Wildberries Tracking

Wildberries tracking follows a parcel from one of the platform's warehouses to a branded pickup point, the channel that handles roughly 90% of all Wildberries deliveries (RWB Group, 2025). Wildberries is the largest e-commerce marketplace in Russia and the wider Eurasian region, processing close to nine million orders a day across a network of more than 87,000 pickup points and over 135 logistics facilities. To follow an order, sign in to the Wildberries website or app and open the order, or paste your Wildberries tracking number into the tracker on this page to see the latest scans.

How to Track a Wildberries Order

A Wildberries order is tracked through the buyer's account rather than a public tracking page, because most parcels move inside Wildberries' own closed logistics network to a pickup point. There are three reliable ways to follow an order.

1. The tracker on this page. When a Wildberries parcel is handed to an external carrier such as Russian Post or CDEK, that carrier issues a tracking number. Paste that number into the tracker on this page to pull scans from the carrier in one place.
2. Your Wildberries account or app. Open Deliveries (Доставки) or Purchases (Покупки) in the Wildberries app or on wildberries.ru. Each order shows its current status and the assigned pickup point, and updates as the parcel moves toward you. This is the primary source for in-network orders.
3. The carrier's own site. For orders that ship via a postal or courier partner, the carrier's tracking page (for example Pochta Rossii or CDEK) shows the same number's scan history.

Wildberries Order Number and Tracking Number

A Wildberries purchase carries two different identifiers, and only one of them returns live transit scans. The order number identifies the purchase in your account and is used for support, returns, and the digital code you show at the pickup point; it is not a postal tracking number and cannot be entered into a carrier's tracking system. The order number is a numeric string visible in the order confirmation and in Purchases, for example 1234567890.

The tracking number identifies the physical parcel and is assigned only when an order leaves the Wildberries network on an external carrier. Its format depends on the carrier: a Russian Post domestic parcel uses a 14-digit numeric barcode such as 45000012345678, an international UPU S10 item uses 13 characters such as RA123456789RU, and a CDEK shipment uses a 10-digit invoice number such as 1029384756. As Wildberries itself notes, an order cannot be tracked by its order number, only by the tracking number issued for the parcel.

A buyer can end up with more than one number for a single parcel. When a cross-border or long-haul shipment is handed to a destination carrier, a new local tracking number is often issued at that handoff, so the original number may stop updating while a new one takes over.

Where to Find a Wildberries Tracking Number

For most pickup-point orders there is no separate tracking number to find: the order status in the app is the live record. When a parcel does travel by an external carrier, the tracking number appears in a small number of fixed places.

• The order confirmation or dispatch notification, shown in the app and sent to the account's email or phone.
• The order detail screen in Purchases or Deliveries, where any external carrier number is listed next to the parcel.
• The shipping label or receipt, if the parcel is collected from or redirected through a postal office.
• A message from Wildberries support, if a number is reissued after a redirection or claim.

The order number printed at the top of the confirmation is not the parcel's tracking number; it identifies the purchase, not the shipment.

Wildberries Tracking Number Format

Because a Wildberries parcel can move on the platform's own network or on a postal or courier partner, several number formats appear. The table below lists the formats a buyer is likely to see and where each one comes from. Only the patterns documented by the carriers are shown; a parcel relabeled at a destination handoff can carry more than one of these in sequence.

Format / Pattern	Example	What It Indicates / Where You See It
Wildberries order number (numeric)	1234567890	Identifies the purchase in your account; used for pickup, support, and returns. Not a trackable parcel number.
Russian Post domestic barcode (14 digits)	45000012345678	Domestic Pochta Rossii parcels; the first digits encode the origin sorting office.
UPU S10 international (2 letters + 9 digits + 2 letters)	RA123456789RU	Cross-border items handed to a postal operator; the trailing letters are the origin country (RU for Russia).
CDEK invoice number (about 10 digits)	1029384756	Parcels carried by CDEK; trackable on the CDEK site and in this page's tracker.

Wildberries Order Status Guide

Wildberries order statuses describe a parcel's journey from the warehouse to the moment it is collected, with "Ready for pickup" being the status buyers wait for. The labels below mirror what appears in the account, with the Russian wording where it helps. A new status is recorded at each major stage so the position can be followed without contacting support.

Status	Description
Order placed (Заказ оформлен)	The order is confirmed in your account and queued for assembly at a warehouse.
Processing / being assembled (Собирается)	The item is being picked and packed at the fulfilment centre.
Shipped / in transit (В пути)	The parcel has left the warehouse and is moving toward the destination region or pickup point.
Arrived at sorting centre	The parcel has reached a regional logistics hub for onward distribution.
Handed to carrier	For out-of-network destinations, the parcel is passed to a postal or courier partner and a tracking number is issued.
Customs clearance	For cross-border orders, the parcel is held for import processing in the destination country.
Ready for pickup (Готов к получению / Готов к выдаче)	The parcel is at your chosen pickup point and can be collected with the order code.
Out for delivery	For courier-to-door orders, the parcel is on the delivery vehicle for the day.
Delivery attempted / failed	A courier delivery could not be completed; the parcel is rescheduled or returned to a pickup point.
Received / collected (Получен)	The parcel has been handed over and the purchase is confirmed.
Return initiated (Возврат оформлен)	A return has been started, either declined at the fitting room or sent back after collection.
Refunded (Возврат средств выполнен)	The refund has been issued back to the original payment method or the WB wallet.

Why Wildberries Order Tracking Is Not Updating or Not Working

When Wildberries tracking is not updating, the cause is almost always a normal gap between scans rather than a lost parcel. The common reasons, and how long to wait before acting, are below.

Awaiting the first movement. A freshly placed order can sit on Order placed or Being assembled for a day or two before it ships. Status usually advances within 1-2 days of the order being confirmed; an in-network parcel then updates as it reaches each hub.

In transit with no new scan. Between the warehouse and a distant region, a parcel can travel for several days without a fresh status, especially for remote areas of Russia or the CIS. Domestic transit silence of up to 3-7 days is normal; cross-border legs can stay quiet for 1-3 weeks.

Handed to an external carrier. When an order moves to Russian Post or CDEK, the Wildberries status may stop while the carrier's own number takes over. Check the carrier number in the order detail; if a new number was issued at handoff, follow that one instead.

Held in customs. Cross-border parcels can pause on Customs clearance for anything from a few days to a couple of weeks while import processing is completed. No buyer action is needed unless the carrier requests documents.

Wrong number entered. Entering the order number instead of the parcel tracking number returns nothing, because the order number is not a postal code. Use the carrier tracking number for live scans, and the app status for in-network orders.

Genuinely delayed. If an in-network order has shown no change for more than about a week past its estimated arrival, contact Wildberries support through the app first; for a parcel on an external carrier that has stalled, raise it with that carrier once their own delay window has passed.

Which Couriers Deliver Wildberries Orders?

Wildberries runs most of its delivery in-house, completing about 90% of orders through its own branded pickup points rather than third-party couriers (RWB Group, 2025). The platform operates more than 87,000 pickup points and over 135 logistics facilities across its markets, and in countries such as Belarus and Kazakhstan it runs its own final-mile delivery rather than relying on local partners. Wildberries also launched WB Track, a service that lets customers send parcels between pickup points using the same network.

Where Wildberries does not reach an address directly, it hands parcels to postal and courier partners. Russian Post (Pochta Rossii) carries parcels to remote settlements and to addresses beyond the pickup-point network, and CDEK handles courier and inter-point shipments. In early 2025 Wildberries enabled customers to send parcels between pickup points in cooperation with these networks, broadening last-mile reach. In Armenia, deliveries outside Wildberries' direct courier zones are completed through partners including Haypost, and in Uzbekistan the group acquired a stake in the state postal operator UzPost in October 2025 to strengthen local delivery.

Wildberries operates as a marketplace where independent sellers list goods, so its logistics model resembles that of regional peers such as AliExpress and Joom, which also rely on pickup points and postal handoffs to complete the last mile. The key difference is that Wildberries controls the bulk of its own network, so for most orders no external courier is involved at all.

How Wildberries Delivery Works After an Order Ships

A Wildberries parcel typically passes through four to five stages between the warehouse and collection. After the order is assembled, it leaves the fulfilment centre and travels to a regional sorting hub, then on to the local distribution point serving your area, and finally to the branded pickup point you selected. For cross-border or remote-region orders, an extra leg is added: the parcel may be handed to Russian Post or a local postal operator, pass through customs in the destination country, and be relabeled with a new tracking number for the final leg.

Tracking often goes quiet during the long-haul leg between hubs and during customs, because no scan is generated until the parcel reaches the next checkpoint. This is why an in-network order can sit on In transit for several days and a cross-border order can pause on Customs clearance before resuming.

Delivery Times and Pickup Options

Wildberries delivery to a pickup point typically takes 1-4 days within major Russian regions and longer for remote areas or cross-border destinations. Delivery speed depends on whether the item ships from a warehouse near the buyer or from a distant fulfilment centre, since an order routed from a hub in another region adds transit time. Most orders are routed to a chosen pickup point; a smaller share are delivered to the door by courier, and parcel lockers and Smart Wall terminals are available in Armenia and select CIS markets as an alternative reception option.

The pickup point is the default option because the network is so dense: Wildberries operated more than 58,000 branded pickup points in Russia by 2025, a 75% increase over 2024, and more than 87,000 across all its markets. This density is why most domestic orders reach a point within a few days and why a buyer can usually choose a point within walking distance.

Once a parcel reaches a pickup point, it is held for collection for a fixed window. Orders are stored at the pickup point for 5 days from the first available collection date in most cities (4 days in Yuzhno-Sakhalinsk), after which an uncollected parcel is returned. Pickup points are equipped with fitting rooms so clothing and footwear can be tried before payment is completed.

Collecting and Paying for a Wildberries Order

Most Wildberries orders are paid for at the moment of collection rather than at checkout, which is the core of the try-before-you-pay model. When a parcel reaches the chosen point, the status changes to Ready for pickup, and the buyer opens the order in the app to reveal a collection code or QR code that the pickup-point staff scan to release the parcel.

Payment can be made at the point by card, by cash, or through the WB Wallet, the platform's digital wallet launched alongside Wildberries Bank. The app also supports paying by QR code: a buyer generates a QR code in the WB Bank section, and at the point it is scanned to complete payment before the goods are handed over. Cash payment is taken by the pickup-point employee or courier at the time of delivery.

Because payment happens at collection, declining an item in the fitting room means no charge is taken at all. Items that are kept are paid for on the spot, and the order status moves to Received once the handover is complete. In December 2025 Wildberries also added a feature to send collection QR codes to other people, so a friend or relative can pick up an order on the buyer's behalf.

Returns, Refunds, and Cancellations

Wildberries pioneered a try-before-you-pay model: at the pickup point, a buyer can inspect or try on an item in the fitting room and decline it on the spot before any payment is taken. If the item does not fit or does not match expectations, it is handed straight back and no charge is made, which is the most common form of "return" on the platform.

For items already collected and paid for, a return is started in the app under the order, then the item is brought back to a pickup point. Since 2021 Wildberries has run a responsible-shopping program that can apply a fee for returning non-defective items, reported at roughly 75 to 100 rubles depending on the buyer's purchase and redemption history, while some buyers retain free returns at set rates. Defective goods are returned without a fee, and Wildberries has expanded the ability to return defective items to the seller.

Refunds are issued back to the original payment method or to the WB wallet once the return is accepted; wallet refunds are typically near-instant, while card refunds depend on the bank's processing time.

Tracking shows delivered but the parcel was not received. Because most Wildberries orders are collected in person with an order code, a "received" status means the code was used at the pickup point. If the status shows collected but you did not pick it up, contact the pickup point and Wildberries support through the app immediately, and open a claim in the order so it can be investigated before the dispute window closes.

Parcel returned to sender or undeliverable. An uncollected parcel is returned after the 5-day pickup window, and a courier order that cannot be delivered is sent back to a pickup point or warehouse. When a parcel is returned to sender, the order is cancelled and the amount paid is refunded to the original method or wallet; the item can then be reordered if it is still in stock.

International Shipping and Customs

Wildberries operates across Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Russia, Tajikistan, and Uzbekistan, and partners with sellers in China and the UAE. Cross-border parcels clear customs in the destination country, where any duties or taxes are assessed under that country's import rules; clearance can add several days to delivery. For orders fulfilled from outside the buyer's country, the destination postal operator usually completes the last leg, and a local tracking number may be issued at that handoff. Wildberries has been expanding its owned logistics in the region, including plans for large company-owned warehouses in Belarus and in Astana and Almaty in Kazakhstan, which reduces reliance on third-party carriers for international orders over time.

Wildberries Logistics Network

Wildberries runs one of the largest privately owned logistics networks in Russia, with more than 130 fulfilment and sorting facilities feeding its pickup-point system. Major fulfilment centres include the flagship complex at Koledino in the Moscow region, reported at around 250,000 square meters, along with hubs serving Tatarstan, Saratov, Samara, Novosibirsk, Yekaterinburg, Voronezh, and Vladivostok, and automated centres at Elektrostal and Shchyolkovo.

This network is why tracking behaves the way it does: an order is assembled at the nearest stocked fulfilment centre, consolidated at a regional sorting centre, and then forwarded to the local pickup point, with a status recorded at each handover. The company has continued to expand, with new facilities under construction or design in regions including Orenburg, Perm, Krasnoyarsk, Chelyabinsk, Smolensk, Ufa, Surgut, and Ivanovo. Because Wildberries owns most of these stages, the tracking chain stays inside one system for the majority of orders, which is what gives the platform its consistent pickup-point experience.

What Is Wildberries

Wildberries is the largest online marketplace in Russia and one of the biggest in the Eurasian region, founded in 2004 by Tatyana Kim (formerly Tatyana Bakalchuk), who built it from reselling apparel catalogs into a multi-category platform. The company reported gross merchandise value of about $35.2 billion in 2024, and its parent RWB Group reported annual GMV exceeding $73 billion for 2025, a year-on-year increase of around 49%. The marketplace stocks goods from tens of thousands of brands and serves millions of active buyers.

In 2024 Wildberries merged with the advertising operator Russ Group to form RWB, with Wildberries retaining 65% of the joint venture and Russ holding 35%. Wildberries operates a marketplace model: independent sellers list products that Wildberries stores, ships, and delivers through its own logistics network, which is what gives the platform tight control over tracking and the dense pickup-point experience that defines the brand.