Nova Poshta Tracking

Nova Poshta tracking follows a parcel across Ukraine's largest private delivery network, which moves roughly 1.5 million parcels a day through more than 11,400 branches and over 15,500 parcel lockers. Every shipment travels on an express waybill number, called the TTN (номер ЕН) in Ukrainian, and pasting that number into the tracker on this page returns a consolidated Nova Poshta tracking status from acceptance at the origin branch to final collection.

Nova Poshta Tracking Number Format

A Nova Poshta tracking number is the express waybill, or TTN, a 14-digit number with no letters (for example, 20 4500 0000 0000). The TTN is assigned the moment a parcel is registered in the Nova Poshta system, and it stays the same at every stage of delivery. Ukrainian shippers also call it the номер ЕН or накладна, and online stores may label it the waybill, consignment note, or declaration number, but all refer to the same 14 digits.

The number is structured so the network can route and validate it. The leading digits encode the shipment type and internal logistics flow, the middle digits form the unique identifier for that specific parcel, and the final digit is a control (check) value used to confirm the number was entered correctly. Because of that check digit, a single mistyped number will fail to resolve, so the full 14 digits must be entered with no spaces or extra characters.

The TTN is a single national number: the same 14 digits work whether the parcel is sent branch to branch, delivered by courier to a door, or dropped into a poshtomat locker, and whether it is a small document envelope or a heavy freight pallet. There is no separate tracking number per leg of the journey inside Ukraine, so the one waybill given at drop-off carries the parcel all the way to collection.

Where to Find a Nova Poshta Tracking Number

The 14-digit TTN appears on every record of the shipment, whether it was created at a branch counter or by an online seller.

• On the printed waybill or receipt handed over at the branch.

• In the SMS or email confirmation sent when the parcel is registered.

• In the Nova Poshta personal cabinet or the mobile app, under shipments.

• In the order or shipping confirmation from the online store where the goods were bought.

For an online purchase, the store's own order ID is not the tracking number: the TTN is the separate 14-digit express waybill the seller generates when the parcel is dispatched, and it is the only number the Nova Poshta network recognizes. If only an order number is on hand and the parcel has not shipped yet, the express waybill will follow in a later dispatch notice from the seller.

Nova Poshta Tracking Number Example

Nova Poshta shipments carry one of two number formats depending on whether the parcel stays inside Ukraine or crosses a border through Nova Post. The table below lists the formats and where each is seen.

The 14-digit TTN is the number to enter for Nova Poshta tracking. A 13-character S10 code appears only on some cross-border parcels once they are passed to a destination postal operator, and it continues in that operator's system rather than showing further Nova Poshta scans. When both numbers are available, the TTN gives the more detailed status for the Ukrainian portion of the trip.

Nova Poshta Tracking Status Guide

Nova Poshta tracking reports a defined sequence of statuses as a parcel moves from the origin branch to the recipient. The table below explains what each stage means.

Each status carries a timestamp and the branch or city where it was recorded, so the movement history shows not only the current stage but the route the parcel has taken. The "arrived at branch" and "arrived at parcel locker" statuses are the cue to collect, and they start the free storage clock described below.

Why Nova Poshta Tracking Is Not Updating or Not Working

Nova Poshta tracking normally scans a parcel several times a day, so a status that appears frozen usually reflects a specific stage rather than a lost parcel. The most common reasons are below.

Awaiting the first scan. A freshly created waybill shows only "registered" until the parcel is physically accepted at a branch or picked up by a courier. Until that first acceptance scan, the number can return no movement for several hours.

In transit between hubs. On longer domestic legs, a parcel can travel between two sorting centers with no new scan for up to a day, then jump straight to "arrived at branch".

Customs clearance. International shipments through Nova Post can sit in customs for several days, during which the visible status does not change.

Carrier handoff. After an international transfer to a destination postal operator, detailed scans continue under that partner's system, so the Nova Poshta record may stop updating even though the parcel is moving.

Wrong or incomplete number. A missing digit or a stray space makes the 14-digit TTN fail the check-digit validation and return nothing. Re-enter the full number with no spaces.

Genuinely delayed. If nothing changes for an unusually long time, the sender (the online store) should be contacted first, since they hold the account the parcel was created under, and then Nova Poshta support with the waybill number.

Services and Delivery Options

Nova Poshta is built around flexible drop-off and collection points, so a sender chooses where a parcel starts and ends its journey. The core options are summarized below.

Alongside delivery, the wider Nova Poshta group runs NovaPay for payments and money transfers linked to shipments, Nova Poshta Global for international logistics, and Nova Poshta Moldova. Cash on delivery returns the collected funds to the sender and is heavily used in Ukrainian e-commerce, where it accounts for a large share of online orders, letting a buyer inspect and pay for goods at the branch.

Parcel Sizes and Weight Limits

Nova Poshta splits shipments into weight and size tiers, from small documents to freight pallets, and the tier determines both the price and how the parcel is handled. The limits below reflect the company's published size classes.

Every tier is tracked on the same 14-digit express waybill, so a 500-gram document and a 400-kilogram pallet are followed in exactly the same way. Freight and pallets that exceed standard parcel handling are moved as a separate cargo product but still generate a TTN for tracking.

Delivery and Transit Times

Domestic delivery on Nova Poshta is fast, with most parcels reaching the destination branch within one to two business days. Actual times depend on the route.

• Within the same city: often 1 business day.

• Between major cities (for example Kyiv, Lviv, Kharkiv, Odesa, Dnipro): usually 1-2 business days.

• To remote or rural areas: around 2-3 business days.

• International through Nova Post: commonly several business days to a week or more, depending on the destination country and customs.

A parcel that reaches a branch is held free of charge for a limited window, typically 7 days, with the count starting the day after arrival. After the free period, storage fees apply, and a shipment left unclaimed is eventually returned to the sender. Transit times are estimates and can lengthen around public holidays or during peak online-shopping periods.

Returns, Storage, and Claims

Nova Poshta stores an arrived parcel free for about 7 days at the destination branch before storage charges begin, with the free period counted from the day after arrival. If the recipient never collects it, the shipment moves to "returning to sender" and is sent back, and an automatic-return service lets senders set this up in advance. For a courier (door) delivery, the parcel is redirected to the nearest branch after unsuccessful attempts and held there for collection.

When a recipient rejects a parcel, is absent at delivery, or cannot be reached, the shipment is treated as a return, and the return leg is charged to the party set in the waybill (often the sender). For a lost, damaged, or missing-contents parcel, the claim is opened with Nova Poshta using the express waybill number. Keeping the receipt and the TTN is important, as both are needed to open a claim, and cash-on-delivery shipments give extra protection because the recipient inspects the goods and pays only on collection.

Which Countries Does Nova Poshta Deliver To?

Nova Poshta international tracking follows a parcel on the same express waybill as it leaves or enters Ukraine through Nova Post, the company's international arm, which has grown to roughly 800 service points across 16 European countries. Domestically, the network reaches every region of Ukraine, from the largest cities to small towns, through its 11,400-plus branches and 15,500-plus parcel lockers.

Internationally, Nova Post moved about 13 million cross-border shipments in a single recent year, largely between Ukraine and Poland, Germany, and Czechia. Where a parcel is handed to a destination postal operator, it is that country's post, such as Poland Post or Deutsche Post, that carries the final leg and provides the last scans. Inside Ukraine, Nova Poshta operates alongside national operators Ukraine Post and its express service Ukraine EMS for postal and international EMS delivery.

• Domestic: all regions of Ukraine, including Kyiv, Lviv, Kharkiv, Odesa, and Dnipro.

• Europe (Nova Post network): Moldova, Poland, Lithuania, Czechia, Romania, Germany, Slovakia, Estonia, Latvia, Hungary, Italy, Spain, France, the United Kingdom, Austria, and the Netherlands.

• Beyond Europe: parcels to other regions are typically routed through partner postal or courier services for the destination country.

Across its European footprint, Nova Post reports tens of thousands of pickup points reached through partnerships, with company-run branches concentrated in its strongest markets such as Poland, Germany, and Czechia. This partner-led model, rather than opening every branch itself, is how the network doubled abroad in a single year.

Cross-Border Customs and International Handoff

An international Nova Post parcel is tracked on its Nova Poshta express waybill until it clears customs, after which it may be handed to a local postal or courier partner for the final leg. Under the Universal Postal Union (UPU) framework, once a postal parcel reaches the destination country it is delivered by that country's national operator, and a 13-character S10 code (such as RR123456789UA) is used to follow it there.

At the customs and handoff point, the most detailed scans switch from Nova Poshta to the destination carrier's system. Import duties and taxes, where they apply, are set by the destination country's customs and are the recipient's responsibility, not part of the Nova Poshta shipping charge. A universal tracker that follows the parcel across both carriers keeps the shipment visible through the transition, so the 14-digit TTN and any S10 code together show the full journey.

Marketplace Collaborations

Nova Poshta is the default delivery choice for Ukraine's largest online marketplaces, which offer it at checkout for branch, locker, or courier collection. Rozetka, Ukraine's biggest marketplace, and Prom.ua, its second largest with over 100,000 sellers, both dispatch a large share of orders on Nova Poshta express waybills, frequently with cash on delivery so the buyer pays at the branch. Other domestic platforms such as Allo, Epicenter, and Kasta rely on the same network.

For cross-border shopping, Nova Post and Nova Poshta Global arrange direct delivery to Ukraine from international platforms including AliExpress, Temu, iHerb, and Joom, letting shoppers route a foreign order straight to a chosen Nova Poshta branch or locker. In each case the parcel travels on a Nova Poshta express waybill for the Ukrainian leg, so the same TTN tracking applies to marketplace orders as to any other shipment.

What Is Nova Poshta?

Nova Poshta (Нова Пошта) is the largest private express delivery and logistics company in Ukraine, founded in 2001 in Poltava by Vyacheslav Klymov and Volodymyr Popereshnyuk and headquartered in Kyiv. It serves individuals, online retailers, and businesses, moving roughly 1.5 million parcels a day through more than 11,400 branches and over 15,500 parcel lockers nationwide.

The wider group includes NovaPay for financial services, Nova Poshta Global for international logistics, and Nova Poshta Moldova, and its European arm, Nova Post, has expanded rapidly to around 800 service points in 16 countries, handling about 13 million cross-border shipments in a recent year. Whichever Nova Poshta service or number format a parcel carries, the 14-digit express waybill can be followed from drop-off to delivery with the universal tracker on this page.