Alza.cz Tracking

Alza.cz tracking follows an order placed with the largest online retailer in the Czech Republic, a company that reported turnover above 45 billion CZK (around 1.76 billion EUR, excluding VAT) in 2021. To track an Alza order, paste the order number or the carrier tracking number from the dispatch email into the tracker on this page, and the live scans for that parcel appear in one place regardless of which carrier Alza handed it to.

How to Track an Alza Order

An Alza order can be followed in three distinct places, and each shows a slightly different level of detail.

1. The tracker on this page. Paste the Alza order number or the carrier tracking number from the dispatch email into the tracker above to see every scan from every carrier in one timeline, without logging in to a separate carrier site.
2. The Alza account or app. Sign in at alza.cz, open My Account, then Orders, and select the order; once it is dispatched the order page shows the delivery method, the carrier, and a live status. The Alza mobile app mirrors this and sends push updates as the parcel moves.
3. The carrier's own tracker. Once Alza hands the parcel to Czech Post, PPL, DPD, GLS, or Packeta, the carrier number from the dispatch email also works on that carrier's official website for the most granular scan history.

Alza Order Number and Tracking Number

An Alza order carries two different identifiers, and only one of them returns live carrier scans. The Alza order number identifies the purchase inside Alza's system and appears the moment the order is placed; a typical Alza order number is a numeric string such as 1234567890. The carrier tracking number identifies the physical parcel and is issued only when the order is dispatched and handed to a carrier.

The order number alone cannot be tracked on a carrier network: it is an internal reference, not a shipment ID. The carrier tracking number is the code that returns live scans, and its format depends on which carrier Alza used. A PPL parcel carries an 11-digit shipment number such as 40123456789; a Czech Post parcel often carries a 13-character UPU S10 number such as RR123456789CZ; an AlzaBox delivery is identified by a pickup code sent by SMS and shown in the app rather than a public carrier number.

Because Alza routes parcels through several carriers and through its own AlzaBox network, a single order can show more than one reference: the Alza order number throughout, plus a carrier number (or an AlzaBox pickup code) once the parcel ships. For an international Alza order, a new domestic tracking number can be issued when the parcel is handed to the destination-country carrier, so a buyer can legitimately hold two numbers for one parcel.

Where to Find an Alza Tracking Number

The Alza tracking number appears in several places once the order is dispatched, not at the moment of purchase.

• The dispatch confirmation email Alza sends when the order ships, which contains a tracking link.
• The order detail page under My Account, then Orders, on alza.cz after the status changes to dispatched.
• The Alza mobile app, on the order screen, where the carrier and status are shown.
• An SMS notification, used in particular for AlzaBox deliveries, which carries the pickup code.

The Alza order number shown on the order confirmation at checkout is not a tracking number and will not return scans on any carrier site; the trackable code is the carrier number (or AlzaBox pickup code) issued at dispatch.

Alza Tracking Number Format

The format of an Alza tracking number depends on the carrier that carries the parcel. The table below lists the references a buyer will encounter, from the internal order number to the main carrier formats. Only patterns documented by the carriers themselves are shown; an international parcel can be relabeled at the destination handoff, so a buyer may see more than one of these for a single order.

Reference / Carrier	Pattern	Example	What It Indicates / Where You See It
Alza order number	Numeric, internal	1234567890	Identifies the purchase, not the parcel; shown at checkout and in My Account. Not trackable on a carrier network.
PPL	11 digits	40123456789	Domestic and cross-border parcels; entered on the PPL tracker.
Czech Post (Ceska posta)	13-character UPU S10: 2 letters + 9 digits + CZ	RR123456789CZ	Postal deliveries and Balikovna pickup points; works on the Czech Post tracker.
DPD	14 digits	09876543210987	Larger shipments and parcel-shop pickups across Europe.
GLS	11-digit parcel number	12345678901	Larger or cross-border shipments and GLS ParcelShops.
Packeta (Zasilkovna)	Numeric parcel ID	Z 123 4567 890	Pickup-point deliveries; tracked on the Packeta site.
AlzaBox pickup code	Short code via SMS / app QR	(sent on arrival)	Opens the locker; not a public carrier number.

Alza Order Status Guide

Alza order statuses move through a defined lifecycle from order placed to delivered, and the same labels appear in the account, the app, and the dispatch emails. The table below maps each status to what it means for the parcel.

Status	Description
Order placed	The order has been received by Alza and assigned an order number. No parcel exists yet.
Payment confirmed	Card, bank transfer, or PayPal payment has cleared, or the order is set to cash on delivery (dobirka). Processing can begin.
Processing / being prepared	The item is being picked and packed at an Alza warehouse or store. Stock items often clear this stage within hours.
Dispatched (expedovano)	The parcel has left Alza and been handed to the carrier or routed to an AlzaBox. A carrier tracking number or AlzaBox code is issued at this point.
In transit	The carrier is moving the parcel through its sorting and delivery network. Domestic transit is typically 1 to 3 business days.
Arrived in destination country	For a cross-border order, the parcel has reached the destination country and may pass to a local carrier.
Customs clearance	For orders crossing a customs border, the parcel is held for clearance before release.
Out for delivery	The parcel is on the delivery vehicle for a home or address delivery on that day.
Ready for pickup	The parcel has reached the chosen AlzaBox, AlzaShop branch, or partner pickup point and is waiting for collection.
Delivery attempted / failed	A delivery was tried but not completed; the carrier will retry or redirect the parcel to a pickup point.
Delivered / collected	The parcel was handed over at the address or collected from the locker or branch.
Return / refund initiated	A withdrawal, return, or cancellation has been registered and the parcel is heading back to Alza.
Refunded	Alza has issued the refund to the original payment method.

Why Alza Order Tracking Is Not Updating or Not Working

When Alza tracking is stuck, not updating, or returns no result, the cause is almost always a normal stage of the journey rather than a lost parcel. The reasons below explain what each gap means and how long to wait.

Awaiting the first carrier scan. A tracking number issued at dispatch can show nothing until the carrier physically scans the parcel into its network. This first scan typically lands within 3 to 7 days after the order is marked dispatched, and within 24 hours for fast domestic AlzaBox and PPL deliveries; before it, the number is live but empty.

Using the order number instead of the tracking number. The most common reason a lookup returns nothing is that the Alza order number was entered rather than the carrier tracking number. The order number is an internal reference and never returns carrier scans; use the carrier number from the dispatch email or the AlzaBox pickup code instead.

In transit or cross-border handoff gap. Tracking can go quiet for 1 to 3 weeks on an international leg, especially between an export hub and the destination-country carrier, because scans are sparse while the parcel is in long-haul transit. A new domestic number may appear when a destination carrier such as Czech Post takes over.

Customs clearance. A cross-border parcel can sit at customs from a couple of days to a few weeks with no movement shown while documents and duties are processed. Clearance time is set by the customs authority, not by Alza or the carrier.

Genuinely delayed. If a domestic parcel has shown no scan for more than 5 business days, or a cross-border parcel for more than 3 weeks, contact Alza customer support first, since Alza coordinates the carriers and can open an investigation; for a parcel already in a carrier's hands, the carrier's own claims line can also help. For cash-on-delivery and AlzaBox orders, note that an AlzaBox parcel is held for two days after delivery and then returned, so collect it before that window closes.

Which Couriers Deliver Alza Orders?

Alza delivers through a combination of its own logistics arm and a panel of third-party carriers, and the carrier shown on an order depends on the delivery method and destination chosen at checkout. Alza Delivery Service is the company's in-house courier and AlzaBox is its own network of self-service parcel lockers, which exceeded 5,000 machines across the Czech Republic, Slovakia, and Hungary, up from about 1,800 in 2021.

AlzaBox functions as Alza's own last-mile network rather than a third-party carrier: parcels are routed to the locker the buyer selected and unlocked with a code sent by SMS or a QR code in the Alza app. For address and pickup-point deliveries, Alza hands parcels to national and pan-European carriers. In the Czech Republic the main partners are Czech Post (Ceska posta) and its Balikovna pickup points, plus PPL for fast domestic parcels and Packeta (Zasilkovna) for pickup-point deliveries. For larger shipments and cross-border orders across the rest of Europe, Alza uses DPD and GLS, with express international shipments sometimes routed through DHL Express.

Because more than one carrier can touch a single order, the tracking timeline can show a handoff: an Alza warehouse scan, then a carrier such as DPD or GLS, then a final delivery scan from a destination post or an AlzaBox collection. For a buyer outside Alza's core markets, the last leg is completed by the national carrier, in the same way large marketplaces such as Amazon hand parcels to local posts for final delivery.

How Alza Tracking Works After It Ships

An Alza parcel passes through several handlers between the warehouse and the buyer, which is why the tracking timeline can change carrier mid-journey. The stages below describe a typical cross-border Alza delivery.

• Origin pickup. The parcel is packed at an Alza warehouse or store and dispatched, generating the first carrier number or AlzaBox routing.
• Export sorting hub. For a cross-border order the parcel moves to a sorting hub where it is consolidated for the international leg.
• International leg. The parcel travels to the destination country, the stage where scans are sparsest and tracking can stay quiet for days.
• Destination customs. If the parcel crosses a customs border, it is held for clearance before release to a local carrier.
• Local-carrier handoff. A destination carrier, such as a national post, takes over and may issue a new domestic tracking number.
• Final delivery. The parcel is delivered to the address, an AlzaBox, or a partner pickup point, producing the delivered or collected scan.

Delivery Times and Shipping Options

Alza delivery within the Czech Republic is usually completed within 24 hours of order confirmation for in-stock items ordered in time, with delivery windows commonly between 8:00 and 20:00. Local orders inside the Czech Republic and Slovakia typically arrive within 1 to 3 business days depending on the delivery method.

Buyers choose from several options at checkout: delivery to an AlzaBox locker, delivery to the address by Alza Delivery Service or a partner carrier, and personal collection at an AlzaShop branch. Alza promotes a same-region overnight service, marketed in Czech as "Do pulnoci objednas, rano v AlzaBoxu mas" (order by midnight, collect from the AlzaBox in the morning), in which an order placed by a cut-off time is available in the chosen AlzaBox the next morning. Cross-border orders to other EU countries take longer and depend on the carrier and customs, generally several business days.

Alza also offers Alza HomeBox, a secure personal delivery box lent to customers so address deliveries can be left safely when no one is home; it is provided free of charge to annual Alza Premium members. The delivery method chosen at checkout determines which carrier or network carries the parcel and therefore which tracking reference the order shows.

How AlzaBox Collection Works

AlzaBox is Alza's self-service locker network and the most common delivery method for Czech, Slovak, and Hungarian orders, with more than 5,000 lockers in operation. When a parcel reaches the selected locker, Alza sends a notification in the app and a text message containing a pickup code, marking the order as ready for collection.

The locker is opened either by entering that code on the AlzaBox keypad or by scanning a QR code shown in the Alza app, after which the compartment with the parcel unlocks. A parcel is held in the AlzaBox for two days after delivery; about 24 hours before the hold expires, Alza sends a final reminder by text and email, and if the parcel is not collected in time the order is cancelled and the parcel returned to Alza.

Because the AlzaBox pickup code is the credential that opens the locker, it is the reference to keep for an AlzaBox order rather than a public carrier number. A locker order that shows delivered but cannot be opened usually means the code has not arrived or has expired, in which case the order screen in the Alza app shows the current code and status.

Payment Methods and Cash on Delivery

Alza supports several payment methods, and the choice can affect how an order is processed and refunded. Card payments cover Visa, Visa Electron, Mastercard, Maestro, and Diners Club, used online at checkout or at a pickup location. Bank transfer and PayPal are also available, with PayPal refunds processed faster than bank-transfer refunds on returns.

Cash on delivery, known in Czech as dobirka, lets a buyer pay when the parcel is received rather than upfront. For a cash-on-delivery order, payment is taken in cash on collection and not by card, and the order status reflects payment only once the parcel is handed over. An order set to cash on delivery still passes through the same dispatch and tracking stages as a prepaid order; the difference is that settlement happens at delivery.

Alza Premium and Member Delivery Benefits

Alza Premium is Alza's paid membership club, launched in October 2015, that bundles delivery and content perks for an annual fee. Its headline shipping benefit is free delivery throughout the Czech Republic, covering home delivery, branch collection, and AlzaBox lockers, though it does not waive fees tied to specific payment methods such as cash on delivery or certain carrier surcharges.

Premium members also receive an extended returns period and access to additional services, and the Alza HomeBox secure delivery box is lent free of charge to annual members. For tracking purposes the membership does not change how an order is followed: a Premium order moves through the same statuses and carriers, with the same dispatch email, carrier number, or AlzaBox code as a standard order.

Returns, Refunds, and Cancellations

Alza applies the EU 14-day right of withdrawal: goods bought online can be returned without giving a reason within 14 days of receipt, provided they are undamaged and, where relevant, in the original packaging. Alza also runs an extended 60-day return option on eligible items. To start a return, a buyer registers the withdrawal or claim through the Alza account, then sends or hands in the goods; the return can be followed under My Account.

Refund timing depends on the payment method. Card and bank-transfer payments are returned by bank transfer, generally within 14 days of Alza receiving the returned goods or the withdrawal, while PayPal refunds are processed on receipt of the return. For a cancellation of an order already paid by card or transfer, the payment is refunded automatically, usually within 5 business days and at the latest within 14 days of the cancellation.

A faulty product is handled as a claim (reklamace) rather than a withdrawal, registered through the Claims section of the Alza account; this is the warranty process and is separate from the 14-day no-reason return. The same account area shows the status of an open claim, so a buyer can follow a repair or replacement in the same place as an order.

Tracking shows delivered but not received. If the status reads delivered or collected but nothing arrived, first check the dispatch email for the delivery method: an AlzaBox order needs the pickup code, and a parcel may have been left at a branch or pickup point rather than the door. If it still cannot be located, contact Alza customer support with the order number so Alza can check the carrier proof of delivery and open an investigation.

Returned to sender or undeliverable. A parcel can be returned to Alza if an AlzaBox collection is not made within the two-day hold window, if an address delivery fails after repeated attempts, or if a pickup-point deadline passes. When that happens the order is typically cancelled and the parcel sent back to Alza; the buyer should contact Alza to arrange a reshipment or a refund, since a returned parcel will not deliver on its own.

International Shipping and Customs

Alza ships across the European Union through localized storefronts including Alza.sk (Slovakia), Alza.de (Germany), Alza.at (Austria), and Alza.hu (Hungary), and foreign markets accounted for nearly 30 percent of Alza's total revenue in 2023. Within the EU single market, goods move without customs duties, so most cross-border Alza orders between member states clear without import charges and are completed by the destination-country carrier or an AlzaBox.

For any order that does cross a customs border, the destination customs authority sets clearance time and any duties or import VAT, not Alza or the carrier. Delivery on these routes is generally several business days and depends on the carrier chosen, with the final leg handled by a national post or a pan-European partner such as DPD or GLS.

What Is Alza.cz

Alza.cz is the largest online retailer in the Czech Republic, founded in 1994 by Ales Zavoral and originally trading as Alzasoft before moving fully into e-commerce around 2000. It began as a consumer-electronics shop and grew into a broad-range retailer covering electronics, toys, hobby, media and entertainment, perfume, watches, and beauty, ranking among the largest e-commerce companies in Central Europe.

Alza operates a first-party retail model alongside a third-party marketplace, so an order can be fulfilled either from Alza's own stock or by an independent seller listing through Alza Marketplace, with Alza coordinating logistics in both cases. Its logistics backbone combines Alza Delivery Service, a network of AlzaShop branches, and the AlzaBox locker network, supported by carrier partners including Czech Post, PPL, DPD, GLS, and Packeta. The company operates in the Czech Republic, Slovakia, Hungary, Austria, and Germany, and is consistently ranked among the top e-shops in the region.