RPX Tracking

RPX is Indonesia's FedEx-licensed express carrier, the only company authorized to sell Federal Express services across the archipelago since 1985. Operated by PT Repex Perdana International, it was the first Indonesian logistics provider to run a scheduled air-cargo network, flying two Boeing 737-200 freighters with a combined 14.5-ton capacity to move parcels between islands overnight. RPX tracking runs on a 12-digit air waybill number, following a shipment from pickup in more than 150 cities to door delivery, and connecting to FedEx for cross-border reach into over 240 countries. The carrier packages same-day couriers, next-day air delivery, heavy-freight trucking, and FedEx-backed international express under one air waybill and one online tracking portal.

RPX Tracking Number Format

An RPX tracking number is a 12-digit numeric air waybill (AWB) with no letters or symbols, for example 799941097113. The AWB is the primary identifier RPX prints on every shipping label and assigns the moment a parcel is booked. Because the string is purely numeric, entering all twelve digits matters: dropping a single digit returns a Not Found result rather than a partial match.

RPX and its customers use several names for the same string. The label may call it the air waybill, the AWB number, the consignment number, or the No Resi (receipt number). Business accounts and marketplace orders often also carry a separate reference number, an alphanumeric code the shipper supplies, and the RPX tracker accepts it alongside the AWB under the field labelled No Resi (AWB) atau No Referensi, which translates as receipt or reference number.

International shipments handed to FedEx move under a FedEx air waybill that is also 12 digits, so a cross-border parcel can appear under an RPX number inside Indonesia and a matching FedEx number abroad. The 12-digit pattern is consistent across every RPX domestic service, from same-day couriers to heavy freight, and the digits do not encode the service level or destination in a way a customer can read. To identify the service, check the booking confirmation or the label rather than the number itself.

Where to Find Your RPX Tracking Number

The 12-digit AWB is issued when the shipment is booked and appears on every record of the transaction. The most reliable places to find it are:

• The shipping confirmation email or SMS sent by RPX or the merchant after pickup.
• The printed RPX air waybill label and the sender's copy of the receipt.
• The order or shipment page of the marketplace or online store that dispatched the parcel.
• The RPX Kiriman Express mobile app, under the shipment or history view.
• The sender or merchant directly, who booked the collection and holds the AWB.

An order number from a shop is not the same as an RPX AWB. The order number identifies the purchase in the store's system, while the AWB identifies the parcel in the RPX network, and only the AWB works in the RPX tracker. For business and marketplace shipments, the shipper's reference number can also be entered in place of the AWB.

RPX Tracking Number Example

RPX shipments travel under one of a few identifier types depending on whether the parcel is domestic, booked by a business account, or handed to FedEx for an international leg. The table below shows each format and where it appears.

The AWB alone does not reveal the service class. A same-day SDP parcel and a Regular RGP parcel both carry a 12-digit number, so the service is confirmed from the booking record, not the digits.

RPX Tracking Status Guide

RPX status events follow a parcel from booking through door delivery, with a scan recorded at each pickup, hub, and handover. The descriptions below map the common statuses shown on the RPX portal to what is happening physically.

Why RPX Tracking Is Not Updating or Not Working

Most RPX tracking problems trace to a specific stage of the journey rather than a broken system. The reasons below explain what a stalled or empty result usually means.

Awaiting the first scan. A freshly created air waybill can show only that the AWB exists, or return no information at all, until an RPX courier collects the parcel and records the origin scan. For same-day and next-day bookings this normally clears within hours; for marketplace orders it can take a day or two while the seller prepares the package.

In transit between islands. Indonesia's geography means a parcel can sit for a day or more with no new event while it waits for a scheduled flight or a ferry-and-truck leg to a remote city. Gaps between scans on inter-island routes are normal and do not mean the parcel is lost.

Customs clearance. International shipments can pause during import or export processing while duties, taxes, and inspection are handled. The status holds at customs clearance until the parcel is released.

Failed delivery attempt. When a courier cannot reach the recipient, the status shows an attempt rather than a delivery, and RPX typically retries or holds the parcel at the destination branch for collection.

Wrong or incomplete number. Because the AWB is exactly twelve digits, a missing or mistyped digit produces a Not Found error. Confirm all twelve digits, or try the shipment's reference number if the parcel was booked by a business account.

Genuinely delayed. If the same status persists for several days past the expected window, the sender should be contacted first, since the shipper holds the booking record, and then RPX customer service through the official channels.

Domestic Services and Delivery Times Compared

RPX runs seven domestic delivery products, ranging from a same-day courier to dedicated heavy-freight trucking, each capped at 50 kg per package. The table sets out the speed, weight rules, and reach of each service.

The premium tiers, SDP, MDP, NDP, and HCP, carry a money-back commitment when a delay is RPX's fault. Heavier and lower-cost freight moves under ECP and HWP, which lean on ground transport for the Java, Bali, and Sumatra corridors. For last-mile e-commerce parcels, RPX competes with domestic operators such as Ninja Van across the same cities.

Delivery and Transit Times

Domestic transit ranges from same-day inside greater Jakarta to about a week for the most remote eastern islands. The figures below are estimates that depend on the service booked, flight schedules, and weather across the archipelago.

• Within Greater Jakarta (Jabodetabek): same-day on SDP or next-day on standard services.
• Across Java and to Bali: roughly 1-2 business days on air services, longer on economy ground freight.
• Sumatra, Kalimantan, and Sulawesi: about 2-4 business days depending on the destination city.
• Maluku, Nusa Tenggara, and Papua: about 3-7 business days, with inter-island legs adding time.
• International express: fastest on the IPR premium tier, with the IRG regular tier trading speed for lower cost.

Air Freight, Warehousing, and Value-Added Services

RPX built its position on being the first Indonesian logistics provider to fly a scheduled air-cargo service, and that in-house lift still underpins its overnight inter-island delivery. The two Boeing 737-200 freighters, each rated at 14.5 tons, let RPX move time-critical parcels between Java and the outer islands on its own aircraft rather than relying solely on passenger-belly space. Beyond parcels, RPX operates air and sea freight for larger consignments, so a single shipper can send an express document and a palletized cargo load through the same account.

The carrier layers logistics services on top of transport. It runs warehousing and distribution, transit warehousing, and customs brokerage, and offers ENABLER, its information-and-communication-technology solution for supply-chain visibility. Retail and business shipments can also be lodged at RPX Authorized Ship Centers and FedEx Authorized Ship Centers, partner-run counters that sell RPX domestic and international express, widening drop-off access beyond RPX's own branches. Bookings and label creation run through the RPX Kiriman Express super-app, which also holds the AWB and shipment history for tracking.

Returns, Lost Parcels, and Claims

RPX handles claims through the account or branch that booked the shipment, with tighter deadlines on international FedEx-carried parcels. For international shipments, claims for damage or missing contents must be filed within 21 calendar days of delivery, and claims for non-delivery or loss within 9 months. Domestic claims are raised with RPX customer service against the AWB, supported by the receipt and, where relevant, proof of the item's value. When a delivery attempt fails, RPX generally reattempts or holds the parcel at the destination branch, and the recipient or sender can arrange redelivery or collection while the AWB stays active.

Which Countries Does RPX Deliver To?

RPX international tracking covers more than 240 countries and territories, reached through the carrier's own export handling and its FedEx partnership. Domestically, RPX serves over 150 cities spanning every major island group, from Sumatra and Java through Kalimantan, Sulawesi, and Bali to Maluku, Nusa Tenggara, and Papua, using its scheduled air network to bridge the water gaps.

International parcels move under three tiers: IPR (International Premium) for the fastest transit, IBS (International Business) reaching 243 destinations across Asia, Australia, Africa, Europe, and the Americas, and IRG (International Regular) covering roughly 225 destinations in Asia and Australia, with a minimum shipment weight of 0.5 kg. Outbound tracking continues on the RPX portal and, once the parcel is handed to FedEx, on the FedEx network under the matching air waybill. Representative destinations include:

• Domestic: Jakarta, Surabaya, Medan, Bandung, Denpasar, Makassar, Balikpapan, Jayapura.
• Asia Pacific: Singapore, Malaysia, Australia, Japan, China, Hong Kong.
• Europe: United Kingdom, Germany, the Netherlands, France.
• North America: United States, Canada.

For pure international express without a domestic Indonesian leg, global integrators such as DHL cover similar lanes, but RPX is distinctive for pairing archipelago-wide domestic pickup with the FedEx export gateway.

Cross-Border Customs and the FedEx Handoff

RPX is the sole FedEx license holder in Indonesia, so its international express is where a domestic RPX booking meets the FedEx global network. Export parcels can be lodged at an RPX branch or a FedEx Authorized Ship Center (FASC), an RPX-run counter that sells door-to-door domestic and international services. From there the shipment clears Indonesian export customs and moves onto FedEx aircraft for the international leg.

Inbound parcels arrive through the same partnership, clearing Indonesian import customs before RPX runs the final domestic delivery. Duties and taxes are the responsibility of the importer of record unless the shipper has arranged otherwise, and restricted or prohibited goods are subject to Indonesian customs rules. Throughout, the RPX AWB and the FedEx air waybill let the shipment be followed on both networks.

The split matters when a status stalls. An outbound parcel that shows no movement after leaving Indonesia has usually transferred to FedEx, and the FedEx air waybill is where the next scans appear; an inbound parcel sitting at customs clearance is waiting on Indonesian import processing before RPX can schedule the final leg. Import duties, value-added tax, and any import restrictions follow Indonesian customs rules, and the recipient is generally the party who settles them before release. Keeping both numbers to hand lets a sender or buyer see exactly which network holds the parcel at any moment.

Marketplace Collaborations

RPX appears as a delivery option on Indonesia's major e-commerce platforms, moving both standard parcels and heavier items its rivals often will not carry. Shoppers on Tokopedia, Shopee, and Blibli can select RPX at checkout, after which the marketplace order page and the RPX portal share the same air waybill. RPX's heavy-weight and same-day products make it a common choice for bulky electronics, appliances, and time-critical documents that ordinary last-mile couriers cannot handle, and its FedEx tie lets marketplace sellers ship internationally under one booking.

For a buyer, the practical difference is that an RPX-carried marketplace order can be followed on the store's own order page and on the RPX portal using the identical 12-digit air waybill, so there is no separate handoff number to hunt for. Sellers shipping heavier catalogue items, such as furniture or white goods, often route them through RPX specifically because the 50 kg-per-package ceiling and dedicated freight lanes exceed what standard e-commerce couriers accept, while urgent orders inside a single city can go same-day on the SDP product.

About RPX

RPX is the trading name of PT Repex Perdana International, founded in 1985 as a joint venture and the exclusive Indonesian licensee of Federal Express. The company expanded its domestic branch network from 1991 and joined the Rajawali Corpora Group in 2005, strengthening its position in national logistics. RPX became the first logistics provider in Indonesia to operate a scheduled air-cargo service, flying two Boeing 737-200 freighters with 14.5 tons of capacity each to link its network of more than 150 cities. Headquartered at the RPX Center in South Jakarta, it combines domestic express, heavy freight, warehousing, customs clearance, and FedEx-backed international express, and remains the sole holder of the FedEx license in the country. That combination of an owned domestic air network with the FedEx export gateway is what sets RPX apart from Indonesia's ground-based last-mile couriers: the same company that collects a parcel in a remote city can carry it end to end at home and hand it to FedEx for delivery to more than 240 countries, all under one tracked air waybill.