Nova Poshta Tracking
Nova Poshta Tracking gives senders and recipients real-time visibility over parcels moving through Ukraine's largest private delivery network. Whether you are collecting an online order from a local branch, sending a cash-on-delivery package across the country, or receiving an international shipment through Nova Post, tracking by your express waybill number keeps you informed at every stage of the journey.
How to Track a Nova Poshta Parcel
Tracking a Nova Poshta shipment is simple. You need the express waybill number (known in Ukrainian as the TTN, or номер ЕН) that is assigned when the parcel is registered in the Nova Poshta system. Once you have it, you can:
Enter the number into the tracking box on InstantParcels for a clear, consolidated status.
Use the Nova Poshta website or mobile app for the operator's own updates.
Sign up for SMS or push notifications so you are alerted when the parcel arrives at a branch or is out for delivery.
How to Identify a Nova Poshta Tracking Number
A Nova Poshta tracking number is the express waybill, or TTN. For domestic shipments it is typically a 14-digit number with no letters, for example 20 4500 0000 0000. You can find it:
On the printed waybill or receipt handed to you at the branch.
In the SMS or email confirmation sent when the parcel is created.
In your Nova Poshta personal cabinet or the mobile app, under your shipments.
In the order or shipping confirmation from the online store you bought from.
For accurate results, enter the full number with no spaces or extra characters. Even a single wrong digit will prevent the system from finding your parcel.
Nova Poshta Tracking Number Format
The TTN is built so the system can route and verify each parcel:
Leading digits indicate the type of shipment and the internal logistics flow.
Middle digits form the unique identifier for that specific parcel.
Final digit acts as a control or check value used to confirm the number is valid.
Most domestic waybills are 14 digits. Some shipments, particularly international parcels carried through Nova Post and handed to a partner postal service, may also carry a separate 13-character international code in the UPU S10 format (two letters, nine digits, and a two-letter country suffix such as UA), for example RR123456789UA. If you have both numbers, the 14-digit TTN gives the most detailed Nova Poshta status.
Main Nova Poshta Services
Nova Poshta is best known for fast, flexible domestic delivery, with several options for where a parcel is dropped off and collected:
Branch to branch (warehouse to warehouse): the most popular and economical option, where the sender drops the parcel at one branch and the recipient collects it from another.
Branch to door and door to branch: a courier handles one leg of the trip while a branch handles the other.
Door to door: a courier collects from the sender's address and delivers directly to the recipient's address.
Parcel lockers (poshtomat): self-service lockers for small parcels, available around the clock in many cities.
Cash on delivery (накладений платіж): the recipient pays for the goods on collection, and Nova Poshta returns the funds to the sender.
NovaPay services: payments and money transfers linked to shipments.
Through Nova Post, the company's international arm, Nova Poshta now operates branches and delivery across many European countries, connecting Ukraine with destinations such as Poland, Czechia, Lithuania, Germany, Romania, and more.
Nova Poshta Status Guide
Each status update helps you understand where your parcel is in its journey:
Created / Waybill registered: the shipment has been entered into the system but not yet handed over.
Received by Nova Poshta: the parcel has been accepted at the origin branch or collected by a courier.
In transit / In the city of departure: the parcel is moving through the network between sorting hubs and branches.
Arrived at branch: the parcel has reached the destination branch and is ready for pickup.
Out for delivery: a courier is delivering the parcel to the recipient's address.
Delivered / Received by recipient: the parcel has been collected or handed over.
Awaiting return / Returning to sender: the parcel was not collected within the storage period and is being sent back.
Nova Poshta Delivery Times
Domestic delivery is fast. Typical estimates are:
Within the same city: often 1 business day.
Between major cities: usually 1-2 business days.
To remote or rural areas: 2-3 business days.
International (Nova Post): varies by destination, commonly several business days to a week or more depending on the country and customs.
Parcels held at a destination branch are usually stored free for a limited number of days before storage fees apply, after which uncollected items are returned to the sender.
Summary of Nova Poshta Services
Service | Typical Delivery Time | Tracking Included | Best For |
|---|---|---|---|
Branch to branch | 1-2 business days | Yes | Economical domestic parcels |
Door to door | 1-2 business days | Yes | Convenience, address pickup and delivery |
Parcel locker (poshtomat) | 1-2 business days | Yes | Small parcels, 24/7 collection |
Cash on delivery | 1-2 business days | Yes | Online sellers and marketplaces |
Nova Post International | Several days and up | Yes | Cross-border shipments to and from Ukraine |
Nova Poshta International Tracking
International shipments handled by Nova Post are tracked on the same express waybill within the Nova Poshta network. When a parcel crosses a border, it may pass through customs and, for some destinations, be handed to a local postal or courier partner for the final leg. At that handoff point the most detailed scans may switch to the partner carrier's system. InstantParcels lets you follow the parcel across carriers, so you can keep tracking even after the international handoff.
When Nova Poshta Tracking Is Not Updating
It is normal for tracking to pause at certain points. Common reasons a status appears stuck include:
Recently created waybill: a brand new number may not show movement until the parcel is physically accepted and scanned.
Long transit legs: between two scans, a parcel can travel for a while without a new update.
Customs review: international parcels can sit in customs for several days, which pauses visible updates.
Carrier handoff: after an international transfer, updates may continue under the partner carrier rather than Nova Poshta.
If a parcel shows no movement for an unusually long time, double-check that the number is entered correctly, then contact Nova Poshta customer support with your waybill number for help.
Benefits of Using Nova Poshta
A dense network of branches and parcel lockers across Ukraine.
Fast domestic delivery, often within one to two business days.
Flexible options including cash on delivery and door-to-door courier service.
Growing international reach through Nova Post across Europe.
Reliable tracking on every shipment from drop-off to delivery.
How to Contact Nova Poshta Support
Phone: call the Nova Poshta contact center for assistance with a shipment.
Online: use the Nova Poshta website and personal cabinet, or the mobile app.
In person: visit any Nova Poshta branch with your waybill number.
About Nova Poshta
Nova Poshta (Нова Пошта) was founded in 2001 and has grown into the largest private express delivery and logistics operator in Ukraine, serving individuals, online retailers, and businesses through thousands of branches, parcel lockers, and courier routes. Its international service, Nova Post, extends this network across Europe. No matter which Nova Poshta service or number format you have, you can always follow your parcel with our universal postal tracker.
Nova Poshta Common Questions:
What is a Nova Poshta tracking number?
A Nova Poshta tracking number is the express waybill, known in Ukrainian as the TTN (номер ЕН). It is assigned when your parcel is registered in the Nova Poshta system and is used at every stage of delivery. For domestic shipments it is usually a 14-digit number.
Where do I find my Nova Poshta tracking number?
You can find it on the printed waybill or receipt from the branch, in the SMS or email confirmation sent when the parcel is created, in your Nova Poshta personal cabinet or mobile app, or in the order confirmation from the online store you bought from.
How many digits is a Nova Poshta tracking number?
Most domestic Nova Poshta waybills are 14 digits with no letters, for example 20 4500 0000 0000. Some international parcels carried through Nova Post may also have a separate 13-character UPU code in the format of two letters, nine digits, and a country suffix such as UA.
How do I track a Nova Poshta parcel?
Enter your full 14-digit express waybill number into the tracking box on InstantParcels, or use the Nova Poshta website or mobile app. Make sure to type the number with no spaces or extra characters.
Can I track a Nova Post international shipment?
Yes. International shipments handled by Nova Post are tracked on the same express waybill within the Nova Poshta network. When the parcel crosses a border it may be handed to a local postal or courier partner for final delivery, at which point detailed scans may continue under that partner. InstantParcels lets you follow the parcel across carriers.
How long does Nova Poshta delivery take?
Domestic delivery is fast: often 1 business day within the same city, 1-2 business days between major cities, and 2-3 business days to remote areas. International delivery through Nova Post varies by destination, commonly several business days to a week or more depending on the country and customs.
What are the main Nova Poshta delivery options?
Nova Poshta offers branch to branch (the most economical option), branch to door, door to branch, door to door courier delivery, and self-service parcel lockers (poshtomat). It also offers cash on delivery, where the recipient pays for the goods on collection.
What is a Nova Poshta poshtomat?
A poshtomat is a self-service parcel locker. It lets you collect or drop off small parcels around the clock in many cities, without waiting in line at a branch. You receive a code to open the locker when your parcel is ready.
What does cash on delivery mean at Nova Poshta?
Cash on delivery (накладений платіж) means the recipient pays for the goods when collecting the parcel, and Nova Poshta returns the funds to the sender. It is widely used by online sellers and marketplaces in Ukraine.
What do Nova Poshta tracking statuses mean?
Common statuses include Created (waybill registered), Received by Nova Poshta (accepted at a branch or by courier), In transit (moving through the network), Arrived at branch (ready for pickup), Out for delivery (with a courier), Delivered, and Returning to sender (not collected in time).
Why is my Nova Poshta tracking not updating?
Tracking can pause for several normal reasons: a brand new waybill may not show movement until the parcel is physically scanned, long transit legs can pass between scans, international parcels can sit in customs for several days, and after an international handoff updates may continue under a partner carrier. If there is no movement for an unusually long time, check the number is correct and contact Nova Poshta support.
My parcel says delivered but I did not receive it. What should I do?
First confirm whether someone else at your address or a parcel locker accepted it, and check the destination branch listed in the tracking. If you still cannot locate the parcel, contact Nova Poshta customer support with your waybill number so they can investigate.
How long does Nova Poshta hold a parcel at a branch?
Parcels are usually stored free at the destination branch for a limited number of days. After that, storage fees may apply, and if the parcel is still not collected it is returned to the sender. Check your tracking for the storage deadline.
Can I track a Nova Poshta parcel without the TTN number?
The express waybill (TTN) is the most reliable way to track. Nova Poshta's own account and app may let registered users see shipments tied to their phone number, but for tracking on InstantParcels you should enter the full waybill number.
Does Nova Poshta deliver internationally?
Yes. Through its international arm, Nova Post, Nova Poshta operates branches and delivery across many European countries, connecting Ukraine with destinations such as Poland, Czechia, Lithuania, Germany, and Romania, among others.
How do I contact Nova Poshta about my shipment?
You can call the Nova Poshta contact center, use the website and personal cabinet or mobile app, or visit any Nova Poshta branch in person. Always have your express waybill number ready so they can locate your parcel quickly.
Where do I find my Nova Poshta tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
Nova Poshta package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
Nova Poshta contact information:- Website: http://novaposhta.ua/
- Phone: +380 50-4-500-609
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