day countdown that starts with it.

Where the shipment number comes from and who issues it

Mondial Relay never issues the tracking number to the person waiting for the parcel; the number exists from the moment the sender buys the label, often several days before any scan. That is why a buyer can hold a valid 8, 10 or 12 digit reference that returns nothing: the label has been generated but the parcel has not yet been handed over at a relay point.

The reference reaches the recipient through one of four channels, and each one presents it differently.

• The seller's shipping confirmation. An email or SMS sent once the label is bought, usually naming the reference as the numero d'expedition (shipment number) or numero de suivi (tracking number).
• The marketplace order thread. On resale platforms the number appears inside the order screen or the buyer-seller conversation rather than in a separate courier email.
• The drop-off receipt. The preuve de depot (proof of deposit) printed by the relay point when the sender lodges the parcel carries the same reference and is the sender's evidence of lodgement.
• Mondial Relay's own recovery route. The carrier's tracking page carries a "Vous avez perdu votre numero de colis ?" ("Have you lost your parcel number?") link for recipients who never received the reference at all.

The most common mistake is entering the shop's order identifier instead. An order ID belongs to the retailer's own system, usually mixes letters and digits, and returns no scans on any parcel tracker. Only the numeric Mondial Relay shipment number produces movement, a distinction set out in more depth in what a tracking number is and how it works.

The destination postal code is the second key

Mondial Relay's tracking form takes two values rather than one, and the lookup fails without both. The carrier asks for the destination postal code alongside a parcel, tracking or shipment number "compose de 8, 10 ou 12 chiffres" (made up of 8, 10 or 12 digits), entered without spaces (Mondial Relay, Suivi de colis).

The postal code works as a disambiguator. Mondial Relay runs across nine European markets, and a short numeric reference is not globally unique the way a 13 character UPU S10 postal code is, so the postcode tells the system which country and which relay point the number belongs to. It is the postcode of the destination, meaning the relay point or the delivery address, and never the sender's postcode.

Third-party trackers, including the one at the top of this page, resolve the number on their own and do not ask for a postcode. Keep it to hand regardless: the second field reappears the moment a reader switches to the carrier's portal to read the relay point address, and a mismatched postcode is the single most frequent reason a perfectly valid number returns no result.

The journey from drop-off to relay point, scan by scan

A relay-to-relay parcel typically produces between four and eight scans, far fewer than an express courier generates, because the relay model batches parcels between a small number of hubs instead of scanning at every handover. The statuses are frequently displayed in French even to readers outside France, so the table pairs each label with what has actually happened and what, if anything, the recipient should do.

Status as displayed	English gloss	What has happened	What to do
Etiquette creee, en attente de depot	Label created, awaiting drop-off	The number exists but the parcel is still with the sender, and no scan has been recorded.	Nothing. Chase the seller only after 2 to 3 days with no first scan.
Pris en charge	Taken in charge	The parcel was handed over at a relay point or Locker and has entered the network. Transit time counts from here.	Nothing. This is the real start of the journey.
En cours d'acheminement	In transit	The parcel is moving between sorting hubs. On cross-border routes this stage can hold for a day or more between scans.	Nothing before the 5th working day on an unchanged scan.
Arrive sur le site de tri	Arrived at the sorting site	The parcel reached the depot serving the destination region and is being sorted for its final leg.	Nothing.
En cours de livraison	Out for delivery	The parcel is on the round running the final leg to the relay point, the Locker or the address.	Nothing. Availability normally follows within 1 working day.
Colis disponible au Point Relais	Parcel available at the relay point	The parcel is at the pickup location and the collection window has opened. Mondial Relay notifies the recipient by email or SMS at this point.	Collect it. This is the status that starts the 5 day clock.
Point Relais indisponible	Relay point unavailable	The chosen shop was closed or had no space, so the parcel is being routed to a different relay point.	Wait for the notification naming the replacement point. Do not travel to the original shop.
Livre	Delivered	The parcel was handed over, either across the relay point counter or at the address.	Nothing. Keep the collection receipt.
Retour expediteur	Return to sender	The collection window expired or delivery failed, and the parcel is travelling back to the merchant.	Contact the seller about a refund or a reshipment.

Two of these nine statuses require anything from the recipient and the other seven do not. Reading the whole timeline rather than the last line is what tells them apart: a parcel that reached the sorting site yesterday is progressing normally, while one showing the same transit line for a week is not.

How long each stage normally takes

Mondial Relay states a normal end-to-end time of 3 to 5 days from drop-off to availability at the Point Relais or Locker, presented as a general expectation rather than a guaranteed service level.

Those days run from the "Pris en charge" scan, not from the moment the seller bought the label. A parcel paid for on a Friday evening and lodged on Monday morning has spent three days doing nothing, and the tracking page shows nothing for all three. Treat every duration on this page as an estimate: Mondial Relay does not publish a guaranteed delivery time for its standard relay services.

The transit stage is the one that absorbs time on cross-border routes. A parcel travelling between two of the nine markets passes from the origin network into a partner depot in the destination country, and the two systems exchange scan data in batches rather than in real time. The practical effect is a quiet period of roughly a day around the border crossing, which is a gap in the data rather than a stopped parcel. The behaviour of that stage across carriers is covered under what in transit means for a package.

The collection window, and what happens when it expires

Mondial Relay holds a parcel at the Point Relais or Locker for 5 days, a limit the carrier has applied since 1 November 2022 to staffed relay points and automated lockers alike.

"Depuis le 1er novembre 2022, le delai de recuperation de tous les colis en Locker et en Point Relais est de 5 jours." ("Since 1 November 2022, the collection period for all parcels in a Locker or a Point Relais is 5 days.") (Mondial Relay, Suivi de colis, consulted July 2026.)

The clock starts at the availability scan, not at the notification message, and the two can be hours apart. A parcel left uncollected past the window is sent back under the return-to-sender status, at which point the remedy is a refund from the seller rather than a redelivery from the carrier.

Two practical consequences follow from a 5 day window. A relay point's own opening hours eat into it, so a shop closed on Sunday and Monday leaves three usable days out of five. Collection also requires proof of identity in the name on the parcel, and any time spent arranging for someone else to collect comes out of the same five days.

Why tracking stalls, and what each stall means

Four distinct problems produce the same symptom of a tracking page that will not move, and they have four different fixes.

The postcode does not match the number. On the carrier's own portal this is the leading cause of a valid number returning nothing. The form wants the destination postcode; a sender's postcode, or the postcode of a relay point the parcel has since been rerouted away from, both fail.

The label exists but the parcel does not. Nothing is scanned until drop-off, so a number issued 2 days ago for a parcel still sitting in a seller's hallway shows an empty timeline. This is a seller problem rather than a carrier problem, and no amount of refreshing changes it.

The parcel is between hubs. Relay networks scan at hubs, not at every touch. A gap of 24 to 48 hours inside the transit stage is routine, and longer on cross-border legs where two national systems exchange data in batches.

The destination relay point could not take it. A relay-point-unavailable line means the shop was shut or full. The parcel is rerouted rather than returned, but arranging the reroute adds a leg and the tracking shows little movement while it happens.

The threshold that separates patience from action is the fifth working day on an unchanged scan. Before that, a quiet relay parcel is usually a normal relay parcel. After it, the seller should open an investigation, because the seller is the carrier's contracting customer and can raise a claim that a recipient cannot.

What the tracking line does not tell you

A Mondial Relay status describes the parcel's position in the network, and there are four things it deliberately leaves out.

It does not name the collection point until the parcel is nearly there. The relay point address appears on the tracking detail once the parcel has been routed to it, which is why a recipient who chose a shop at checkout may still see no address on day 2. Nor does it carry the shop's opening hours, and a relay point that closes at 18:30 on weekdays and stays shut on Sunday is a real constraint on a 5 day window.

It does not give an appointment. There is no delivery hour on a relay parcel, because the parcel is delivered to a shop and then waits; the out-for-delivery line means a van is running its round, not that anyone should stay at home.

It does not release the collection credentials. The code or QR needed at a Locker arrives in the notification email or SMS, not on the public tracking page, precisely so that anyone who happens to know the number cannot collect the parcel.

It does not describe the parcel's condition. Damage is established at the counter, in front of relay point staff, and a parcel accepted without a reservation is a parcel accepted as sound.

Marketplace parcels: where the number hides

Resale and marketplace platforms are one of the largest sources of Mondial Relay volume, and they change where the number lives rather than what it looks like. The label is bought inside the platform, so the 8 to 12 digit reference surfaces in the order screen or the buyer-seller conversation instead of in a courier email, and the platform's own delivery status sits on top of the carrier's.

That two-layer arrangement explains why a buyer sometimes sees a shipped label on the marketplace and nothing on the carrier's page. The platform marks an order shipped when the label is issued; Mondial Relay records nothing until the parcel is taken in charge at a relay point. Vinted parcels are the clearest example, because the seller has a fixed window in which to drop off and the buyer can see the reference throughout it.

Orders arriving from outside Europe work the other way round. A parcel bought from a China-based marketplace usually crosses the border with a postal or consolidation partner and enters the Mondial Relay network only for the final domestic leg, so the earliest scans belong to another operator entirely and the Mondial Relay number returns results only in the last 2 or 3 days of the journey.

Whichever platform issued it, the reference behaves identically once it is live, and the full status vocabulary is set out on the Mondial Relay tracking page.

Mondial Relay inside the InPost group

Mondial Relay has been part of the Polish out-of-home operator InPost since 2021, and the group now presents the two networks as a single European footprint across nine countries.

"Following our acquisition of Mondial Relay and our expansion in the UK and Italy, we operate through more than 40,000 APMs and almost 33,000 PUDOs in 9 European countries." (InPost Group, consulted July 2026.)

Those nine markets are visible in Mondial Relay's own relay point finder, whose country selector lists Germany, Belgium, Spain, France, Italy, Luxembourg, the Netherlands, Poland and Portugal. Poland appearing in a Mondial Relay selector is the group relationship made concrete, since it is InPost's home market and never a historical Mondial Relay one.

The effect on tracking is so far mostly cosmetic, but it is spreading. Mondial Relay's Spanish site now redirects to InPost's Spanish domain, so a recipient in Spain can be handed an InPost-branded page for a parcel a French seller shipped as Mondial Relay; the reference still resolves. The Polish locker side of the same group is tracked separately under InPost Paczkomaty, and the group reported 1,364.8 million parcels delivered across all its networks in 2025.

When a stalled parcel becomes a legal problem, and who to contact

Contact the seller first in every case, because the seller holds the contract with Mondial Relay and the buyer does not. A recipient can ask the carrier where a parcel is; only the merchant who bought the label can open an investigation, claim for loss, or authorise a reshipment.

The seller also carries the legal exposure until the parcel is physically in the buyer's hands, which for a relay parcel means until collection at the shop rather than arrival there.

"In contracts where the trader dispatches the goods to the consumer, the risk of loss of or damage to the goods shall pass to the consumer when he or a third party indicated by the consumer and other than the carrier has acquired the physical possession of the goods." (Directive 2011/83/EU, Article 20, 25 October 2011.)

The same directive fixes the outer limit on how long a buyer in the European Union has to wait. Article 18 requires the trader to deliver "without undue delay, but not later than 30 days from the conclusion of the contract" where no other time was agreed, and once that deadline passes the buyer calls on the trader to deliver within an additional reasonable period before terminating the contract. Against a 3 to 5 day relay service, 30 days is a long stop rather than a working threshold, and the practical escalation point stays at the fifth working day on an unchanged scan.

What Mondial Relay tracking is confused with

Five different identifiers circulate around a single relay parcel and only one of them returns scans. The table separates them.

Identifier	Typical shape	Issued by	Does it track the parcel?
Mondial Relay shipment number	8, 10 or 12 digits, numeric only	Mondial Relay, when the label is bought	Yes, with the destination postcode on the carrier's portal.
Seller or marketplace order ID	Mixed letters and digits, variable length	The shop or the platform	No. It identifies the purchase, not the parcel.
UPU S10 postal number	13 characters: 2 letters, 9 digits, 2 letters	A national postal operator	Yes, but on that operator's system rather than Mondial Relay's.
Relay point identifier	Short numeric shop code	Mondial Relay, one per location	No. It identifies the shop within the network.
Locker collection code	Short numeric code or QR, sent at the availability scan	Mondial Relay	No. It opens the locker door and is not a tracking key.

The postal case is the one that trips people up on cross-border orders. A 13 character reference beginning with two letters is a postal item rather than a Mondial Relay one and belongs on the relevant postal operator's system; French examples are handled under Colissimo tracking. Where a parcel carries both, the postal number covers the international leg and the Mondial Relay number covers the final leg to the relay point.

With the right number in hand the sequence is short. Enter the 8, 10 or 12 digit reference in the tracker at the top of this page, or on Mondial Relay's parcel tracking page together with the destination postcode, wait for the parcel to show as available at the Point Relais, and collect it within 5 days with photo identification.