What should I do if my Toll parcel says delivered but I did not receive it?

First check around the property and with anyone at the address who may have accepted it, and review the delivery scan time and any proof-of-delivery photo or signature in tracking. If it still cannot be found, contact the retailer you ordered from, because the sender holds the contract with Toll and can lodge an enquiry. Toll investigates using the consignment number and scan history.