My Mondial Relay tracking is not updating or seems stuck. What should I do?

A gap of two to three days is usually normal, since relay-network scans are less frequent than express-courier scans and tracking often goes quiet between the in-transit and sorting-center stages. First confirm you are using the correct shipment number and recipient postcode. If a parcel sits on the same scan for more than five working days, contact the seller, who as the carrier's customer can open an investigation faster than the recipient can.