Colis Privé Tracking

Colis Privé tracking follows parcels handled by France's largest private last-mile carrier, which delivers more than 90 million parcels per year across France, Belgium and Luxembourg. Paste your Colis Privé tracking number into the tracker on this page to see the latest scan, the current stage and the expected delivery day. Most Colis Privé parcels move through the network in 24 to 72 hours, and the same number works whether the parcel is bound for home delivery, a pickup point or an automated locker.

Colis Privé Tracking Number Format

A Colis Privé tracking number is the reference the carrier assigns to a parcel when the e-merchant hands it over, and it is what identifies the shipment at every scan. The number is most often 12 alphanumeric characters, though formats between 12 and 16 characters are seen depending on the sender and the service.

Colis Privé uses several patterns. The most common is a purely numeric string of 12 to 16 digits (for example 850123456789). Others begin with one or two letters followed by digits (for example 1H0000123456 or AW0000123456), and some third-party platforms show a 13-character code shaped like two letters, nine digits and two letters. The tracking number is sometimes called the parcel number or shipment reference; it is not the same as the retailer's order number, which is issued by the shop and cannot be used on the Colis Privé tracker.

One detail is specific to Colis Privé: to open a parcel's history on the official portal, the recipient enters both the parcel number and the delivery postcode (code postal). The postcode acts as a second key, so keep it to hand alongside the number.

Where to Find Your Colis Privé Tracking Number

The Colis Privé tracking number is generated when the seller creates the label and is passed to the recipient through the shop, not by Colis Privé directly. It usually appears in more than one place:

• The shipping confirmation email or SMS sent by the retailer once the order is dispatched.
• The order or delivery-tracking page inside the customer account on the shop's website.
• The parcel label, printed near the barcode, once the parcel is in hand.
• Any "track my parcel" link in the retailer's notifications, which often opens the Colis Privé portal with the number pre-filled.

If only an order number is shown, that is the shop's reference, not the carrier number: check the dispatch email or the account's delivery section for the Colis Privé parcel number, and note the delivery postcode, which the official portal asks for alongside it.

Colis Privé Tracking Number Example

Colis Privé numbers do not carry a documented prefix-to-service code, so the patterns below describe shape and length rather than a guaranteed meaning. Match the parcel's number to the closest row to confirm it is a valid Colis Privé reference before tracking.

Colis Privé Tracking Status Guide

Colis Privé tracking moves through a clear sequence of statuses from the moment the seller prepares the parcel to final delivery or return. The table below explains the statuses most recipients see and what each one means for the parcel.

Why Colis Privé Tracking Is Not Updating or Not Working

When Colis Privé tracking is not updating, not working or shows "no information", the cause is almost always the stage the parcel is at rather than a broken system. The reasons below, from newest label to genuine delay, explain what a stalled status usually means.

Awaiting the first scan. A number becomes active only once Colis Privé physically collects the parcel from the seller. A tracking activation gap of 24 to 48 hours between the dispatch email and the first status is normal, so a brand-new number showing "no information" usually just needs time.

In transit between the hub and the agency. Parcels can sit for a day or more without a fresh scan while they move between a national hub and the regional agency. The status is stale but the parcel is moving; a new event typically appears at the regional distribution center.

Handed to a partner carrier. When a partner completes the final leg, updates can pause during the handover before delivery-round scans resume.

Failed delivery attempt or pickup hold. If a home delivery fails or the parcel is held at a relay point or locker, tracking stops advancing until it is rescheduled or collected. With the BIS (Option Bis) service the recipient gets an SMS or email to rebook a delivery for free.

Wrong number or missing postcode. A single mistyped character, or using the shop's order number instead of the parcel number, returns nothing. The official portal also needs the correct delivery postcode alongside the number.

Genuinely delayed. Weather, high volume or a technical incident can slow the network. If a parcel has not moved well past the estimated window, contact the seller first (they hold the contract with Colis Privé) and then Colis Privé customer service with the number to hand.

Delivery Services and Timeframes

Colis Privé delivery times generally range from 24 hours to 5 business days depending on the service and the delivery method, with the network running six days a week, Monday to Saturday. The table below sets out the main services and their typical windows.

Thanks to a postal licence issued by ARCEP, Colis Privé is the only private operator in France allowed to place parcels directly in a recipient's mailbox, which lifts the first-attempt success rate when a parcel fits. Home deliveries accept parcels up to about 30 kg, while pickup point and locker deliveries take up to about 20 kg; the sum of a parcel's three sides must stay within roughly 150 cm, with no single side beyond about 100 cm.

Returns and Claims for Lost or Damaged Parcels

Colis Privé handles claims for lost, undelivered or damaged parcels through the official colisprive.fr portal, with cases generally processed within 2 to 7 business days. A recipient opens the parcel's history with the parcel number and delivery postcode, and a claim button appears when the status justifies it (delivered but not received, held too long or a noted delivery error).

For a parcel marked delivered but not received, Colis Privé advises checking the mailbox, a building's technical room and neighbors first, since the ARCEP mailbox licence means many parcels are left without a signature. For a visibly damaged parcel delivered with signature, the recipient should record precise reservations before signing and photograph the packaging, as those reservations are the key evidence for any claim.

Under French consumer law the seller, not the carrier, is responsible to the buyer for a successful delivery, so a lost parcel is first a matter for the shop, which can refund or reship and then claim against Colis Privé. Tracking questions can also be raised by phone on 0 806 000 250 (local-rate from France, Monday to Friday 9:00 to 19:00 and Saturday 9:00 to 13:00) or by email at suividecolis@colisprive.com.

Which Countries Does Colis Privé Deliver To?

Colis Privé international tracking covers a deliberately compact footprint: mainland France plus Belgium, Luxembourg and Morocco, rather than a worldwide network. The carrier serves every municipality in mainland France, Corsica included, six days a week, through its hubs, regional agencies and more than 9,500 pickup points.

Beyond France, Colis Privé has operated directly in Belgium and Luxembourg since 2021, running those markets from a sorting center at Willebroek near Antwerp with delivery in D+1 to D+2 and a fleet that is about 90% electric. Morocco is served through a licensing model, where local operators use the Colis Privé brand, tracking tools and processes. Because Belgium and Luxembourg are in the EU single market, parcels from France clear without customs formalities; Morocco, outside the EU, is subject to customs. French overseas territories (DROM-COM) are not served directly and may be redirected to postal partners.

• Domestic: All of mainland France, including Corsica, six days a week.
• Europe (direct): Belgium and Luxembourg, in 24 to 48 hours from the Willebroek hub.
• North Africa: Morocco, via a licensed local network.
• Not served directly: The rest of Europe, worldwide destinations and DROM-COM overseas territories.

Within France, in-region deliveries frequently connect with the wider French parcel ecosystem: parcels may also arrive via Chronopost, Colissimo, DPD or GLS depending on the seller's carrier choice.

Cross-Border Handoff and Customs

For its two direct European markets, Colis Privé keeps the parcel on its own network end to end: shipments from France to Belgium and Luxembourg travel through the Willebroek sorting center and are delivered by local partners, with tracking continuing under the same parcel number. Because both countries sit inside the EU single market, no customs declaration or duty applies, and only intra-community VAT rules, handled by the professional sender, are relevant.

Morocco is the exception. Parcels to Morocco cross an external EU border, so they require a commercial invoice, a customs declaration (CN23 for individual shipments) and, where relevant, a certificate of origin; any import duties and taxes are the recipient's responsibility. Colis Privé does not run an integrated customs-clearance service for individual senders, and it does not carry parcels beyond France, Belgium, Luxembourg and Morocco, so genuinely international orders are usually handed to other carriers upstream.

Marketplaces and Shops Colis Privé Delivers For

Colis Privé is one of the most widely used private carriers for French e-commerce, and it built its scale on marketplace and retailer volume. Amazon has been both a long-standing customer and, since 2014, a minority shareholder (around 10% after the CMA CGM deal), and Colis Privé remains one of the carriers third-party Amazon marketplace sellers can choose for home and pickup-point delivery in France.

Beyond Amazon, Colis Privé has delivered for a broad set of retailers and marketplaces including Cdiscount, Fnac Darty, Zalando, ASOS, Spartoo, Nespresso and Photobox. Cross-border marketplaces that ship into France, such as AliExpress, Temu and Vinted, also reach French recipients through Colis Privé on the final leg once the parcel enters the domestic network. In every case the shop, not Colis Privé, sets the delivery option, so the Colis Privé number in the dispatch email is what tracks the parcel to the door or the relay.

What Is Colis Privé?

Colis Privé is a French last-mile parcel carrier headquartered in Marseille that delivers more than 90 million parcels a year and is the leading private parcel operator in mainland France. It specializes in delivering e-commerce parcels to individuals at home, in a mailbox, at a relay point or in a locker, positioned as an alternative to the traditional postal network.

The company traces its origin to 1993, when a major strike at La Poste led the Yves Rocher group to create Distrihome in Nantes to deliver its own products. The business was acquired by Adrexo in 2006, becoming Adrexo Colis, and adopted the Colis Privé brand in 2012. In 2014, Amazon took a minority stake, fueling growth in high-volume e-commerce delivery, and in 2022 CEVA Logistics, the logistics subsidiary of the CMA CGM group, acquired a majority stake, integrating Colis Privé into a global logistics network present in around 170 countries.

Operationally, Colis Privé runs its French network from four national hubs (Lille, Orléans, Lyon and the Ile-de-France region) and 47 regional and local agencies, supported by around 3,800 subcontracted delivery partners and more than 9,500 Colis Privé Store pickup points. The carrier delivers an average of nearly 230,000 parcels a day and holds an ARCEP postal licence, the regulatory permission that lets it place parcels directly in recipients' mailboxes across the country.