David Wang
-Updated on June 26, 2026
Why is my BRT tracking not updating or stuck?
BRT records scans at hub handoffs rather than continuously, so a parcel "In transito" may not log a new event until it reaches the next facility. Wait 24 to 48 hours. A pause at "Spedizione in dogana" means customs processing, and a "Giacenza" status means the parcel is on hold awaiting collection. If a domestic parcel shows no movement for several working days, ask the sender to open an inquiry with BRT.